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Useful forms

Find all the forms you need at a glance, ranging from medical clearance to raising fare issues. We have also included some information about EU regulations you may need to refer to.

Corporate Fares

businessmen.

For Corporate Fare filing issues (including published fares)

Raise a request

Leisure Fares

Flipflops.

For Leisure Fares Distribution issues (including published fares)

Raise a request

Iberia Fares

Iberia.

For Iberia Fare issues and queries (including published fares)

Raise a request

Round-the-world fares

map.

If you have Round-the-world, circle-trip and visit pass fare or change queries, you can raise them online.

Raise a request

Refund Requests

Family at the airport.

For Refund Requests when you're unable to do this in your GDS.

Please allow up to 6 weeks for us to process requests and 5-7 days for NDC requests.

Raise a request

Customer Relations

aircraft

You can raise requests with our Customer Relations department on behalf of your customers.

Please provide as much information as possible to ensure your query is dealt with efficiently.

Raise a request

Medical clearance

doctor

Required if a passenger's health is in doubt (illness, hospital stays, injury, surgery).

Also used if special services are required (eg. oxygen, carrying medical equipment)

Raise a request

EU legislation

euro

Refunds or reimbursement may be awarded under EU legislation for flight cancellations.

The claim form must be filled in on behalf of the person that paid for the booking.

Claim form

Find out more