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Useful forms

Find all the forms you need at a glance, ranging from medical clearance to raising fare issues. We have also included some information about EU regulations you may need to refer to.

COVID-19 webform

covid19.

We have introduced a new COVID-19 queries webform for British Airways and Iberia bookings.

When you submit the form, you will receive an automated email with a unique reference number. You should receive a response to your query within 48 hours.

Raise a request

Customer Relations

aircraft

You can raise requests with our Customer Relations department on behalf of your customers.

We're experiencing technical issues with the trade CR form. Please use the following ba.com form to submit a request on behalf of customers:
Raise a request

Iberia Raise a request

Refund Requests

Family at the airport.

For Refund Requests when you're unable to do this in your GDS.

Please allow up to 6 weeks for us to process requests and 5-7 days for NDC requests.

Raise a request

 

Corporate Fares

businessmen.

For Corporate Fare filing issues (including published fares)

Raise a request

Leisure Fares

Flipflops.

For Leisure Fares Distribution issues (including published fares)

Raise a request

Iberia Fares

Iberia.

For Iberia Fare issues and queries (including published fares)

Raise a request

Ticketing authority

ticketing.

Ticketing authority gives you access to our flight inventory and issue tickets on our behalf.

Raise a request

Round-the-world fares

map.

If you have Round-the-world, circle-trip and visit pass fare or change queries, you can raise them online.

Raise a request

Medical clearance

doctor

Required if a passenger's health is in doubt (illness, hospital stays, injury, surgery).

Also used if special services are required (eg. oxygen, carrying medical equipment)

Raise a request

EU legislation

euro

Refunds or reimbursement may be awarded under EU legislation for flight cancellations.

The claim form must be filled in on behalf of the person that paid for the booking.

Claim form

Find out more