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Disclosure to customers
When making bookings for customers, you must disclose specific details about their travel arrangements.
Details you must disclose:
- the carrier operating the flight(s). It is a legal requirement that you disclose if a customer is flying on our oneworld alliances or codeshare or franchise carriers
- Arrival and departure terminals the flights will operate from
if the journey includes any stops or changes in aircraft
- if travel is on another carrier, any significant product / procedural differences eg seat size, baggage allowances, check-in times etc.
Details you should also disclose:
Our franchise partners are independent airlines that use our branding and flight codes and also match our standards of customer service and quality.
Our codeshares use their own aircraft, crew, livery and carry BA code as well as the their own carrier code. This is shown alongside the flight number when making a booking.