We want to keep you updated and share useful information with you. If you need to refer back to older stories, you can view our archives dating back to 2015 on the links to the left.
Following the introduction of our new culinary offering in February, World Traveller Plus (Premium Economy) sees further enhancement from 1 July. Customers can look forward to an upgraded amenity kit crafted from recyclable materials and a new suite of comfort items including, stylish and luxurious quilts, cushion and amenities as well as two signature cocktails and a mocktail. The new items will be introduced on London Heathrow flights from 1 July and London Gatwick flights from 1 August.
New features include:
• All new suite of comfort items developed with a classic British herringbone design
• Enhanced comfort – with a stylish new quilt and a larger, more luxurious cushion
• A new amenity kit designed with sustainability in mind, the bag is made using material from recycled plastic bottles and includes a new lip balm added from the Scaramouche & Fandango range, eye shade, pen, socks, toothbrush and toothpaste. Earbuds are also available on request.
We are pleased to announce that from 17 June 2019 you will now be able to upgrade existing bookings for Executive Club members when using their Gold Upgrade Vouchers, as well as new bookings.
The instructions on how to upgrade an existing booking are the same as they are for upgrading a new booking.
We're making changes to paid seating in Club World. From 14 May, we have introduced side and centre seat prices. Currently, we charge the same for the side seats and the centre seats - the side being the 2 by the window, the centre being the 4 in the middle of the aircraft. Our new price points have a higher seat price for side seats than centre seats in the same zone.
Customers who have already purchased seats in Club World can visit Manage my Booking on ba.com and won’t see any new price points. All new seat bookings in Club World will see the new price points.
There will be a total of 6 price points - Front Side, Front Centre, Middle Side, Middle Centre, Rear Side, Rear Centre which replace the existing 3 price points of Front, Middle, Rear
Price changes apply to the main cabin and from 11 June will also be effective for the upper deck.
On 1 June 2019, IATA Resolution 830d will be changing to require all IATA accredited Agents (excluding agents in USA) to provide Airlines with customer contact information for the purposes of airline contact during operational disruption.
This new standard ensures that the customer has access to relevant and useful information during operational disruption.
Resolution 830d can be found in the latest copies of the Passenger Agency Conference Resolutions within the Travel Agent’s Handbook (TAH). These are available at: https://www.iata.org/services/accreditation/travel-tourism/Pages/resolutions.aspx.
From 1 June 2019, British Airways and Iberia will be monitoring compliance with this policy and any Agent found not to be following the correct reservations procedures from 1 October 2019 will be subject to appropriate action by the Airline.
The Distribution Technology Charge (DTC) is increasing on tickets issued from 0001 on 31 May 2019.
Pre order duty free is available now on all shorthaul services to and from London Heathrow and London Gatwick.
Customers can select from a wide range of goods at https://www.highlifeshop.com, which will then be delivered directly to their seat on board either their outbound or inbound flight (the customer can choose).
The extension to this service means that shorthaul customers have access to the wide range of goods that was previously available to longhaul customers, even when the High Life Shop service is not available on board their shorthaul flight.
As an added bonus, customers can also collect Avios when they shop – they will earn 2 Avios for every £1 they spend.
Following the successful launch of additional price points in the Euro Traveller cabin in March 2018, we have launched new fares on all point to point routes in Club Europe, to grow the number of price points in our shorthaul premium cabin.
Club Suite is the final step in our Club World investment, following on from the introduction of luxurious The White Company bedding, new personalised service and a restaurant style dining experience last year.
Our redefined business cabin offers direct aisle access from every seat and a door for enhanced privacy. The modern design creates a sense of space and freedom and adapts to our customers’ needs with a larger 79” fully flat bed and conveniently located storage spaces. Technology is embedded into the Club Suite, with digital seat functions, high speed Wi-Fi, charging points and 17” high resolution screens with entertainment on offer from gate to gate. Attentive service will be tailored to the customer and hand delivered for a more personal touch.
The Club Suite will launch on the A350 when it’s added to our fleet later this year, and will also be retrofitted onto the existing fleet. It will be on four A350s and two 777s by the end of 2019 and will roll out gradually across the London Heathrow long haul fleet in a phased approach.
The Club Suite is on sale for selected flights on board our brand new A350 aircraft. Selected Toronto services are now available from 1 October and selected Dubai services from 8 October.
We are set to deliver significant changes to the on board product and service in our First cabin as part of our £6.5bn investment for customers.
From 31 March, First passengers will enjoy a new fine dining experience and a host of thoughtfully created new comforts on board. Including exclusive male and female Temperley London loungewear, high performance Meridian headphones, plus a specially crafted luxury skincare collection from Elemis.
The rollout of new First products will start 31 March and will be complete by mid-April.
We're moving to a new location in Terminal 8 at New York's JFK airport, investing in the new, improved terminal alongside American Airlines. This forms part of a significant reinvestment by the Port Authority of New York and New Jersey.
Over the next four years, more than £250 million ($344m) will be invested to recreate and customise the terminal, making it ready to offer British Airways’ customers an exciting, world-class experience every time they fly to New York. Changes to the terminal will include additional stands, enhanced state-of the-art baggage systems, new lounges, premium check-in areas and upgraded concessions.
We celebrate our centenary this year and will remain in Terminal 7 until 2022. With thousands of customers flying between London and New York every week, we're committed to improving our customer experience at JFK with an investment of £52 million ($65m) which includes brand new lounges for First and Club World customers and an upgraded customer experience for all customers in the main areas of the building.
We will be investing £6.5 billion for customers over five years, including new aircraft, new cabins, new catering, new lounges, WiFi, and new routes.
Our World Traveller baggage allowance to and from Brazil has been reduced from 2 pieces of baggage to 1 piece of baggage for fares booked from 1 February 2019.
Extra bag charges to and from Brazil will also be brought in line with the rest of our baggage charges as follows:
|Online||At the airport|
|Basic: £40/$55/€45||Basic: £45/$60/€50|
|First paid bag: £60/$90/€70||First paid bag: £65/$100/€75|
|Additional bags: £120/$180/€140||Additional bags: £140/$200/€150|
A number of oneworld Circle Trip fares & all oneworld Visit Pass (Air Pass) fare products are being withdrawn from 31 January 2019.
The following Circle Trip fare products are being withdrawn from sale:
In addition, all Visit Pass (Air Pass) products will be withdrawn from sale:
We're introducing a new request form for round-the-world fares assistance. This change will bring global alignment in the way we provide assistance for these products.
The new webform will be live from 1 February 2019 and should only be used for round-the-world fare and Circle Trip fare requests or change requests.
The itinerary should contain at least one active British Airways sector for us to calculate a fare. You will receive a response within 48 hours of the request being made. If the request is made on a Friday, then a response will be received on the following Monday. We will respond to you in SSR format in English.