Telephone numbers and addresses

Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices.

The majority of our calls are managed by British contact centres.



collapsedshowMake a new booking, change an existing booking or other enquiries
Contact details and opening hours

Telephone: +34 902 111 333
Monday - Friday
09:00-18:00

collapsedshowContact Customer Relations
Contact details and opening hoursAddressWebsite and email

Fax: +49 421 5575 747
(for sending copies of documents or receipts)

British Airways Plc
Customer Relations
PO Box 286118
28361 Bremen
Germany

Complaints and claims

collapsedshowHelp with your delayed baggage
Contact details and opening hoursWebsite and email

Telephone: 8800 877 334 5596
Daily
07:00-23:00

Fax: +34 91 514 1317
(for sending copies of documents or receipts)

Baggage tracer

Email baggage tracing:
britishairways@infopir.net

collapsedshowGet help with baggage claims
Contact details and opening hoursAddress

Fax: +49 421 5575 747
(for sending copies of documents or receipts)

British Airways Plc
PO Box 286118
28361 Bremen
Germany
Please quote your ten digit file reference (eg: LHRBA12345)