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Customer reviews fromReevoo

216k respondents


Quality scores


97% of customers would book again


When our customers return from holiday we ask them to rate their hotel experience. They rate their hotel out of ten across categories like location, service and value for money, and give an overall score out of ten too. We gathered over 80,000 independent hotel reviews in 2018 and we're extremely proud of our verified Reevoo ratings.

Our customers also rate our service, and we're delighted that 97% of our customers would book with us again. The scores and comments we receive are used to refine our hotel portfolio, and allows us to make recommendations to our customers based on quality and customer service.

Customer Excellence Awards 2018

Each year our top-reviewed hotel partners are presented with our Customer Excellence Award. Hotels that receive a rating of at least 9.0 out of 10 from our customers, and only those that have received more than ten verified reviews, are eligible. Here is a small selection of those our customers really love, receiving over 65 reviews each.

Customer memories

We asked our customers to tell us about their happiest memory of their holiday and to share a picture. We have received over 200,000 memories so far. Catch up on our latest customer memories from around the globe.

We were so impressed with the level of service you receivefrom BA that I am now converted!

Wendy,  British Airways Holidays customer

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