Ticketing Authority & Terms and Conditions

Ticketing authority gives you access to our flight inventory and issue tickets on our behalf.

To be eligible for ticketing authority, you must be an IATA accredited travel agent appointed to act as British Airways' agent for the sale of air passenger transportation.

Terms and Conditions for agents selling or booking BA

The Terms and Conditions apply in addition to the standard terms contained in the various Governing Travel Agency Agreements (defined in the Terms and Conditions) which already generally govern the relationship between airlines and their accredited trade agents. 

Travel Agency Addendum - for UK agents and agents outside of USA (published date 1 January 2018)

Travel Agency Addendum - for agents in USA only

If you are an accredited trade agent with the right to sell BA flights and services, these Terms and Conditions are applicable to you. 

If you have any questions in relation to the Terms and Conditions, please contact your British Airways Account Manager or email distribution.integrity@ba.com

collapsedshowAuthorised ticketing agents - requirements

By advertising, booking and ticketing any of British Airways’ fares, schedules and inventory information, including travel packages that use British Airways’ fares (collectively “Fare Content”), agents agree that they will not engage in conduct which is harmful to British Airways’ brand and trade marks, misleading to the consumer or in breach of any applicable law.

Without limitation, the following activities are examples of conduct which would be in breach of this requirement: 

  • advertising misleading, incomplete or out of date fares in pricing displays related to British Airways’ Fare Content
  • failing to include all mandatory fees and charges on all pricing displays related to British Airways’ Fare Content
  • advertising return fares as one-way fares
  • permitting British Airways’ Fare Content to be accessed or displayed on websites or electronic outlets which are not in keeping with the quality standards associated with British Airways
  • sharing, transmitting or distributing British Airways’ Fare Content to any other person or entity engaged in such harmful activities or which has not been approved by British Airways
  • ticketing British Airways’ Fare Content on behalf of any other person or entity which has not been approved by British Airways
  • seeking to access Fare Content by unauthorised means, such as screen scraping.

British Airways reserves the right to remove ticketing authority from any agent which engages in conduct which is harmful to British Airways’ brand and trade marks, misleading to the consumer or in breach of any applicable law. 

Term Definition
Franchisee Sun-Air of Scandinavia A/S
Gross Ticketed Revenue gross fare excluding revenue that is refunded, or represents airport fees or charges (eg passenger service charges), governmental taxes, duties and charges or airline surcharges (except those included within fare)
Non ticketing agent travel agent that has had ticketing authority withdrawn by British Airways following a review of the Gross Ticketed Revenue
Authorised ticketing agent travel agent that has ticketing authority with access to British Airways flight inventory and issue tickets on our behalf
collapsedshowTicket issue policy

Our ticket issue policy applies to agents who have been granted authority to issue British Airways tickets.

British Airways should be selected as the ticketing carrier when issuing tickets to cover journeys which include travel (entirely or partially) on flights with a British Airways flight number. This includes flight numbers with a BA prefix operated by a Franchisee.

Where the fare rules allow, British Airways may also be selected as the ticketing carrier when issuing tickets to cover journeys which include travel entirely:
(a) on the flights of Japan Airlines (JL) and/or American Airlines (AA) and/or Iberia (IB) and /or Aer Lingus (EI) and/or Vueling Airlines (VY) and/or Finnair (AY) and/or
(b) on the flights of OpenSkies

British Airways must not be selected as the ticketing carrier for any other cases.
This policy will not be waived under any circumstances.

We have a CIP misuse fee in place if our procedures for ticket issue aren't followed. The fee is £100.00 or the local equivalent currency (local equivalent currency converted using the BSR @ ticket issuance date). Fees are applied to each ticket and will be debited as an ADM.

collapsedshowNewly appointed or non-ticketing agents

If you are a newly IATA appointed agent or don't have authority to issue British Airways tickets, you must make sales through an authorised ticketing agent. The agency relationship between British Airways will (to the full extent possible) be based on standard industry procedures set out in the IATA Travel Agents Handbook, including Resolution 824.

If you're a UK agent and have an ATOL number for Inclusive Tours, you may be be eligible to make bookings through LIME. Visit www.lime-management.com for more information.

collapsedshowApply for ticketing authority

Ticketing authority gives you access to our flight inventory and issue tickets on our behalf.

To be eligible for ticketing authority, you must:

a) be an IATA accredited travel agent appointed to act as British Airways' agent for the sale of air passenger transportation for a period of more than 12 months; and

b) have generated more than £50,000 of Gross Ticketed Revenue on British Airways (125) tickets for BA Mainline flights and  Franchisee flights during any 12 month period ending in a Review Date.

You can request authority to issue British Airways tickets by sending us evidence of the above requirements and have compliance with (b) in the form of bookings fulfilled through authorised travel agents (including ticket numbers)

Apply for ticketing authority on British Airways

UK based agents with an ATOL number for Inclusive Tours, may be be eligible to make bookings through LIME. Visit www.lime-management.com for more information.

collapsedshowWithdrawal of ticketing authority

Every quarter, we will review Gross Ticketed Revenue on BA (125) tickets for British Airways Mainline and Franchisee flights for the last 12 months.

If you do not meet the minimum requirement of Gross Ticketed Revenue of more than £50,000, we will serve a formal notice withdrawing your authority to issue British Airways tickets and access to our inventory.

This will be withdrawn at the end of the following month after the notice was served. Our ticketing reviews take place on 31 March, 30 June, 30 September and 31 December.

If your access has been withdrawn and you subsequently achieve the minimum requirement, you can apply for ticketing authority in writing as detailed above.


In certain circumstances, a travel agency can have their ability to view our inventory and issue British Airways tickets withdrawn:

Agency Revoked - where a travel agency has their right to view British Airways inventory and issue 125 tickets revoked by British Airways. An example of when this could occur is in the event of the agency misusing BA 125 ticket stock.

Agency in Default - where a travel agency defaults on their BSP payment agreement and their access to British Airways 125 ticket stock is suspended or removed.

Agency Revoked/Default Servicing – where an agency is no longer able to provide servicing (ancillaries, re-booking, re-issues & refunds) for the passenger we ask that the passenger contacts British Airways reservations directly. Contact us.

collapsedshowOnline Selling and Redistribution Notification

If you wish to sell and/or redistribute British Airways / Iberia airline products online and/or offline, you must comply with the Terms and Conditions set out in the IATA Travel Agency Addendum above and notify British Airways of your intent. This can be done by downloading the notification form below and returning the form to distribution.integrity@ba.com

BA/IB Online Selling and Redistribution Notification form