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Medical clearance & travelling with casts

If a customer has a medical condition or injury, we need to know about it so we can offer specific guidance or assistance if required.

You can find information about various health conditions, including travelling whilst pregnant and how to get medical clearance on ba.com

There are a number of medical conditions and illnesses that require medical clearance from our Passenger Medical Clearance Unit (PMCU).

You can download the medical information form on ba.com that should be completed and sent back to us or you can contact the team for any further queries:

Passenger Medical Clearance Unit contact details
Telephone	+44 (0)20 8738 5444
Fax	+44 (0)20 8738 9644
Email	pmcu.pmcu@ba.com

Plaster casts

If a customer has their leg in a plaster that prevents them from sitting normally in a seat, they must purchase an extra seat. It is not possible for them to sit with their injured leg in the aisle.

Cabin	Restriction
Euro Traveller	Possible to travel with half leg casts (below knee) For full leg casts, customers must purchase an extra seat to elevate their leg after takeoff
Club Europe	Possible to travel with half leg casts only (below knee)
World Traveller	Possible to travel with half leg casts (below knee) For full leg casts, customers must purchase an extra seat to elevate their leg after takeoff
World Traveller Plus	Possible to travel with half leg casts only (below knee)
Club World	Possible to travel with both full and half leg casts
First	Possible to travel with both full and half leg casts

Seating

Customers with a fused/immobilised leg are entitled to a bulkhead seat or a seat with sufficient legroom.

The following medical conditions do not require specific seating as described by Government Affairs, Equality & Diversity and British Airways Health Services:

Allergies	DVT, thrombosis or blood clot	Full leg casts*	Injured/bad back, toe, ankle or any other body part
Arthritis	Elderly / frail or slow walker	Half leg casts	Pregnant
Diabetes	Fear of flying, nervous, scared	Heart pacemaker /heart condition	Tall passengers

*Customers are able to keep their leg elevated when travelling in First or Club World, otherwise they may need to purchase an extra seat to do that. It is not possible to sit with their injured leg in the aisle.