Schedule changes

Please note the following options if a passengers flight has been cancelled:

• Re-book onto another British Airways service using our Standard Customer Guidelines. Click here for details.

• Re-book onto another carrier where an agreement exists. Click here for details.

• Offer a full refund as per our Standard Customer Guidelines. Click here for details.

Please encourage your customers to check the status of flights on ba.com before travelling to the airport and ensure their contact details are up to date within ‘Manage My Booking’ so that we can advise them of any changes to their itinerary.

Trade Support Operation - call centre update

Our call centres are currently experiencing higher than normal call volumes, which may lead to increased wait times.
To help us prioritise urgent bookings, please only call us if travel is within the next 72 hours. Thank you.