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Our Customer Promise

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At British Airways Holidays we always set high standards for the safety, service and reassurance we provide our customers.

Our Customer Promise is our no-nonsense commitment to give you complete peace of mind for both booking and taking your holiday.

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Cancel for a refund if your holiday is impacted

If your holiday is impacted by a major travel restriction you can cancel for a full and speedy refund.

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Guaranteed refund if we have to cancel

If we cannot fulfil your holiday, we'll ensure you receive a full refund within 14 days. According to Reevoo verified reviews, our customers rated us 9/10 for the speed in which we processed their refund.

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Book now, pay later

Secure your holiday with a low deposit and pay off the balance in as many instalments as you like.

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Committed to your safety

When you travel with us, you'll see changes at every step of the journey, with additional protective measure on the ground and in the air. Your safety remains at the heart of everything we do.

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Here when you need us 24/7

We have a dedicated 24-hour holiday helpline for any issues whilst you’re away, and if your plans change or the unexpected happens, we'll prioritise getting you home as soon as possible.

Booked before 8 June 2022?

If you've made a booking before 8 June 2022 for travel up to 30 September 2022 you have a number of additional flexible change or cancellation options available. For travel on or after 1 October 2022 or for bookings made on or after 8 June 2022, our standard terms and conditions apply for amendments and cancellations.

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Discover more about British Airways Holidays and read our independently verified customer reviews and ratings.

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