Key news - 2019

Key news

We want to keep you updated and share useful information with you. If you need to refer back to older stories, you can view our archives dating back to 2015 on the links to the left.

collapsedshowMore longhaul routes with additional price points

September 2019

Following the longhaul additional price points trial on Boston and Dubai, we will be rolling out more routes in October.
The following routes will have additional price points in World Traveller and Club World:


The additional price points are available in selected World Traveller and Club World classes and will be controlled dynamically. The price points are available on point to point fares, primarily aimed at leisure travellers, so may typically have minimum stay rules.
The additional price points are available if you are connected to our NDC APIs, either through a technology provider or through the IAG Booking Portal.

collapsedshowADM policy reminder

September 2019

Consistent with our existent terms of appointment in the Travel Agency Addendum section 3.c, it is the Agent's responsibility to ensure that ticketing or bookings are only in respect of customers' genuine travel requirements and that Agent must not offer any ticketing or booking that does not reflect the genuine travel requirements of the customer.

Agent is prohibited from seeking to manipulate ticketing or booking in any way, attempt to circumvent journey controls for any reason including - but not limited to - marriage misuse, obtaining sold out inventory, etc…

From 01 October 2019, if this policy is breached an Agency Debit Memo will be raised per misused coupon and value will differ per cabin.

Under no circumstances are agents permitted to pass these ADM costs to the customer.

Read ADM policy

Read ADM policy - US only

collapsedshowDelivery of our first A350

July 2019

Welcoming the latest addition to our family, we’ve proudly taken delivery of the first A350 to join our fleet.

The state-of-the art A350 1000 utilises the latest technology and advanced materials to reduce its environmental impact, boasts Wi-Fi and gate to gate IFE and is the first aircraft to premiere our new Club Suite.

It takes to the skies from August 2019, when it will be operating selected Madrid flights. It officially enters longhaul service in the Autumn with Dubai and Toronto as the launch routes, followed by Tel Aviv and Bangalore later in the winter 19/20 season.

Find out more

collapsedshowWorld Traveller Plus enhancements

June 2019

Following the introduction of our new culinary offering in February, World Traveller Plus (Premium Economy) sees further enhancement from 1 July. Customers can look forward to an upgraded amenity kit crafted from recyclable materials and a new suite of comfort items including, stylish and luxurious quilts, cushion and amenities as well as two signature cocktails and a mocktail. The new items will be introduced on London Heathrow flights from 1 July and London Gatwick flights from 1 August.

New features include:

• All new suite of comfort items developed with a classic British herringbone design
• Enhanced comfort – with a stylish new quilt and a larger, more luxurious cushion
• A new amenity kit designed with sustainability in mind, the bag is made using material from recycled plastic bottles and includes a new lip balm added from the Scaramouche & Fandango range, eye shade, pen, socks, toothbrush and toothpaste. Earbuds are also available on request.

Find out more

collapsedshowUpgrading existing bookings using Gold Upgrade vouchers

June 2019

We are pleased to announce that from 17 June 2019 you will now be able to upgrade existing bookings for Executive Club members when using their Gold Upgrade Vouchers, as well as new bookings.

The instructions on how to upgrade an existing booking are the same as they are for upgrading a new booking.

Find out more

collapsedshowPaid seating changes in Club World

June 2019

We're making changes to paid seating in Club World. From 14 May, we have introduced side and centre seat prices. Currently, we charge the same for the side seats and the centre seats - the side being the 2 by the window, the centre being the 4 in the middle of the aircraft. Our new price points have a higher seat price for side seats than centre seats in the same zone.

Customers who have already purchased seats in Club World can visit Manage my Booking on and won’t see any new price points. All new seat bookings in Club World will see the new price points.

There will be a total of 6 price points - Front Side, Front Centre, Middle Side, Middle Centre, Rear Side, Rear Centre which replace the existing 3 price points of Front, Middle, Rear

Price changes apply to the main cabin and from 11 June will also be effective for the upper deck.

collapsedshowIATA Resolution 830d changes for IATA accredited agents from June 2019 (excluding USA)

May 2019


On 1 June 2019, IATA Resolution 830d will be changing to require all IATA accredited Agents (excluding agents in USA) to provide Airlines with customer contact information for the purposes of airline contact during operational disruption.

This new standard ensures that the customer has access to relevant and useful information during operational disruption.

Resolution 830d can be found in the latest copies of the Passenger Agency Conference Resolutions within the Travel Agent’s Handbook (TAH). These are available at:

From 1 June 2019, British Airways and Iberia will be monitoring compliance with this policy and any Agent found not to be following the correct reservations procedures from 1 October 2019 will be subject to appropriate action by the Airline.

Read FAQs about the changes to standards supporting involuntary flight changes

collapsedshowIncrease in Distribution Technology Charge

May 2019

The Distribution Technology Charge (DTC) is increasing on tickets issued from 0001 on 31 May 2019.

Find out more

collapsedshowPre order duty free extended to shorthaul services

May 2019

Pre order duty free is available now on all shorthaul services to and from London Heathrow and London Gatwick.

Customers can select from a wide range of goods at, which will then be delivered directly to their seat on board either their outbound or inbound flight (the customer can choose).

The extension to this service means that shorthaul customers have access to the wide range of goods that was previously available to longhaul customers, even when the High Life Shop service is not available on board their shorthaul flight.

As an added bonus, customers can also collect Avios when they shop – they will earn 2 Avios for every £1 they spend.

collapsedshowShorthaul Club Europe additional price points from Spring 2019

April 2019

Following the successful launch of additional price points in the Euro Traveller cabin in March 2018, we have launched new fares on all point to point routes in Club Europe, to grow the number of price points in our shorthaul premium cabin.

Find out more

collapsedshowClub Suite - our new business class seat

March 2019

Club Suite is the final step in our Club World investment, following on from the introduction of luxurious The White Company bedding, new personalised service and a restaurant style dining experience last year.

Our redefined business cabin offers direct aisle access from every seat and a door for enhanced privacy. The modern design creates a sense of space and freedom and adapts to our customers’ needs with a larger 79” fully flat bed and conveniently located storage spaces. Technology is embedded into the Club Suite, with digital seat functions, high speed Wi-Fi, charging points and 17” high resolution screens with entertainment on offer from gate to gate. Attentive service will be tailored to the customer and hand delivered for a more personal touch.

The Club Suite will launch on the A350 when it’s added to our fleet later this year, and will also be retrofitted onto the existing fleet. It will be on four A350s and two 777s by the end of 2019 and will roll out gradually across the London Heathrow long haul fleet in a phased approach.

The Club Suite is on sale for selected flights on board our brand new A350 aircraft. Selected Toronto services are now available from 1 October and selected Dubai services from 8 October.

Find out more

collapsedshowImprovements for First

March 2019

We are set to deliver significant changes to the on board product and service in our First cabin as part of our £6.5bn investment for customers.

From 31 March, First passengers will enjoy a new fine dining experience and a host of thoughtfully created new comforts on board. Including exclusive male and female Temperley London loungewear, high performance Meridian headphones, plus a specially crafted luxury skincare collection from Elemis.

The rollout of new First products will start 31 March and will be complete by mid-April.

Find out more

collapsedshowMove to New York JFK Terminal 8 with American Airlines

February 2019

We're moving to a new  location in Terminal 8 at New  York's JFK airport, investing in the new, improved terminal alongside American Airlines. This forms part of a significant reinvestment by the Port Authority of New  York and New  Jersey.

Over the next four years, more than £250 million ($344m) will be invested to recreate and customise the terminal, making it ready to offer British Airways’ customers an exciting, world-class experience every time they fly to New York.  Changes to the terminal will include additional stands, enhanced state-of the-art baggage systems, new  lounges, premium check-in areas and upgraded concessions.

We celebrate our centenary this year and will remain in Terminal 7 until 2022. With thousands of customers flying between London and New York every week, we're committed to improving our customer experience at JFK with an investment of £52 million ($65m) which includes brand new lounges for First and Club World customers and an upgraded customer experience for all customers in the main areas of the building.

We will be investing £6.5 billion for customers over five years, including new  aircraft, new  cabins, new  catering, new  lounges, WiFi, and new  routes.

collapsedshowWorld Traveller baggage allowance changes for Brazil

February 2019

Our World Traveller baggage allowance to and from Brazil has been reduced from 2 pieces of baggage to 1 piece of baggage for fares booked from 1 February 2019.

Extra bag charges to and from Brazil will also be brought in line with the rest of our baggage charges as follows:

Online At the airport
Basic: £40/$55/€45 Basic: £45/$60/€50
First paid bag: £60/$90/€70 First paid bag: £65/$100/€75
Additional bags: £120/$180/€140 Additional bags: £140/$200/€150

collapsedshowNew menus for World Traveller Plus from February 2019

February 2019

We're launching new World Traveller Plus menus from 1 February 2019 on our London Heathrow and London Gatwick routes.

With an emphasis on the very best of British, our new culinary offering brings travellers greater choice and quality with delicious seasonal menus created with only the finest locally-sourced ingredients.

With an emphasis on the very best of British, our new culinary offering brings travellers greater choice and quality with delicious seasonal menus created with only the finest locally-sourced ingredients. 

Changes include: newly-redesigned menu cards with a choice of three gourmet main meals, stylish and contemporary tableware designed exclusively for World Traveller Plus and a second delicious hot snack or light meal served to travellers before landing.

Find out more

collapsedshowWithdrawal of oneworld fare products

February 2019

A number of oneworld Circle Trip fares & all oneworld Visit Pass (Air Pass) fare products are being withdrawn from 31 January 2019.

The following Circle Trip fare products are being withdrawn from sale:

  • Circle Trip Explorer
  • Circle Atlantic 
  • Circle Asia/SWP Explorer 

In addition, all Visit Pass (Air Pass) products will be withdrawn from sale:

  • Visit Europe 
  • Visit Africa
  • Visit North America
  • Visit South America
  • Visit Australia/New Zealand 
  • Visit Asia  
  • Visit Japan YOKOSO 
  • Visit Japan TOHOKU 
  • Visit South Asian sub-continent 
  • Visit Malaysia 
  • Visit Middle East

Find out more about round-the-world fares

collapsedshowNew request form for round-the-world fare requests

February 2019

We're introducing a new request form for round-the-world fares assistance. This change will bring global alignment in the way we provide assistance for these products.

The new webform will be live from 1 February 2019 and should only be used for round-the-world fare and Circle Trip fare requests or change requests.

The itinerary should contain at least one active British Airways sector for us to calculate a fare. You will receive a response within 48 hours of the request being made. If the request is made on a Friday, then a response will be received on the following Monday. We will respond to you in SSR format in English.

Find out more about round-the-world journeys 

Raise a round-the-world request