We are sorry that your baggage was lost or damaged in our care but we hope we can make it up to you.
Please ensure you have reported your problem and have your report reference to hand. In order to make a claim, you must have reported the problem within these set deadlines:
A personal policy will likely provide a greater level of cover than we can offer so we recommend you contact your insurer first. Please contact our Customer Relations team if you require proof of loss, damage or delay to your baggage in support of your claim.
If you believe you have lost contents or your property has been damaged during a US baggage inspection, these claims should be raised directly with the US Transport Security Administration (TSA).
You can claim for the following items:
*Depending on the circumstances, you may be offered a repair service or replacement bag so please discuss your circumstances with us before purchasing a new bag.
Contact us to check the status of a claim