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Gold Upgrade vouchers

gold-card

Gold Executive Club Members earn upgrade vouchers after collecting 2,500 and 3,500 Tier Points. The vouchers can be used to upgrade to the next cabin subject to availability.

collapsedshowHow it works

Only 1 voucher can be used on a single or return booking and vouchers are valid for 12 months.

Customers can use vouchers to upgrade to the next cabin only on new and existing bookings. An ADM will be issued if the upgrade is for more than 1 cabin.

Corporate, leisure net fares and marine bookings are also eligible for Gold Upgrade voucher bookings.

After collecting 2,500 Tier Points

Once a Gold Executive Club Member earns 2,500 Tier Points, they will earn an upgrade voucher that they and a companion can use to upgrade their booking to the next cabin, subject to availability. For bookings made by travel agents, the Gold card holder must travel to utilise the voucher and the 2 passengers must be booked onto the same PNR.

After collecting 3,500 Tier Points

Once a Gold Executive Club Member earns 3,500 Tier Points, they will earn 2 Gold Upgrade for one vouchers. The Gold card holder can use these for themselves or to travel with a companion.

After your request has been submitted to us, you should receive a response within 48 hours. Requests are not processed during weekends, so we recommend you make bookings at least 4 days in advance of travel.

Mixed Carrier Bookings

The upgrade voucher can only be used on a BA or franchise operated sector(s) in a mixed carrier booking. Partner, codeshare or other airlines cannot be upgraded.

The upgrade voucher cannot be used on previously upgraded PNRS e.g. UUA & Companion vouchers.

collapsedshowBooking and ticketing instructions

1. Book flights in correct class of upgrade ensuring there is availability as waitlisting is not permitted:

Class paid for Upgrade to
Euro Traveller I (Club Europe)
World Traveller T (World Traveller Plus)
World Traveller Plus I (Club World)
Club World         A (First)

Vouchers can be used on British Airways and franchise operated flights only and not on bookings with other carriers.

If you know the upgrade voucher number, please add this into the PNR as a remark. If not, we will use the oldest voucher number in the Executive Club Member's account.


2. Add the keyword GCUV

Ensure you add the keyword and Gold card holder's name as free format text so we allocate the upgrade correctly eg.

GDS Example of GDS entry

Amadeus                  

SK GCUV BA-SMITH/AMR

Galileo           

SI.BA*GCUV. SMITH/AMR

Sabre

3OSI BA GCUV. SMITH/AMR

Worldspan

3OSI BA GCUV.SMITH/AMR

The booking will then be automatically queued to us once you end the transaction. You should receive a response within 48 hours. Requests are not processed during weekends, so we recommend you make bookings at least 4 days in advance of travel.


3. Store the fare quote

It's important you store the fare quote to ensure the customer is rewarded with correct Avios and Tier Points.
You must price the PNR at the lower cabin fare level (ie for the cabin before the upgrade) eg.

GDS Example of GDS entry

Amadeus                              

FXP/L-MEUNBA

Galileo                                                

FQ@MEUNBA

Sabre                                                          

WPQMEUNA#RQ or WPMEUNA & after pricing response RQ

Worldspan                      

4P*--MEUNBA#NRX & then 4/AOK

Taxes must be collected for the upgraded cabin eg. for upgrades from World Traveller Plus to Club World, Club World taxes apply.


4. Await confirmation of upgrade

Once the upgrade has been authorised, we will add an SSR comment eg.
UPGRADE OK PLS ISSUE TICKETS AND ENSURE CORRECT TAX AMOUNTS ARE COLLECTED
You MUST NOT issue a ticket until this comment has been added.
If we are unable to process the request, you will receive an error message as in section below.


5. Ticketing

All bookings must be ticketed on British Airways 125 ticket stock only.

If the stored fare is a published fare, you must add the Gold Upgrade deal number 4284162 in the Tour Code field. 

If the stored fare is a corporate or leisure net fare, please enter the relevant deal number in the Tour Code field, and the Gold Upgrade deal number 4284162 in an OSI element of the PNR.

Failure to enter the correct Tour Codes in the correct fields will result in an ADM. 

Once the ticket has been issued, name changes are not permitted. If name corrections are required you must cancel the booking and issue a new ticket. Once cancelled, customers should be advised to contact our Executive Club service centre.

collapsedshowError messages

If we are unable to process your request, you will receive one of the following error messages. Amend the PNR as advised, add the keyword again and resubmit to us. Please ensure you follow the guidance to get a response back from us.

Response Reason Action
UPGRADE ERROR PLS ADD REDEEMING MEMBERS NAME TO KEYWORD Passenger name has not been added Re-enter keyword with a passenger name
UPGRADE ERROR UNABLE TO REDEEM AS 1 CARDHOLDER REDEMPTION PER PNR Keyword has been added more than once with 2 different passenger names Re-enter keyword with correct passenger name
UPGRADE ERROR PLS ENSURE CORRECT CARD HOLDER DETAILS ADVISED Incorrect passenger name in PNR Re-enter keyword with correct passenger name
UPGRADE ERROR ALL SEGMENTS MUST BE UPGRADED INTO THE SAME CABIN Incorrect booking classes in PNR Re-enter keyword and ensure booking classes match
UPGRADE REJECTED AS MUST BE BA ONLY Other carrier sectors are part of the itinerary Cancel other carriers segments and re-enter keyword. Other carriers must be contacted if applicable.
UPGRADE ERROR ALL MEMBERS MUST BE HOUSEHOLD MEMBERS You have included passengers within the PNR that are not members of the household account Check with passenger and re-add keyword if required
UPGRADE REJECTED DUE TO NO VOUCHER AVAILABLE We have been unable to find a voucher for your customer. Ask passenger to contact Executive Club Service Centre.
UPGRADE ERROR DUE TO MEMBER INFOERROR. MEMBER MUST CTC THE SERVICE CENTRE We have been unable to process the request. Ask passenger to contact the Executive Club Service Centre.

collapsedshowCommon reasons for rejected requests

You may experience rejected requests and delays if you don't supply us with the correct information. We recommend you check the following details to ensure your request is dealt with efficiently:

  • Ensure there is a Gold Upgrade voucher available to use
  • Check the correct name is updated in the GCUV keyword
  • Check the Frequent Flyer number has been updated
  • Ensure you have used the correct booking class
  • Ensure there is availability in the booking class as waitlisting/requesting space is not permitted
  • Ensure the fares exist in the GDS booking
collapsedshowChanges and cancellations

Date changes and cancellations will be made within the normal fare rules of the ticket. Reinstating vouchers back to Executive Club accounts can take up to 48 hours.


Changes to a completely unutilised ticket

  1. Refer to the penalty paragraph in your GDS, checking if the ticket allows changes and also check for same time or 2 days ticketing clause.
  2. If the booking allows changes, contact Trade Support for the voucher to be re-instated. The voucher will only be re-instated if it is still valid. Vouchers are valid for 12 months from the date of issue.
  3. Cancel the old flight segments from the PNR and book the new flight segments in the same PNR.
  4. Contact Trade Support to check the voucher has been re-instated before setting up the TST (storing the fare) using the upgraded cabin. 
  5. Queue the booking to us for authorisation by adding the GCUV keyword. Once the voucher is approved, you can reissue the ticket on the same PNR.


Changes to a p
art-flown ticket

We consider the voucher as used for part-flown tickets, so vouchers will not be re-instated if a part-flown ticket is cancelled.

  1. Refer to the penalty paragraph in your GDS, checking if the ticket allows changes.
  2. If the change is for the same route and same class, charge the change fee as per the fare paid on the ticket and book the upgraded class.
    Example - the customer is booked in I class (the upgraded class for GUFT), the fare paid is TLRCAS. You should apply the change fee as per the fare rules for TLRCAS and rebook the customer in I class and reissue the ticket.
  3. If the upgraded class is unavailable, you should reissue the ticket as per the fare rules and the fare should be paid by the customer.
    Example - the customer booked in I class (the upgraded class for GUFT), the fare paid is TLRCAS. You should book the customer in T class and apply the change fee as per the fare rules for TLRCAS and reissue the ticket
    OR if the customer only wants to travel in Club World, this change will be as per the fare rule of TLRCAS and you will have to pay the fare and/or tax difference and change fee, as you would for any other reissued bookings.


Cancellation of a completely unutilised ticket

  1. Cancellations should be made within the normal fare rules of the ticket.
  2. If the booking allows cancellations, contact Trade Support for the voucher to be re-instated. The voucher will only be re-instated if it is still valid. Vouchers are valid for 12 months from the date of issue.
  3. Refund the ticket as per the normal fare rules.


Cancellation of a part-flown ticket

We consider the voucher as used for part-flown tickets, so vouchers will not be re-instated if a part-flown ticket is cancelled.

  1. Cancellations should be made within the normal fare rules of the ticket.
  2. You should refund the ticket as you would for any other refunds.