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Flexible booking

COVID-19 home | Travel requirements | COVID-19 testing | Change & cancel | Vouchers & refunds

Book with confidence

Our book with confidence policy means you can change your dates, destination or even cancel if you need to, with no additional fees.

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Change your flight

Change your dates and destination with no extra fees.

Change your flight

Cancel your flight

Claim a voucher and re-book when you’re ready.

Cancel your flight

If your flight is cancelled

Find the options available to you.

View your options

Change your holiday

Change or cancel your holiday if you need to.

Find out more

Want to change your flight booking?

If you would like to change your booking you can choose from one of the following options. If you booked via a travel agent, please contact them directly to discuss further arrangements for your booking. If you have a holiday booking, find out how to make changes if you need to.

If you want to change the dates of your flight booking

You can change the dates of your flight with no change booking fee, although you will need to pay any difference in fare. This is applicable to:

journeys due to be completed by 30 September 2022
booked on any British Airways marketed routes, excluding franchise airline Sun-Air routes
booked direct via our contact centres, ba.com or trade outlets

Manage My Booking

If you want to change the destination and the dates of your flight booking

You can change your dates and destination, with no change fee, on journeys due to be completed by 30 September 2022.

Please complete the form below in exchange for a voucher to the value of your trip so you can rebook when you’re ready.

Once we’ve received your form we will process the cancellation on your behalf and email you a voucher which can be used as payment, or part payment, for a future booking. Your new trip booked using a voucher must be fully completed by 30 September 2023 (departure and return).

If you have an Avios Reward Flight Saver, Reward Flight, Companion or Gold Upgrade Voucher booking: by applying for a voucher, you will receive a refund and your Companion or Gold Upgrade Voucher will revert back to the original expiry date.

Claim voucher

Voucher information

Terms and Conditions - Flights

Applies to bookings for travel completed by 30 September 2022.
Booked direct via our contact centres, ba.com or trade outlets
Excluding franchise airline Sun-Air
Bookings made on BA tickets only
Date changes must be made, or vouchers requested before check-in closes
Any fare difference between existing booking and new booking must be paid for
Once the voucher request has been submitted, the voucher will be non-refundable and can only be used for future bookings
The voucher provided is valid for use towards a new British Airways Holidays booking (a minimum of 7 days' notice is required for hotel-only reservations) or British Airways flight only booking. Please note: vouchers cannot be used towards a flight only booking when part paid using Avios.
Voucher can be used as payment, or part payment, for a future booking. The new trip booked using a voucher must be fully completed by 30 September 2023 (departure and return).
The validity of any existing vouchers will be automatically extended and customers will be notified with new voucher details as soon as possible.

See voucher information for further details.

Need to cancel your flight booking?

If your journey is due to be completed by 30 September 2022 you can claim a voucher to the value of your booking, valid for travel until 30 September 2023.

If you booked via a travel agent, please contact them directly to discuss cancelling your booking. If you have a holiday booking, find out how to cancel if you need to.

Vouchers can be used as payment, or part payment, for a future booking. Your new trip booked with your voucher must be fully completed by 30 September 2023 (departure and return). You will receive your voucher by email.

Claim voucher

Voucher information

Terms and Conditions - Flights

1. Applies to bookings for travel due to be completed by 30 September 2022.

2. Booked direct via our contact centres, ba.com or trade outlets.

3. Excluding franchise airline Sun-Air

4. Bookings made on BA tickets only

5. Date changes must be made, or vouchers requested before check-in closes

6. Any fare difference between existing booking and new booking must be paid for

7. Once the voucher request has been submitted, the voucher will be non-refundable and can only be used for future bookings

8. Voucher can be used as payment, or part payment, for a future booking. The new trip booked using a voucher must be fully completed by 30 September 2023 (departure and return).

9. The validity of any existing vouchers will be automatically extended and customers will be notified with new voucher details as soon as possible.

Is your flight cancelled?

Login and review your options

If your flight has been cancelled you can claim a refund.

Review your EU consumer rights.

Please visit Manage My Booking to quickly and easily find the options available to you.

If you booked through a travel agent or a tour operator, please contact them directly to discuss your options or request a refund. If you need further assistance obtaining a refund from your travel agent or tour operator, please contact us directly.

If you need further assistance please contact us, we are here to help.

Manage My Booking