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Book with confidence

Our book with confidence policy means you can change your dates, destination or even cancel if you need to, with no additional fees.

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Change your flight

Change your dates and destination with no extra fees.

Change your flight

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Change your holiday

Change or cancel your holiday if you need to.

Find out more

Want to change your flight booking?

If you would like to change your booking you can choose from one of the following options. If you booked via a travel agent, please contact them directly to discuss further arrangements for your booking. If you have a holiday booking, find out how to make changes if you need to.

If you want to change the dates of your flight booking

You can change the dates of your flight with no change booking fee, although you will need to pay any difference in fare. This is applicable to:

  • journeys due to be completed by 30 September 2022
  • booked on any British Airways marketed routes, excluding franchise airline Sun-Air routes
  • booked direct via our contact centres, ba.com or trade outlets

If you want to change the destination and the dates of your flight booking

You can change your dates and destination, with no change fee, on journeys due to be completed by 30 September 2022.

Please complete the form below in exchange for a voucher to the value of your trip so you can rebook when you’re ready.

Once we’ve received your form we will process the cancellation on your behalf and email you a voucher which can be used as payment, or part payment, for a future booking. Your new trip booked using a voucher must be fully completed by 30 September 2023 (departure and return).

If you have an Avios Reward Flight Saver, Reward Flight, Companion or Gold Upgrade Voucher booking: by applying for a voucher, you will receive a refund and your Companion or Gold Upgrade Voucher will revert back to the original expiry date.

Voucher information

 

Need to cancel your flight booking?

If your journey is due to be completed by 30 September 2022 you can claim a voucher to the value of your booking, valid for travel until 30 September 2023.

If you have an Avios Reward Flight Saver, Reward Flight, Companion or Gold Upgrade Voucher booking: by applying for a voucher, you will receive a refund and your Companion or Gold Upgrade Voucher will revert back to the original expiry date.

If you booked via a travel agent, please contact them directly to discuss cancelling your booking. If you have a holiday booking, find out how to cancel if you need to.

Vouchers can be used as payment, or part payment, for a future booking. Your new trip booked with your voucher must be fully completed by 30 September 2023 (departure and return). You will receive your voucher by email.

Voucher information

Is your flight cancelled?

Login and review your options

If your flight has been cancelled you can claim a refund. 

Review your EU consumer rights.

Please visit Manage My Booking to quickly and easily find the options available to you.

If you booked through a travel agent or a tour operator, please contact them directly to discuss your options or request a refund. If you need further assistance obtaining a refund from your travel agent or tour operator, please contact us directly.

If you need further assistance please contact us, we are here to help.

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Get ready to fly

Checking in at home will help make your journey smoother and quicker. Follow our guide to complete the steps needed.

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COVID-19 insurance

Our insurance partner offers COVID-19 travel insurance for customers in the UK and some other countries.

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Discounted COVID-19 tests

Find deals on tests in the UK and tests to use abroad. Plan your testing now to help your journey run smoothly.

Buy discounted tests

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