Telephone numbers and addresses

Please choose a country from the drop down menu below to find the contact details of our worldwide offices.

The majority of our calls are managed by British contact centres.



collapsedshowMake a new booking, change an existing booking or other enquiries
Contact details and opening hours

Telephone: +254 (0)203 892140
Monday - Friday
08:30-17:00
Closed on Saturday and Sunday

collapsedshowEnquire about group travel bookings
Contact details and opening hoursWebsite and email

Telephone: +254 (0)203 892141
Monday - Friday
11:00-13:00
16:00-18:00

Request a group travel quote

collapsedshowAirport contact details
Website and email

nbo.ops@ba.com

collapsedshowContact Customer Relations
Contact details and opening hoursWebsite and email

Telephone: +254203892140

Complaints and claims

collapsedshowHelp with your delayed baggage
Contact details and opening hoursWebsite and email

Telephone: +254 (0) 716 651400
Daily
06:30-23:30

Report and track delayed baggage online

collapsedshowGet help with baggage claims
Contact details and opening hoursWebsite and email

Telephone: +254203277400

Make a baggage claim online

Help and advice about lost and damaged baggage