Skip to Navigation

General Conditions of Carriage

When you buy a ticket to travel on a flight we (or one of our franchisees) operate, you enter into a contract of carriage with us (or with our franchisee).

View the General Conditions of Carriage

Website terms and conditions

These apply when you use our website.

View our website terms and conditions

Privacy Policy (updated January 2019)

We ensure the privacy of the data you give us whilst making a booking and you can find out what, why and how we use this information.

View our Privacy Policy

Use of cookies (updated February 2019)

We use cookie information to give you relevant information when you use  This policy will tell you how British Airways and our online partners use cookies.

View our cookie policy

Website security policy

Website security is important and we ensure the security of your credit card details and other personal information when you deal with us.  This includes an explanation of "phishing" and what details we will ask you for relating to your booking.

View our website security policy

Our Commitment – Canada Airline Passenger Protection Regulations (APPR)

For travel to and from Canada

If you are denied boarding, your flight is cancelled or delayed for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights please contact your air carrier or visit the Canadian Transportation Agency’s website.

Our customer commitment - Canada Airline Passenger Protections Regulations (APPR) - (PDF - 159 KB, English only)


International Passenger Rules Tariff

These rules apply when you travel to and from Canada.

View our international passenger rules tariff (PDF - 1.29 MB, English only)

Flight cancellation compensation

If you've been affected by flight cancellation, you may be entitled to compensation under EU legislation.

Find out about flight cancellation compensation

Air carrier liability

Important information regarding liability for passengers and their baggage.

View the notice of liability

EU list of banned/restricted airlines

Find out about airlines that are subject to an operating ban within the European Community.

EU banned/restricted airlines