Technology & innovation

We're investing more than £5bn in new aircraft, smarter cabins, elegant lounges and new technologies to make life more comfortable in the air and on the ground for customers.

BA on the mobile

QR codes.

BA apps are available for iPhone, Android, BlackBerry and Windows mobile users. We offer a range of functions, with a personalised homescreen, local time and weather at destination, gate information, check-in options and seat information. In addition, we have a side navigation bar so customers can easily view and manage all of their bookings and add flights to calendars.

Executive Club Members can view their account information including number of Tier Points and Avios they have, as well as their recent transactions. Eligible customers can access lounge wifi passwords for our dedicated lounges across the world.

We have QR codes for iPhone and Android users for a quick hassle-free method of downloading the app without having to search for it (a QR reader app is required).

Flight information by text

When the internet isn’t accessible, a single text message can give our latest flight information too. Texts are charged at standard network rates plus 25p for the message received from us. This service is for UK registered mobiles.

Text 60747 with: D for Departures or A for Arrivals, space, date (DDMMYY), space, flight number (BA000). Make sure the spaces are in correct places eg D 230114 BA198

Customers using other internet-enabled mobiles can also check-in, choose a seat and browse on

The customer experience

collapsedshowSelf-boarding gates

We have launched biometric self-boarding gates for our domestic flights, operating from London Heathrow Terminal 5.

As a customer approaches security in Terminal 5, the automated ticket presentation gates capture customer biometric data using facial recognition technology. When they arrive at the boarding gate, the new technology matches the customer with the data captured at security and allows them to board the aircraft.

Safety and security are at the core of the biometric facial recognition technology and is a step ahead of other systems currently used by other airlines and airports. The gates also reduce the risk of error and speed up transaction times.

collapsedshowSelf Service Bag Drop

We have installed new Self-Service Bag Drop units at London Heathrow Terminal 5. New machines are now available for use by customers on select services in the Departures area. 

Customers travelling with us from London Gatwick are already able to use Self Service Bag Drop units which went live recently as part of our move from the North Terminal to South Terminal. 

collapsedshowLaunch of Wifi onboard

Customers will soon be able to connect to the internet on almost all British Airways flights as we aim to have 90% of our fleet installed with Hi-Speed Wi-Fi by 2019.

The Browse & Stream package is available to purchase onboard starting from £4.99 with varying time options, allowing your customers to browse the internet, such as web browsing, email and instant messaging and stream content from internet such as films and music.

If the aircraft is enabled, an announcement will be made by the cabin crew and instructions will be available on how to register and log on by joining the ‘BA Wi-Fi’ network.

collapsedshowSelf-service bag tag

We offer self-service bag tags at London Heathrow, London City Airport and London Gatwick Airport.

Customers can print and attach bag tags themselves at a self-service kiosk and drop their bag at a bag drop desk. This eases congestion on the airport concourse, as well as adding speed, efficiency and convenience to the customer journey.

collapsedshowRestrictions lifted on electronic devices

We are the first airline in Europe to allow customers to use their handheld electronic devices during taxiing, take off and landing.

Following approval from the Civil Aviation Authority (CAA), the move means  customers can use tablet devices, phones and eReaders in the 'flight safe' mode from the moment they board their flight to the second they leave.

We are also the first European airline to allow customers to use mobile phones and other handheld electronic devices to call, text and send emails, after the aircraft has landed and taxied off the runway.

collapsedshowIn-flight entertainment from time of boarding

We are the first UK airline to enable customers to watch their in-flight entertainment screens from the second they reach their seat to the moment they arrive at their destination.

This means customers will be able to spend even more time enjoying movies, top TV shows and a wide selection of music onboard the airline’s flights.

Due to safety regulations, First and Club World customers, as well as World Traveller and World Traveller Plus passengers in emergency exit row or bulkhead seats have to stow their video screens after the safety briefing until after take off and for approach and landing.

Social media

We have a strong social media presence for customers that like to tweet, post, follow or subscribe. These channels should NOT be used for queries regarding trade bookings. If you have a question about a booking you have made, please contact Trade Support 

Social media logos.

Facebook - information about our destinations, new routes and more, including Perfect Days and My Highlife Entertainment apps.

Twitter - follow us for offers, new routes and disruption as it happens.

YouTube - subscribe to see our latest campaigns as well as new aircraft and product videos.

Google+ - follow us to share or read about things that inspire you about flying and innovation within travel.

LinkedIn - connect with us for status updates, news and other information.

Instagram - behind the scene photos of events, competitions and our fleet.

Pinterest - view our themed pinboards with photos we love from the web.