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A suitcase on a baggage belt.

We take great pride in carrying your bags safely and speedily to your final destination but if something goes wrong we’ll pull out all the stops to fix it as quickly as possible.

What would you like to do?

Red suitcase on conveyor belt.

Report and track problems with checked bags

Including missing and delayed bags, damaged bags, and damaged or missing contents.

Report and track problems

Baggage claim sign.

Make a claim for checked baggage problems

What you can claim for and how to make your claim.

Make a claim

Teddy bear and suitcase.

Find lost property

Find personal items that you’ve misplaced at an airport or on an aircraft.

Find lost property

Other airlines

Click an airline logo to find out about their services.

  • American Airlines logo.
  • Finnair logo.
  • Iberia logo.
  • Japan Airlines logo.
  • Qatar Airways.
  • China Southern Airlines logo.