We’re sorry you’ve had a disappointing experience with us. Please tell us about it and we’ll be happy to help.
Before you get in touch with us about an existing complaint or claim, it’s a good idea to have your case reference number to hand.
You can use our chatbot to add extra details to your existing case, but you won’t be able to escalate it.
If you’ve submitted your case details, we’re looking through them now and we’ll get back to you as soon as we can. In the meantime, please don’t create a new case as it could mean a longer wait before we’re able to give you an update.
Please check the following pages for advice on issues not covered here: