Home Offloads Standard customer guidelines Online check-in restrictions Illness pre & mid travel Name correction Booking extra seats Refunds Groups Travel Change fees & refundable balance Online check-in restrictions No-show Guidance Travel agency addendum Booking and ticketing policies Ticketing authority Agency Debit Memos Distribution Technology charge guide Advance passenger information Ticketing instructions Agency discount tickets Covid policies (book with confidence) Disability and mobility assistance Medical clearance & travelling with casts Assistance dog Seating Travel with children Children travelling alone NDC Refund request Customer relations request Round the world request Agency discount request Fare related pricing issues The British Airways Club Corporate travel deals The British Airways New Business Team On Business Shorthaul fares Longhaul fares Round-the-world fares Marine & Offshore fares Dual inventory fares Fare product expansion Baggage Seat maps Airport information Lounges One itinerary - flights, coaches & trains BA Better World Display guidelines Corporate Customer SAF programme

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British Airways Travel Partner Connect

Your one-stop destination for all essential travel information, exclusively for our travel partners. Stay updated with the latest news and resources from British Airways.

Latest news

Escape the everyday. Sale now on

Help customers save on flights across our network. Book by 29 September 2026.

Mandatory Electronic Travel Authorisation for travel to the UK

The UK Government requires an ETA  for certain travellers entering the United Kingdom.

Fuel for Thought: EP03

Welcome to our special edition podcast hosted by Nick O'Farrell, Head of Global Corporate Accounts, focusing on sustainable aviation fuel (SAF).

Requests and queries

Refund requests

Requests for refunds when you're unable to do this in your GDS.

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Customer relations

Customer Relations requests on behalf of your customers.

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Offloads

Offload customers who are already checked in for their flight.

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Corporate fares

For corporate fare related pricing issues booked via the GDS, including published fares.

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Leisure fares

For leisure fare related pricing issues booked via the GDS, including published fares.

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Seating

Information on seating/booking extra seats.

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