Telephone numbers and addresses

Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices.

The majority of our calls are managed by British contact centres.



collapsedshowMake a new booking, change an existing booking or other enquiries
Contact details and opening hours

Telephone: 0800 989 014 (local calls)
0040 37 378 8314 (international calls)
Monday - Friday
09:00-18:00

collapsedshowEnquire about an existing hotel or car rental booking
Contact details and opening hours

Telephone: 0800 806 037
Monday - Friday
09:30-13:00, 14:30-17:30

collapsedshowEnquire about group travel bookings
Contact details and opening hours

For travel involving 10 or more passengers please refer to a local travel agent.

collapsedshowContact Customer Relations
AddressWebsite and email
British Airways Plc
Customer Relations
PO Box 286118
28361 Bremen
Germany

Complaints and claims

collapsedshowHelp with your delayed baggage collapsedshowGet help with baggage claims
AddressWebsite and email
British Airways Plc
PO Box 286118
28361 Bremen
Germany
Please quote your ten digit file reference (eg: LHRBA12345)

Make a baggage claim online

Help and advice about lost and damaged baggage