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A suitcase on a baggage belt.

We take great pride in carrying your bags safely and speedily to your final destination but if something goes wrong we’ll pull out all the stops to fix it as quickly as possible.

What would you like to do?

Red suitcase on conveyor belt.

Report and track

Including delayed or missing bags, damaged or missing contents.

Find out more

Baggage claim sign.

Make a claim

What you can claim for and how to make your claim.

Find out more

Teddy bear and suitcase.

Find lost property

Find personal items that you’ve misplaced at an airport or on an aircraft.

Find out more

Other airlines

Click an airline logo to find out about their services.

  • American Airlines logo.
  • Finnair logo.
  • Iberia logo.
  • Japan Airlines logo.
  • Qatar Airways.
  • China Southern Airlines logo.