Key news archive - 2017 to 2018

Key news - 2017 to 2018 archive

If you need to refer back to our earlier updates, or think you may have missed anything, you can look through our archived news below.

collapsedshowUpgrades using On Business Points for trade bookings

December 2018

On Business customers could always use their On Business Points to upgrade bookings they made directly with British Airways.

We’ve enhanced this functionality, so they can now upgrade bookings that you have made for them too.

View summary pdf about upgrades using On Business Points for trade bookings

View details about upgrades using On Business Points for trade bookings

collapsedshowFare class realignment and new longhaul fares on Boston & Dubai

December 2018

At 0001 GMT on 10 December, we will be withdrawing the following classes from use on the Boston and Dubai routes, impacting any connecting itinerary using the affected classes:

  • A class used in the First Class Cabin
  • S and Q class used in the World Traveller Cabin

Find out more about the fare class realignment for Boston & Dubai

Thereafter, from 11 December, we are beginning a trial of new inventory buckets on our Boston and Dubai routes. 

The new fares are available on itineraries from UK, US and UAE point of sale on point to point journeys only. The fares are only available on British Airways marketed and operated services on the two routes.

Find out more about the new longhaul fares

collapsedshowADM administration fee effective from December 2018

November 2018


As per the British Airways ADM Policy published in June 2018, we are now introducing an ADM administration fee of £10 (or local equivalent) effective for ADMs issued from December 2018.

The ADM administration fee will be shown as an MF tax code on the ADM.

The fee will be applicable to all ADMs and will only be reversed upon full acceptance of an ADM dispute for invalid ADM issuance.

Read ADM Policy (for UK agents and agents outside of USA)

Read ADM Policy (for agents in USA only)

collapsedshowVistara - new codeshare partner

September 2018


We have announced a new codeshare partnership with Indian domestic carrier, Vistara, opening up more routes between London and India.

As part of the new agreement, customers can book seats on Vistara flights to destinations across India including Chennai, Mumbai and Delhi. Bookings can now be made for travel from 27 September 2018.

Find out more

collapsedshowNew Club Europe menu from 12 September 2018

September 2018


We're launching new Club Europe menus from 12 September on our London Heathrow and London Gatwick routes.

The new menus will showcase the very best of the British Isles, featuring signature warm bread rolls, a selection of new quality wines plus coffee from our new specialty coffee partner, Union Hand-Roasted Coffee.
 
The new menu comes as part of a multi-million pound investment for Club Europe.

Find out more on ba.com

collapsedshowChanges to Distribution Technology Charge from 18 September 2018

August 2018


This key news is historic and may have been updated - please refer to the latest information 

We periodically review our distribution costs to ensure that the amount of the Distribution Technology Charge (DTC) reflects the current additional costs incurred for bookings that are not made using an NDC-based connection or through other low-cost channels. Following our most recent review, the DTC for bookings ticketed on or after 18 September 2018 will change to €10.50, £9.00, $12.00, JPY 1,300, CHF 11.50

Where the fare sold uses a currency other than those listed above, the USD amount will be used (other than in Europe, where the Euro amount will be used), and then converted into the selling currency.  The charge may also be filed in other local currencies where required by local regulations. Further details on the DTC are provided in the Distribution Technology Charge guide.

Since implementing the DTC in 2017, many agencies have connected to our New Distribution Capability (NDC) solutions and are able to offer their customers the new and innovative products that are accessible through NDC enabled solutions, such as ancillaries and additional price points on short haul products.

Agents can also offer their customers these new products through our IAG agency booking portals and other low-cost channels, such as our websites, airline sales offices and call-centres.

Find out more

collapsedshowNew process for bookings out of system range from 29 May 2018

May 2018

From 29 May 2018, we will introduce a new and improved process whereby you'll be able to process bookings out of system range in your GDS. The new process means that you'll no longer have to call Trade Support to request authority.

Find out more

collapsedshowUpdated ADM policy from 1 June 2018

May 2018

We provide no-cost processes for agents to accept payment from customers where they book tickets with us for all fare types. Consistent with your existing terms of appointment, our Travel Agency Addendum clause 3(l) and Agent Reporting Agreement section 25.1.2 and F 1.10 of the ARA IAG, our policy remains agents should use those forms of payment and not use the agency’s own payment card to make bookings.

From 1 June 2018, if this policy is breached an Agency Debit Memo will be raised for 5% of the unauthorised form of payment amount.

Under no circumstances are agents permitted to pass these ADM costs to the customer as an “airline charge” or “credit card charge” (or any equivalent in each case) as there are alternative free payment methods available to the agent.

Read ADM policy

collapsedshowPay for seats using Avios from 8 May 2018

May 2018

Customers can now use Avios to pay for and reserve seats in advance using Manage My Booking on ba.com. There are full and part payment options available and this new benefit provides more options to spend Avios. Pay for seats using Avios is available on British Airways operated flights.

Executive Club Bronze, Silver or Gold Members can continue to reserve seats for free in many instances.

Read terms and conditions on ba.com

collapsedshowLonghaul Basic Economy fare available from 11 April 2018

April 2018


This key news is historic and may have been updated - please refer to the latest information 

Following the announcement that we will be introducing a new longhaul Basic Economy fare on selected North Atlantic (NATL) and non-NATL routes, British Airways is pleased to announce that the new fares are now available.

View applicable routes

View further information and FAQs

Find out more about longhaul fares

collapsedshowReminder: Refunds to original Forms of Payment

March 2018


We’ve seen a recent increase in refunds being made to alternative Forms of Payment which will result in an ADM.

Please ensure refunds are made to the original Forms of Payment and made in the same currency that was used to pay for the ticket (ie cash payment should be refunded as cash and credit card payment should be refunded to credit card)

Where a different form of payment is used during the reissue, refunds should be made to both Forms of Payment, in accordance with IATA  Resolution 890 (4.2). Failure to do this will result in an ADM being raised. 

To accommodate a split Form of Payment refund, you should contact your GDS helpdesk for the GDS entries required to add the original form of payment manually within the refund mask.

 

collapsedshowChanges to shorthaul Basic pricing products from 4 April 2018

March 2018


This key news is historic and may have been updated - please refer to the latest information 

Further to communications sent in October and December 2017 to advise of changes to the way we file our shorthaul Basic fares, we are pleased to confirm we will be implementing these changes from 4 April 2018 (originally March 2018). From this date, shorthaul Basic fares will move from private to public.

In the spring of 2018, we will also enhance our competitive position in the European shorthaul market by introducing more price points on British Airways operated shorthaul and UK domestic journeys (Basic and Plus fares only).

Find out more

collapsedshowBritish Airways & Iberia Unbundled Fares

March 2018


This key news is historic and may have been updated - please refer to the latest information 

From 19 March 2018, the new longhaul Basic Economy fare and unbundled fares will be offered on selected non-north Atlantic (NATL) routes.

Find out more

To find out more about our new longhaul unbundled fares and our longhaul fare branding, please refer to the
Partner Reference Guide

collapsedshowAmerican Airlines, British Airways, Finnair & Iberia Unbundled Fares

March 2018


This key news is historic and may have been updated - please refer to the latest information 

During April 2018, American Airlines, British Airways, Finnair & Iberia will together launch unbundled fares on selected routes between Europe and North America (and vice versa), offering even more choice for our customers.

For American Airlines, British Airways and Iberia, these fares will be called Basic and on Finnair they will be called Light. Offering an alternative option to our bundled fares, Basic/Light fares allow customers the choice to personalise their journey and only pay for the elements they require.

Customers purchasing Basic or Light fares will enjoy the same great service across our Economy cabins as those purchasing more expensive Economy cabin fare types, including in-flight meals, a range of in-flight entertainment and complimentary headphones and blankets. Combined with our extensive transatlantic network, convenient flight times and award-winning loyalty programmes, these fares provide customers with even more options when travelling with us.

Our Basic or Light fares will not include checked baggage or choice of seat selection, instead allowing customers to choose to add these options individually should they wish to tailor the product to their needs. A generous, carry-on baggage allowance, comprising of a carry-on and a personal item, and allocated seating at check-in will always be included. For customers preferring to include checked baggage and seat selection, our bundled fares provide the best value. These fares are called Main on American Airlines, Standard on British Airways & Finnair, and Optima on Iberia.

ATPCO Branded Fares will be implemented on routes with Basic/Light, with the unbundled fares displaying as the default fare in these markets. To support our introduction of the new fares, you will need to use the upsell product brand codes to access any upsell fares (inclusive of checked baggage). If you do not use Branded Fares pricing entries then you will not be able to access any upsell fares in the markets where Basic/Light are filed. For any questions or issues, please contact your GDS.

Travel dates and routes will be confirmed at launch in April.

To find out more about our new longhaul unbundled fares and our longhaul fare branding, please refer to the
Partner Reference Guide

collapsedshowShorthaul additional price points from Spring 2018

February 2018

In December 2017, we advised you of our intention to launch additional price points on our shorthaul economy product in Spring 2018. We will start rolling this out in April 2018.

Find out more

collapsedshowChanges for young flyers from May 2018

February 2018


This key news is historic and may have been updated - please refer to the latest information 

As part of British Airways’ commitment to child safeguarding, from 1 May 2018, the minimum age of a person permitted to travel alone on British Airways will increase from 12 to 14 years of age. This applies to all new bookings made from this date. We will continue to permit children under the age of 14 to travel accompanied (with someone aged 16 or older on the same or a linked booking) and bookings made prior to this date will be unaffected.

In addition, all customers under 16 and travelling alone from 1 May 2018 (including for bookings made prior to this date) should have a completed parental/guardian consent form prior to travel. The form will be available on ba.com from early April 2018. Parents/guardians will need to download, print and complete the form prior to travel. The young flyer must ensure they bring the form with them and carry it at all times during their trip. British Airways requires this consent form in order to provide the young flyer with the help and care they may need during unexpected disruption.

You must add the keyword YPTA to bookings so we can identify solo young flyers under 16 years travelling on or after 1 May 2018.

collapsedshowNew catering for World Traveller from 17 January 2018

January 2018


This key news is historic and may have been updated - please refer to the latest information 

We are enhancing World Traveller catering on all London Heathrow and Gatwick flights from 17 January.

Customers will enjoy an exciting and expanded new menu, providing more quantity and quality to both meals and great snacking options throughout the flight.

Find out more

collapsedshowRemoval of UK & Finland payment surcharges from 10 January 2018

January 2018


British Airways is complying with its legal obligations under The Payment Services Directive 2, and as such will be removing surcharges on consumer payment cards in the UK and Finland markets from 10 January 2018.

The new regulation prevents the surcharging of consumer cards (Visa and Mastercard consumer debit and credit cards) in the EEA. However, surcharging of unregulated corporate cards will still be permissible.  This EU Regulation will become effective from 13 January 2018.

British Airways currently applies a 1% surcharge on some consumer forms of payment in the following EEA countries only: UK, Finland, Spain and Switzerland. However, this new rule will only affect the UK and Finland, as we already exempt consumer cards from surcharges in Spain. The new legislation does not apply to Switzerland as Switzerland is not an EEA country.

The UK Government has decided to extend the surcharge ban to all forms of consumer payment, and not just credit cards in order to ensure more efficient enforcement measures and to provide the consumer with a more level playing field in terms of payment. This means that other forms of payment, such as PayPal, will also be free of charge in the UK market.

The new policy details are as follows:

Country Current Policy: Consumer Forms of Payment New Policy: Consumer Forms of Payment Change

Finland

No surcharge on debit cards, 1% surcharge on all other FOPs (e.g. Paypal)

No surcharge on debit and credit cards, 1% surcharge on other FOPs (e.g. Paypal)

No surcharge on consumer credit cards

U.K.

No surcharge on debit cards, 1% surcharge on all other FOPs (e.g. Paypal)

No surcharge

No surcharge on all consumer forms of payment


New surcharges are applicable to:
Any ticket issued on a BA 125 ticket validation where the form of payment is a credit or charge card (any card other than a debit card, as described above). The fee is chargeable on all fare types. The Payment Fee only applies to transactions made using British Airways’ card acceptance agreements (Merchant Agreements).


Notes on application:

  1. The Payment Fee applies to transactions made using British Airways’ card acceptance agreements (Merchant Agreements). 
  2. The Payment Fee is applied to all fare types.
  3. Flights which involve travel on an interline or codeshare journey will incur the Payment Fee.
  4. The charge applies to prime ticket issue only and not to any subsequent reissue or revalidation.
  5. The Payment Fee is non-refundable.

Payment Fee rates where applicable: 1% of the total ticket value (Fare, plus Taxes, Fees and charges and the carrier imposed charge) up to a maximum of £20/€25/CHF 30 per ticket.

GDS Automation: British Airways will file the Payment Fee with ATPCO. The GDS will pick up the filed feed and will show this optional charge in the GDS’ merchandising functionality. When an eligible itinerary with a chargeable card is ticketed, the GDS will automatically apply the Payment Fee to the transaction. For further details of your specific GDS functionality please contact your GDS Helpdesk. ATPCO will be responsible for updating corporate and consumer card splits.


Disclosure:
you must disclose that the Payment Fee is non-refundable and that it is charged by British Airways.

collapsedshowChanges to IATA Travel Agency Addendum from 1 January 2018

December 2017


This key news is historic and may have been updated - please refer to the latest information 

The airlines within International Airlines Group (IAG) have updated their Terms and Conditions for Trade Agents, the IATA Travel Agency Addendum. This was first published for British Airways and Iberia on 5 August 2014 and amended on 23 October 2014. 

This updated version of the IATA Travel Agency Addendum will be officially published on 1 January 2018 and applies to all agents except the US and now covers all airlines that are part of IAG - Aer Lingus, British Airways, Iberia and Vueling, replacing any previous airline specific versions.

The updated IATA Travel Agency Addendum also be found on our partner sites: www.iberiagencias.com, www.news.vuelingpartners.com and on request from sales.distribution@aerlingus.com  

Find out more

collapsedshowLaunch of Wifi onboard

December 2017


This key news is historic and may have been updated - please refer to the latest information 

Customers will soon be able to connect to the internet as we aim to have 90% of our fleet installed with Hi-Speed Wi-Fi by 2019, starting with 4 of our longhaul aircraft* by the end of this year.

We will have two packages available to purchase onboard starting from £4.99:

  • BROWSE for email, messaging, browsing the web and social media (excluding streaming)
  • STREAM with faster speeds that support streaming services such as music and videos


For a limited period thanks to our partner Visa, we are offering all customers flying on a Wi-Fi enabled aircraft one hour of free browsing connectivity until the end of January. If the aircraft is enabled, an announcement will be made by the cabin crew and instructions will be available on how to register and log on by joining the ‘BA Wi-Fi’ network.

*selected 747 Super High J’s and 777-300’s

collapsedshowGroup boarding from 12 December 2017

November 2017


From 12 December, we will be implementing group boarding on all flights to improve the boarding process by easing congestion and queuing at the gate.

Each passenger will be allocated a group based on their boarding priority and the groups will be called to board in number order.

Our premium customers and Executive Club Gold, Silver and Bronze Members will be able to board first if they choose, but can still use the priority boarding lane if they wish.  World Traveller Plus customers now have priority boarding and board ahead of World Traveller customers. 

Find out more

collapsedshowRemoval of the Most Generous Baggage Allowance Policy

October 2017


Effective from 18 October 2017, British Airways is removing the Most Generous Baggage Allowance.

Previously, when a customer was travelling on a round-trip or stopover journey in mixed cabins, the most generous allowance (MGA) applies for baggage i.e. a customer travelling outbound World Traveller but returning in Club World would receive the Club World baggage allowance on both sectors.

For new bookings effective from 18 October 2017, the customer will receive the baggage allowance applied to the cabin they are flying in on a round-trip or stopover journey.

Find out more

collapsedshowChange to Firearm Handling Fee for travel from 1 November 2017

October 2017


This key news is historic and may have been updated - please refer to the latest information 

Each bag or case containing firearms or ammunition is subject to a £50 charge each way, payable at check-in, plus applicable local service fees to cover the cost of our specialist firearms and ammunition handling partner. For travel from 1 November 2017, the charge will increase to £125, each way.

collapsedshowPre-order meals on longhaul flights from LGW & LHR

September 2017

Customers travelling on selected longhaul flights from London Heathrow
and Gatwick can choose their main meal from the on-board menu in advance.
They can make their selection from 30 days up to 24 hours before departure,
at no extra charge.
This service is available in our premium economy class World Traveller Plus,
our Club World business class and in First class on selected routes.
Customers should log in to Manage My Booking on ba.com to make their choice.
Find out more: www.britishairways.com/information/food-and-drink
The pre-order meal service is available on flights from:
London Heathrow to: Abu Dhabi, Accra, Amman, Atlanta, Austin, Bahrain, Baltimore, Bangalore, Bangkok,
Beijing, Beirut, Boston, Buenos Aires, Cairo, Calgary, Cape Town, Chicago, Dallas, Delhi, Denver, Doha,
Dubai, Hong Kong, Houston, Hyderabad, Jeddah, Johannesburg, Kuala Lumpur, Kuwait, Lagos, Las Vegas,
Los Angeles, Madras, Mexico, Miami, Montreal, Mumbai, Muscat, Nairobi, Nassau, New Orleans, New York
(JFK and Newark), Philadelphia, Phoenix, Rio De Janeiro, Riyadh, San Diego, San Francisco, San Jose (California),
Santiago, Sao Paulo, Seattle, Seoul, Shanghai, Singapore, Tehran, Tel Aviv, Tokyo (Haneda and Narita), Toronto,
Vancouver and Washington DC.
From London Gatwick to: Antigua, Barbados, Bermuda, Cancun, Fort Lauderdale, Kingston, Lima, Male,
Mauritius, New York (JFK), Oakland, Orlando, Punta Cana, Saint Lucia, San Jose (Costa Rica) and Tampa.
Pre-order meal service available in
World Traveller Plus, Club World and First
cabins from London Heathrow and Gatwick.


Customers travelling on selected longhaul flights from London Heathrow and London Gatwick can choose their main meal from the on-board menu in advance. They can make their selection from 30 days up to 24 hours before departure, at no extra charge.

This service is available in our premium economy class World Traveller Plus, our Club World business class and in First class on selected routes. Customers should log in to Manage My Booking on ba.com to make their choice.

Find out more on ba.com

The pre-order meal service is currently available on flights from London Heathrow to: Abu Dhabi, Accra, Amman, Atlanta, Austin, Bahrain, Baltimore, Bangalore, Bangkok, Beijing, Beirut, Boston, Buenos Aires, Cairo, Calgary, Cape Town, Chicago, Dallas, Delhi, Denver, Doha, Dubai, Hong Kong, Houston, Hyderabad, Jeddah, Johannesburg, Kuala Lumpur, Kuwait, Lagos, Las Vegas, Los Angeles, Madras, Mexico, Miami, Montreal, Mumbai, Muscat, Nairobi, Nassau, New Orleans, New York (JFK and Newark), Philadelphia, Phoenix, Rio De Janeiro, Riyadh, San Diego, San Francisco, San Jose (California), Santiago, Sao Paulo, Seattle, Seoul, Shanghai, Singapore, Tehran, Tel Aviv, Tokyo (Haneda and Narita), Toronto, Vancouver and Washington DC.

From London Gatwick to: Antigua, Barbados, Bermuda, Cancun, Fort Lauderdale, Kingston, Lima, Male, Mauritius, New York (JFK), Oakland, Orlando, Punta Cana, Saint Lucia, San Jose (Costa Rica) and Tampa.

collapsedshowExtended British Airways Branded Fares functionality in ATPCO

August 2017


This key news is historic - please refer to the latest information 

From August 2017, we will be extending our use of the Branded Fares functionality. Fare branding will be available through Amadeus, Travelport and Sabre for all shorthaul and domestic markets for UK and EU originating traffic, as well as via our NDC APIs.

This roll out will support changes we are making to the way we file our shorthaul Basic fares. In 2018, (date changed from December 2017), all shorthaul Basic fares will become public fares, meaning:

  • we give customers more choice as Basic fares will be combinable with our other shorthaul fare types
  • an account code is no longer required to access our Basic shorthaul fares
  • you will use the brand names to access any upsell fares


These changes will make it simpler and easier for you to access and understand the range of fare products we have available. By offering Branded Fares, you will be able to differentiate between the full range of products and the value they represent. This will help you and in turn your customer, to continue to make fully informed decisions when booking travel.

Find out more

For additional information about Branded Fares, please contact your Distribution provider. Specific cutover dates for the filing change to our shorthaul Basic fare will be confirmed later in the year.


W
hat is fare branding? ATPCO Branded Fares provides airlines with the ability to better display and sell their fare products, by grouping fares into recognisable “brands” which have common attributes. The services included with each brand, such as flexibility, baggage, seat selection, and other in-flight and airport services, allow airlines to offer the right fare to the right customer, and increase the potential for up-sell opportunities. ATPCO Branded Fares are an industry standard distribution method, supported by all of the major GDS. 


W
hat are BA’s fare brands for the shorthaul market? Basic, Plus, Plus Flex, Club Plus and Club Flex


Which cabins will fare branding affect? This change will affect all cabins. BA is branding all cabins Euro Traveller, Club Europe and Club on Domestic


Why are BA making these changes? Fare branding will allow us to make some changes to the way we file our short haul fares. These changes are expected to be made in 2018 (date changed from December 2017) and will mean:

  • you no longer need to use an account code to access our Basic shorthaul fares
  • in the future, Basic fares will be combinable with other fare types and will be available as half or full round trips.

The fare brands make it simpler and easier for our partners to understand the range of fare products we have. We will be able to differentiate between the full range of products on offer and further demonstrate the value they represent. These changes will help our partners, and in turn their clients, to make fully informed decisions when booking travel.

 
How do I get BA’s fare branding? Speak with your Distribution partner to get further details on how to integrate BA’s fare branding. Fare branding is available in Amadeus, Travelport and Sabre, as well as via your NDC APIs. In August, short haul and domestic branding will be available on all Plus to Club Flex fares, including Nets and Inclusive Tour fares. The fare filing changes to Basic will take place in 2018 (date changed from December 2017) and specific dates will be provided in due course. After that you will see branding on our Basic fares. It is at this point you will no longer use an account code to access them and you will begin to use brand names to access upsell fares.

collapsedshowDistribution Technology Charge from 1 November 2017


With effect from 1 November 2017, IAG operating companies British Airways Plc (BA) and Iberia (IB) will apply a Distribution Technology Charge on BA and IB marketed fares (including BA and IB fares valid on codeshare partners) which are not booked through an NDC based connection, or other low cost channels, such as ba.com and iberia.com and the airlines call centres.

Find out more

collapsedshowExecutive Club changes

May 2017


From 14 June, we're re-introducing free seat reservation for Bronze, Silver and Gold Members on a Basic (previously known as Hand Baggage Only) fare. We will be proactively refunding any seating fees to customers with an upcoming booking on or after 14 June back to their original form of payment. The customer’s seat request will remain in the booking after we have refunded their seating fee. The refunds will be processed in travel date priority order from 14 June and could take up to 28 days to process.

Another change we'll soon be introducing is our Bronze, Silver and Gold Members on maternity, paternity or adoption leave can benefit from a ‘status freeze’ for a year. In addition, they can receive 1,000 bonus Avios if they open a new EC account for the baby as part of their Household Account.

And finally, all UK Executive Club Members can register their credit or debit card in eStore and collect Avios for in-store purchases with a number or retailers.

Find out more on ba.com

collapsedshowBritish Airways Branded Fares functionality in ATPCO

May 2017


This key news is historic - please refer to the latest information 

We will be using the Branded Fares functionality in ATPCO, which will initially begin with fare brands for longhaul markets, for traffic originating from the UK.

Our aim is to make it simpler and easier for you to understand the range of fare products we have available. By offering Branded Fares, you will be able to differentiate between the full range of products and the value they represent. This will help you and in turn your customers, to continue to make fully informed decisions when booking travel.

ATPCO Branded Fares provides airlines with the ability to better display and sell their fare products, by grouping fares into recognisable “brands” which have common attributes. The services included with each brand, such as flexibility, baggage, seat selection, and other in-flight and airport services, allow airlines to offer the right fare to the right customer, and increase the potential for up-sell opportunities. ATPCO Branded Fares are an industry standard distribution method, supported by all of the major GDS.

British Airways Branded Fares functionality in ATPCO will be available in Travelport from 4 May 2017, Amadeus from 4 May 2017 & Sabre from 1 June 2017.

Which cabins will it affect?  This change will affect all cabins and we are branding all cabins from Economy to First.

Why are British Airways making these changes? Fare branding will make it simpler and easier for our partners to understand the range of fare products we have. By branding our fares, we’ll be able to differentiate between the full range of products on offer and further demonstrate the value they represent. This will help our partners, and in turn their clients, to make a fully informed decision when booking travel.

How do I get British Airways fare branding? Speak with your GDS partner to get further details on how to integrate BA’s fare branding. Once GDS partners activate British Airways fare branding, they will issue communications on how  you can access the branding through their systems.

When will fare branding be rolled out to further markets and will the brands be the same? We will initially introduce fare branding for longhaul markets. Further fare branding may be rolled out for shorthaul markets at a later stage and fare brands will be confirmed at that point.

collapsedshowSelf-boarding gates at LHR

March 2017


We have launched biometric self-boarding gates for our domestic flights, operating from London Heathrow Terminal 5.

As a customer approaches security in Terminal 5, the automated ticket presentation gates capture customer biometric data using facial recognition technology. When they arrive at the boarding gate, the new technology matches the customer with the data captured at security and allows them to board the aircraft.

Safety and security are at the core of the biometric facial recognition technology and is a step ahead of other systems currently used by other airlines and airports. The gates also reduce the risk of error and speed up transaction times.

Following a successful trial, the first 3 boarding gates have been installed at gate A1, with 33 additional units to follow over the next few months. There is also a view to roll out the process on international departures in the future.

collapsedshowSelf Service Bag Drop at LHR

March 2017


We have recently installed new Self-Service Bag Drop units at London Heathrow Terminal 5. New machines are available for use by customers on select services at Zones C and D in the Departures area. 

Customers travelling with us from London Gatwick are already able to use Self Service Bag Drop units which went live recently as part of our move from the North Terminal to South Terminal. 

The Self Service Bag Drop units form part of a wider company initiative to develop and improve airport technology.

collapsedshowCashless payment at LHR, LGW and North America airports

March 2017


From 1 April 2017, we will be unable to accept cash payments at many of the airports we operate from, such as London Heathrow, London Gatwick and in North America. This includes all types of payments, such as for extra bags, additional/exit row seats, changes to tickets, service charges, etc.

Customers who cannot pay with a credit or debit card should check with a member of our airport staff for available options for converting cash to a payment card as this varies by airport:

London Heathrow: customers can buy a Multi-Currency Cash Passport from Travelex
North America: customers can either buy a Multi-Currency Cash Passport from Travelex, or use Cash-to-Credit card kiosks to convert cash into a prepaid debit card for a $5 charge per transaction. Any charges associated with the use of a cash conversion machine are collected by the company who owns and operates the machine. 

Customers using prepaid debit cards should not throw them away until travel is complete, even if the card is empty. If we need to refund any costs, we will be returning these to their original form of payment.

collapsedshowClub Europe available within the UK

February 2017


For travel from 1 April 2017, Club Europe will be introduced on all BA mainline and BA CityFlyer UK&I domestic services. We are also replacing UK Domestic with Euro Traveller as the economy cabin.

Domestic customers will be able to benefit from lounge access, more personal space to work or relax, complimentary food and drink, dedicated check-in desks, priority boarding and a generous baggage allowance of two cabin bags and two checked bags.

The Club Europe cabin features a 2:2 configuration with the middle seat kept free. All UK&I domestic routes will start to show 2-cabin configuration, Club Europe and Euro Traveller.

Existing bookings on UK&I domestic services

The following changes have taken place for customers already ticketed on UK&I domestic services for travel from 1 April 2017:

Original booking class New booking class Cabin change Changes to itinerary Changes to seating Changes to baggage

J,C, D, R, I , U

No change Economy to Club Europe No change Reserved seating will remain as booked or an equivalent seat booked in Club Europe Now eligible to 2 pieces. Ticket will still show 1 piece but BAGA keyowrd will be updating to show 2PC.

Y

J Economy to Club Europe Y sector will show UN status
J sector added as TK status
Reserved seating will remain as booked or an equivalent seat booked in Club Europe Now eligible to 2 pieces. Ticket will still show 1 piece but BAGA keyowrd will be updating to show 2PC.

B, H, K, M, L, V, N, Q, O, S, G, X

No change No change remains in Economy (Euro Traveller) Original sector will show UN status. New TK sector added with the same booking class Reserved seating will remain as booked or an equivalent seat booked in Euro Traveller Remains as 1 piece

The PNR will be queued to your servicing queue and will have an OTHS for information in the PNR. You will need to 'tidy-up’ the booking by deleting any UN sectors update the new TK sector to HK status.


Emails or SMS messages have NOT been sent to customers but please reassure them that their flight is not cancelled - the status has been changed to enable our systems to disclose the correct cabin they are travelling in. We will automatically revalidate the BA-125 ticket for the affected sector(s). Other carrier’s tickets will need to be revalidated or reissued for the ticket to match the itinerary.

For existing customers booked on BA CityFlyer’s London City to Isle of Man service, for travel from 1 April in J, Y, C, D, I or R classes, we have re-accommodated them into Euro Traveller. These flights have limited capacity and Club fares have now been introduced for new bookings.

Reserved seating
The Club Europe cabin is located at the front of the aircraft. Customers with seats already booked in the front rows who now have a cabin change into Euro Traveller will be allocated a seat further back in the aircraft. If the new seat is not suitable then any paid seating requests may be refunded and any free seating may be changed dependent on availability in the Euro Traveller cabin.

Meal requests & paid for excess baggage
Please check if customers travelling in Club Europe have any advance meal requests. Club Europe customers may check-in two bags (max 32kgs each) Customers already ticketed in J, C, D, R, I or U classes will now be eligible to 2 pieces, although their ticket will still display 1 piece. The BAGA keyword should have been updated to show 2PC. Domestic customers now travelling in Club Europe who have already paid for an extra bag may have the one extra bag refunded.

Redemptions
U class is used for Club Europe on all domestics with the applicable Avios to pay. Customers already booked in U class will be seated in Club Europe, no extra Avios charged. X class customers are booked in Euro Traveller.

Business UK fares will no longer exist after 31 March 2017.

Read our 'Club Europe available in the UK' factsheet

View our Club Europe on Domestic video

collapsedshowRemoval of Therapeutic Oxygen on shorthaul flights

February 2017


British Airways will no longer be providing therapeutic oxygen on shorthaul flights departing on or after 1 February 2018. This also includes shorthaul segments connecting to and from longhaul flights.

Customers requiring therapeutic oxygen on shorthaul flights will be required to make their own provisions for all short-haul segments of their itinerary.

Accepted oxygen provisions are outlined on ba.com. Customers must obtain medical clearance for approval of their own therapeutic oxygen provisions. Medical forms should be submitted to the medical clearance team at least 7 days prior to departure.

British Airways will continue to provide therapeutic oxygen on board longhaul flights, free of charge. To request this service customers should follow the existing process. If customers are connecting to/from a shorthaul flight, they will need to make their own oxygen provision for all shorthaul segments of their itinerary.

This change is effective on all shorthaul flights departing on or after 1 February 2018.  Customers departing prior to this date may continue to request therapeutic oxygen, providing their return date is before 1 February 2018. Customers returning on shorthaul flights on or after this date will need to make their own oxygen provision for their return journey.

For more information on medical clearance or the provision of therapeutic oxygen, you should contact our Passenger Medical Clearance Unit on 020 8738 5444  or email pmcu.pmcu@ba.com

collapsedshowChanges to credit card fees (UK) from 7 February 2017

February 2017


This key news is historic and has since been updated - please refer to the latest information above 

Along with Iberia, we announced a change to our credit card fee for consumer and trade bookings in mid-November 2016 to be effective on 14 December 2016.

However, after careful consideration and to ensure a smooth transition for all of our customers, the new credit card fee will become applicable on 7 February 2017.

From that date, if customers choose to pay using a credit card they will now be charged a non-refundable one per cent fee of their total ticket price, up to a maximum of £20.

British Airways and Iberia will continue to offer a selection of free payment methods on ba.com and through the trade.

Fees Consumer credit card bookings Trade credit card bookings  Refunds

Current fees

£5 per person per booking 

£5 per person per booking  

EXCLUDING PREMIUM

No

New fees - live 7 February

1% of total ticket price
(fare, plus taxes, fees, charges and carrier imposed charge)

Capped at £20

1% of total ticket price
(fare, plus taxes, fees, charges and carrier imposed charge)


Capped at £20

INCLUDING PREMIUM

No

Switzerland, Spain and Finland will also move to 1% fee from 7 February which will be capped at EUR25 and CHF30.

British Airways does not profit from these fees - they make a contribution towards the charges levied by the credit card companies.

collapsedshowLiberty London partnership for First

January 2017


Liberty London has created an exclusive new range of washbags for customers flying in First with British Airways. 

The new amenity kit, containing selected products by Aromatherapy Associates, will be introduced on flights between London Heathrow and Los Angeles on 7 January 2017, and will then roll out across the rest of the First network by the end of Spring 2017.

More Liberty print designs will be added to the collection throughout the year, giving customers the opportunity to enjoy even more of Liberty London's iconic British style.

Find out more about First on ba.com