showCancelled flights - BA or IB
For cancelled British Airways or Iberia flights, any of the following rebooking or refund options are available:
| Option 1 - Rebook BA/IB | Rebook onto any BA or IB operated service |
| Routing | Same point of origin and destination |
| Period | Within 3 days before or up to 14 days after the original departure date (ticket validity may be extended) |
| Allowance | Rebook into the same class as original or if not available, the lowest class available in the same cabin |
| Important information | May include a change of airports in the same city as original IB flights - only use U, P, G or X class if booked originally in these classes Includes connecting services on BA/IB if issued on the same ticket Includes BA Franchisee/subsidiary services, as well as IB flights operated by Air Nostrum and Iberia Express |
| Option 2 - Rebook BA/IB | Rebook onto any BA or IB operated service |
| Routing | Same point of origin and destination |
| Period | More than 3 days before or more than 14 days after the original departure date (must be booked within ticket validity) |
| Allowance | Rebook into the same class as original |
| Important information | May include a change of airports in the same point of origin/destination Includes connecting services on BA/IB if issued on the same ticket Includes BA Franchisee/subsidiary services |
| Option 3 - Rebook AJB/SJB Joint Business | Disrupted Atlantic Joint Business routing: rebook AA or AY operated services Disrupted Siberian Joint Business routing: rebook JL or AY operated services |
| Routing | Same point of origin and destination via a Joint Business routing |
| Period | Within 3 days before or up to 14 days after the original departure date (ticket validity may be extended) |
| Allowance | Rebook into the same class as original or if not available the lowest class available in the same cabin |
| Important information | May include a change of airports in the same city Includes any connecting services that are Joint Business 'Back and Beyonds' if issued on the same ticket Check class mapping if re-booking onto an alternative JB carrier |
| Option 4 - Rebook AJB/SJB Joint Business | Disrupted Atlantic Joint Business routing: rebook AA or AY operated services Disrupted Siberian Joint Business routing: rebook JL or AY operated services |
| Routing | Same point of origin and destination via a Joint Business routing |
| Period | More than 3 days before or more than 14 days after the original departure date (must be booked within ticket validity) |
| Allowance | Rebook into the same class as original |
| Important information | May include a change of airports in the same city Includes any connecting services that are Joint Business 'Back and Beyonds' if issued on the same ticket Check class mapping if re-booking onto an alternative JB carrier |
| Option 5 - Rebook BA/QR Joint Business (excludes IB) | Disrupted BA/QR Joint Business routing: rebook onto QR Joint Business services |
| Routing | Same point of origin and destination via a Joint Business routing |
| Period | Within 3 days before or up to 3 days after the original departure date |
| Allowance | Rebook into the same class as original or if not avaible, the lowest class available in the same cabin Exception: Only on the LHR-DOH-LHR route, Customers originally booked in Z class can only be rebooked onto QR's services in the lowest available class in Business cabin (J, C, D, I, R, U booking classes). Use cabin downgrade policy for refunding redemption ticket |
| Important information | May include a change of airports in the same city Includes any connecting services that are Joint Business 'Back and Beyonds' if issued on the same ticket If booking QR prime flight, must insert OC QR INVOL AGMNT BA |
| Option 6 - Rebook BA/QR Joint Business (excludes IB) | Disrupted BA/QR Joint Business routing: rebook onto QR Joint Business services |
| Routing | Same point of origin and destination via a Joint Business routing |
| Period | More than 3 days before or more than 3 days after the original departure date (must be booked within ticket validity) |
| Allowance | Rebook into the same class as original Exception: Only on the LHR-DOH-LHR route, Customers originally booked in Z class can only be rebooked onto QR's services in the lowest available class in Business cabin (J, C, D, I, R, U booking classes). Use cabin downgrade policy for refunding redemption ticket |
| Important information | May include a change of airports in the same city Includes any connecting services that are Joint Business 'Back and Beyonds' if issued on the same ticket If booking QR prime flight, must insert OC QR INVOL AGMNT BA |
| Option 7 - change of gateway | BA - any route IB, AA, AY, JL - Joint Business operated route |
| Routing | Reroute to an alternative gateway within 300 miles radius of the original point of origin or destination |
| Period | Within 3 days before or up to 14 days after the original departure date (ticket validity may be extended) |
| Allowance | Rebook into the same class as original or if not available the lowest class available in the same cabin |
| Important information | Includes any connecting services that are BA or Joint Business 'Back and Beyonds' if included on the same ticket Check class mapping if re-booking onto an alternative JB carrier IB flights - Only use U, P, G or X class if booked originally in these classes Must advise customer that travel to/from original points are at their expense, including consequential costs, e.g. car hire, hotel, etc. Add remark into the booking stating that customer has been advised of the above Involuntary reissue is made with no re-pricing to the ticket If customer insists that the new journey is requoted and this results in a higher fare, including taxes, fees and charges, the customer will need to pay any additional amount. Includes BA Franchisee/subsidiary services |
| Option 8 - Rebook oneworld | *You must contact Trade Support for this option* Rebook onto any oneworld prime flight Available when a oneworld flight has been cancelled within the past 24 hours |
| Routing | Must be same point of origin and destination via a oneworld routing |
| Period | Within 24 hours of original cancelled flight |
| Allowance | Rebook into the same class as original or if not available, the lowest class available in the same cabin (must be booked within ticket validity) |
| Important information | You must contact Trade Support for this option Applicable for BA-125 tickets only May include a change of airports in the same city |
| Option 9 - Full or Part Refund |
| BA-125 tickets only |
| Must refund back to the original form of payment |
| Trade bookings can only be refunded by the original issuing agent not by British Airways |
| For Trade bookings, you should cancel any unwanted space and advise the customer to request refund through you |
| If the booking has been held for a fee but has not been paid for then the only option will be a refund of the hold fees |
| Option 10 - Rebook any other carrier | Rebook any other carrier prime flight |
| Routing | Must be same point of origin and destination via any country |
| Period | The new flight must take place within 24hrs of the original cancelled flight |
| Allowance | Rebook into the lowest class available in same cabin If same cabin not available may rebook into a lower cabin and ticket will need to be recalculated for any refund post-travel |
| Important information | Applicable for any carriers ticket issued for a BA flight that is cancelled within 24 hours of scheduled departure time Only available for rebook through BA Contact Centres For Trade bookings you ay use BA Trade Support line for assistance BA must have an interline ticketing agreement with the other carrier Only rebook onto the Prime flight code, do not use codeshare Must add OS**INVOL REROUTE IATA 735D ( ** = the two letter code of the carrier) May include a change of airports in the same city If connecting flights are on the same ticket, rebook using BA,JB or OC Prime up to the same point of origin and destination |
showCancelled flights - Joint Business AA, AY, JL or CZ
For cancelled American Airlines, Finnair, Japan Airlines and China Southern Airlines Joint Business flights, any of the following rebooking or refund options are available:
| Option 1 - Rebook Joint Business | Atlantic Joint Business routing: rebook BA, IB, AA or AY operated services Siberian Joint Business routing: rebook BA, IB, JL or AY operated services CZ Joint Business routing: rebook BA or CZ operated services |
| Routing | Same point of origin and destination via a Joint Business routing |
| Period | Within 3 days before or up to 14 days after the original departure date (ticket validity may be extended) |
| Allowance | Rebook into the same class as original or if not, available the lowest class available in the same cabin |
| Important information | May include a change of airports in the same city Includes BA*EC services Includes any connecting services that are Joint Business 'Back and 'Beyonds' if issued on the same ticket Check class mapping if re-booking onto an alternative JB carrier IB flights - only use U, P, G or X class if booked originally in these classes |
| Option 2 - Rebook Joint Business | Atlantic Joint Business routing: rebook BA, IB, AA or AY operated services Siberian Joint Business routing: rebook BA, IB, JL or AY operated services CZ Joint Business routing: rebook BA or CZ operated services |
| Routing | Same point of origin and destination via a Joint Business routing |
| Period | More than 3 days before or more than 14 days after the original departure date (must be booked within ticket validity) |
| Allowance | Rebook into the same class as original |
| Important information | May include a change of airports in the same city Includes BA*EC services Includes any connecting services that are Joint Business 'Back and 'Beyonds' if issued on the same ticket Check class mapping if re-booking onto an alternative JB carrier |
| Option 3 - change of gateway | Rebook onto BA - any route IB, AA, AY, JL - Joint Business operated route BA/CZ - Joint Business operated route |
| Routing | Reroute to an alternative gateway within 300 miles radius of the original point of origin or destination |
| Period | Within 3 days before or up to 14 days after the original departure date (ticket validity may be extended) |
| Allowance | Rebook into the same class as original or if not available, the lowest class available in the same cabin |
| Important information | Includes any connecting services that are BA or Joint Business 'Back and 'Beyonds' if issued on the same ticket Check class mapping if re-booking onto an alternative JB carrier IB flights - only use U, P, G or X class if booked originally in these classes Must advise customer that travel to/from original points are at their expense, including consequential costs, e.g. car hire, hotel, etc. Add remark into the booking stating that customer has been advised of the above Involuntary reissue is made with no re-pricing to the ticket If customer insists that the new journey is requoted and this results in a higher fare, including taxes, fees and charges, the customer will need to pay any additional amount. Includes BA Franchisee/subsidiary services |
| Option 4 - Rebook oneworld | *You must contact Trade Support for this option* Rebook onto any oneworld prime flight Available when a oneworld flight has been cancelled within the past 24 hours |
| Routing | Must be same point of origin and destination via a oneworld routing |
| Period | Within 24 hours of original cancelled flight (flight must be booked within ticket validity) |
| Allowance | Rebook into the same class as original or if not available the lowest class available in the same cabin |
| Important information | You must contact Trade Support for this option Applicable for BA-125 tickets only May include a change of airports in the same city, If connecting flights are on the same ticket, rebook using oneworld services up to the same point of origin and destination
IB flights - Only use U, P, G or X class if booked originally in these classes
May include a change of airports in the same city |
| Option 5 - Full or Part Refund |
| BA-125 tickets only |
| Must refund back to the original form of payment |
| Trade bookings can only be refunded by the original issuing agent not by British Airways |
| For Trade bookings, you should cancel any unwanted space and advise the customer to request refund through you |
| If the booking has been held for a fee but has not been paid for then the only option will be a refund of the hold fees |
showCancelled flights - Joint Business QR
For cancelled Qatar / BA*QR Joint Business flights, any of the following rebooking or refund options are available:
| Option 1 - Rebook Joint Business | Rebook onto QR or BA Joint Business operated services |
| Routing | Same point of origin and destination via a Joint Business routing (see below for definition) |
| Period | Within 3 days before or up to 3 days after the original departure date |
| Allowance | Rebook into the same class as original or if not available the lowest class available in the same cabin Exception: Only on the LHR-DOH-LHR route, Customers originally booked in Z class can only be rebooked onto QR's services in the lowest available class in Business cabin (J, C, D, I, R, U booking classes). Use cabin downgrade policy for refunding redemption ticket |
| Important information | If originally a BA*QR, also rebook using the BA*QR flight code if still available on the same route. If not available rebook into QR Prime If booking QR prime flight, must insert OS QR INVOL AGMNT BA For cancelled BA*QR codeshare flights, also see BA*Codeshare for additional rebooking flexibility on BA flights May include a change of airports in the same city Includes any connecting services that are Joint Business 'Back and 'Beyonds' if issued on the same ticket (see destinations below) |
| Option 2 - Rebook Joint Business | Rebook onto QR or BA Joint Business operated services |
| Routing | Same point of origin and destination via a Joint Business routing (see below for definition) |
| Period | More than 3 days before or more than 3 days after the original departure date (must be booked within ticket validity) |
| Allowance | Rebook into the same class as original Exception: Only on the LHR-DOH-LHR route, Customers originally booked in Z class can only be rebooked onto QR's services in the lowest available class in Business cabin (J, C, D, I, R, U booking classes). Use cabin downgrade policy for refunding redemption ticket |
| Important information | If originally a BA*QR, also rebook using the BA*QR flight code if still available on the same route. If not available rebook into QR Prime If booking QR prime flight, must insert OS QR INVOL AGMNT BA For cancelled BA*QR codeshare flights, also see BA*Codeshare for additional rebooking flexibility on BA flights May include a change of airports in the same city Includes any connecting services that are Joint Business 'Back and 'Beyonds' if issued on the same ticket (see destinations below) |
| Option 3 - Full or Part Refund |
| BA-125 tickets only |
| Must refund back to the original form of payment |
| Trade bookings can only be refunded by the original issuing agent not by British Airways |
| For Trade bookings, you should cancel any unwanted space and advise the customer to request refund through you |
| If the booking has been held for a fee but has not been paid for then the only option will be a refund of the hold fees |
| Option 4 - Rebook oneworld | *You must contact Trade Support for this option* Rebook onto any oneworld prime flight Available when a oneworld flight has been cancelled within the past 24 hours |
| Routing | Must be same point of origin and destination via a oneworld routing |
| Period | Within 24 hours of original cancelled flight (must be booked within ticket validity) |
| Allowance | Rebook into the same class as original or if not available the lowest class available in the same cabin |
| Important information | You must contact Trade Support for this option Applicable for BA-125 tickets only May include a change of airports in the same city |
BA/QR Joint Business is defined as a booking between the UK and DOH (Doha) on BA or QR operated services, with any of the following 'back and beyonds' issued on the same ticket:
Bangladesh - DAC (Dhaka)
Cambodia - PNH (Phnom Penh)
Djibouti - JIB (Djibouti)
Egypt - HBE (Alexandria) / LXR (Luxor)
Eritrea - ASM (Asmara)
Ethiopia - ADD (Addis Ababa)
India - AMD (Ahmedabad) / ATQ (Amritsar) / COK (Kochi) / CCU (Calcutta) / TRV (Trivandrum) / CCJ (Kozhikode) / NAG (Nagpur)
Indonesia - DPS (Denpasar)
Iraq - EBL (Erbil) / BGW (Baghdad) / ISU (Sulaymaniyah) / BSR (Basra) / NJF (Al Najaf)
Myanmar - RGN (Rangoon)
Nepal - KTM (Kathmandu)
Oman - SLL (Salalah)
Pakistan - ISB (Islamabad) / LHE (Lahore) / KHI (Karachi) / PEW (Peshawar) / SKT (Sialkot) / MUX (Multan) / LYP (Faisalabad)
Phillippines - CRK (Clark International)
Rwanda - KGL (Kigali)
Saudi Arabia - MED (Madinah) / ELQ (Gassim) / TIF (Taif) / AHB (Abha)
Seychelles - SEZ (Mahe, Seychelles)
Sri Lanka - CMB (Colombo)
Sudan - KRT (Khartoum)
Tanzania - DAR (Dar es Salaam) / JRO (Kilimanjaro) / ZNZ (Zanzibar)
Thailand - KBV (Krabi) / CNX (Chiang Mai)
Uganda - EBB (Entebbe)
UAE - SHJ (Sharjah) / RKT (Ras Al Khaimah)
Vietnam - SGN (Saigon)
showCancelled flights - Codeshare BA*EI
showCancelled flights - Codeshare BA*LM
showCancelled flights - Codeshare BA*VY
showFlight cancellations - BA*Codeshare
showFlight cancellations - Prime other carrier
For cancelled Prime other carrier flights, any of the following rebooking or refund options are available: (except IB any route, plus AA, AY and JL Joint Business)
| Option 1 - Rebook Prime flight codes | Prime - rebook onto the same carrier's code as original |
| Routing | Same routing (or routing allowed in the fare rules) |
| Period | Closest date possible to the original (must be booked within ticket validity) |
| Allowance | Rebook into the same class as original (or booking class allowed in the fare rules) |
| Important information | Alternatively check with the disrupting carrier as they may have rebooking guidelines available for their customers that you can follow Must add OS**INVOL REROUTE BA (** = two letter code of the carrier) Includes Prime other carrier connecting services that are issued on the same ticket |
| Option 2 - Full or Part Refund |
| BA-125 tickets only |
| Must refund back to the original form of payment |
| Trade bookings can only be refunded by the original issuing agent not by British Airways |
| For Trade bookings, you should cancel any unwanted space and advise the customer to request refund through you |
| If the booking has been held for a fee but has not been paid for then the only option will be a refund of the hold fees |
| Option 3 - Rebook oneworld | *You must contact Trade Support for this option* Rebook onto any oneworld prime flight Available when a oneworld flight has been cancelled within the past 24 hours |
| Routing | Must be same point of origin and destination via a oneworld routing |
| Period | Within 24 hours of original cancelled flight (must be booked within ticket validity) |
| Allowance | Rebook into the same class as original or if not available the lowest class available in the same cabin |
| Important information | You must contact Trade Support for this option Applicable for BA-125 tickets only May include a change of airports in the same city |
showDelayed shorthaul flights - more than 2 hours
For delayed British Airways shorthaul flights of 2 hours or more, any of the following rebooking or refund options are available:
| Option 1 - Rebook BA | Rebook onto any BA operated service |
| Routing | Same point of origin and destination |
| Period | Within 3 days after the original departure date (ticket validity may be extended) |
| Allowance | Rebook into the same class as original or if not available, the lowest class available in the same cabin |
| Important information |
May include a change of airports in the same city as original |
| Option 2 - Rebook BA | Rebook onto any BA operated service |
| Routing | Same point of origin and destination |
| Period | More than 3 days before after the original departure date (must be booked within ticket validity) |
| Allowance | Rebook into the same class as original |
| Important information | May include a change of airports in the same city as original Includes OpenSkies, BA CityFlyer and BA Franchisee operated services Includes connecting services on BA if issued on the same ticket For shorthaul day return trips on the same ticket may also rebook the return leg Transfer point must remain the same unless alternative routing allowed in the fare rules |
| Option 3 - Full or Part Refund |
| Must refund back to the original form of payment |
| Trade bookings can only be refunded by the original issuing agent not by British Airways |
| For Trade bookings, you should cancel any unwanted space and advise the customer to request refund through you |
showDelayed longhaul flights - more than 5 hours
For British Airways longhaul flights delayed for 5 hours or more, any of the following rebooking or refund options are available:
| Option 1 - Rebook BA | Rebook onto BA operated services |
| Routing | Same point of origin and destination |
| Period | Within 3 days after the original departure date (ticket validity may be extended) |
| Allowance | Rebook into the same class as original or if not available the lowest class available in the same cabin |
| Important information | May include a change of airports in the same city as original Includes OpenSkies, BA CityFlyer and BA Franchisee operated services Includes any connecting services on BA if issued on the same ticket Transfer point must remain the same unless alternative routing allowed in the fare rules If required ticket validity may be extended |
| Option 2 - Rebook BA | Rebook onto BA operated services |
| Routing | Same point of origin and destination |
| Period | More than 3 days after the original departure date (must be booked within ticket validity) |
| Allowance | Rebook into the same class as original |
| Important information | May include a change of airports in the same city as original Includes OpenSkies, BA CityFlyer and BA Franchisee operated services Includes any connecting services on BA if issued on the same ticket For shorthaul day return trips on the same ticket, the return leg may also be rebooked Transfer point must remain the same unless alternative routing allowed in the fare rules Must be booked within the ticket validity |
| Option 3 - Full or Part Refund |
| Must refund back to the original form of payment |
| Trade bookings can only be refunded by the original issuing agent not by British Airways |
| For Trade bookings, you should cancel any unwanted space and advise the customer to request refund through you |
showSchedule changes - BA
For schedule changes on British Airways operated flights, any of the following rebooking or refund options are available:
| Option 1 - Rebook BA | Rebook onto any BA operated service |
| Routing | Same point of origin and destination |
| Period | Within 2 days before or up to 2 days after the original departure date |
| Allowance | Rebook into the same class as original or if not available, the lowest class available in the same cabin |
| Important information |
May include a change of airports in the same city as original |
| Option 2 - Rebook Joint Business | Atlantic Joint Business routing, rebook AA, IB or AY Siberian Joint Business routing, rebook JL, IB or AY BA/QR Joint Business routing, rebook QR |
| Routing | Same point of origin and destination via a Joint Business routing |
| Period | Within 2 days before or up to 2 days after the original departure date |
| Allowance | Rebook into the same class as original If total delay is more than 240 minutes, lowest class available in the same cabin can be used |
| Important information | If originally BA*JB codeshare, rebook using the BA*JB flight code if still available on the same route Includes OpenSkies May include a change of airports in the same city Includes connecting services that are Joint Business 'Back and Beyonds' if issued on the same ticket Transfer point must remain the same unless alternative routing allowed in the fare rules |
| Option 3 - Full or Part Refund (available when schedule change is more than 240 minutes from the original departure time) |
| If connecting flights are on the same ticket, then 240 minutes is the schedule change from point of origin to the point of destination, including the time to transfer |
| Must refund back to the original form of payment |
| Trade bookings can only be refunded by the original issuing agent not by British Airways |
| For Trade bookings, you should cancel any unwanted space and advise the customer to request refund through you |
| If the booking has been held for a fee but has not been paid for then the customer either accepts the new flight time or can claim a refund of the hold fees |
showSchedule changes - Atlantic Joint Business / Siberian Joint Business
For schedule changes on Iberia, American Airlines, Finnair and Japan Airlines Joint Business operated flights, any of the following rebooking or refund options are available:
| Option 1 - Rebook Joint Business | Atlantic Joint Business routing, rebook BA, AA, IB or AY Siberian Joint Business routing, rebook BA, JL, IB or AY |
| Routing | Same point of origin and destination via a Joint Business routing |
| Period | Within 2 days before or up to 2 days after the original departure date |
| Allowance | Rebook into the same class as original If total delay is more than 240 minutes, the lowest class available in the same cabin may be used |
| Important information | If originally a BA*JB codeshare, also rebook using the BA*JB flight code if still available on the same route Includes OpenSkies May include a change of airports in the same city Includes any connecting services that are Joint Business 'Back and Beyonds' if issued on the same ticket Transfer point must remain the same unless alternative routing allowed in the fare rules |
| Option 2 - Full or Part Refund (available when schedule change is more than 240 minutes from the original departure time) |
| If connecting flights are on the same ticket then 240 mins is the schedule change from point of origin to the point of destination, including the time to transfer |
| Must refund back to the original form of payment |
| Trade bookings can only be refunded by the original issuing agent not by British Airways |
| For Trade bookings, you should cancel any unwanted space and advise the customer to request refund through you |
| If the booking has been held for a fee but has not been paid for, the customer can either accept the new flight time or claim a refund of the hold fees |
showSchedule changes - Joint Business QR
For schedule changes on Qatar Airways/British Airways Joint Business flights, any of the following rebooking or refund options are available:
| Option 1 - Rebook QR/BA Joint Business | QR or BA Joint Business operated services |
| Routing | Same point of origin and destination via a Joint Business routing (see routing below) |
| Period | Within 2 days before or up to 2 days after the original departure date |
| Allowance | Rebook into the same class as original or if not available the lowest class available in the same cabin Exception: Only on the LHR-DOH-LHR route, Customers originally booked in Z class can only be rebooked onto QR's services in the lowest available class in Business cabin (J, C, D, I, R, U booking classes). Use cabin downgrade policy for refunding redemption ticket |
| Important information | If originally a BA*QR codeshare, also rebook using the BA*QR flight code if still available on the same route. If not available, rebook onto QR prime Includes any connecting services that are Joint Business 'Back and Beyonds' if issued on the same ticket (see destinations below) Transfer point must remain the same unless alternative routing allowed in the fare rules |
| Option 2 - Full or Part Refund (available when schedule change is more than 240 minutes fro the original departure time) |
| If connecting flights are on the same ticket then 240 mins is the schedule change from point of origin to the point of destination, including the time to transfer |
| Must refund back to the original form of payment |
| Trade bookings can only be refunded by the original issuing agent not by British Airways |
| For Trade bookings, you should cancel any unwanted space and advise the customer to request refund through you |
| If the booking has been held for a fee but has not been paid for, the customer can either accept the new flight time or claim a refund of the hold fees |
BA/QR Joint Business is defined as a booking between the UK and DOH (Doha) on BA or QR operated services, with any of the following 'back and beyonds' issued on the same ticket:
Bangladesh - DAC (Dhaka)
Cambodia - PNH (Phnom Penh)
Djibouti - JIB (Djibouti)
Egypt - HBE (Alexandria) / LXR (Luxor)
Eritrea - ASM (Asmara)
Ethiopia - ADD (Addis Ababa)
India - AMD (Ahmedabad) / ATQ (Amritsar) / COK (Kochi) / CCU (Calcutta) / TRV (Trivandrum) / CCJ (Kozhikode) / NAG (Nagpur)
Indonesia - DPS (Denpasar)
Iraq - EBL (Erbil) / BGW (Baghdad) / ISU (Sulaymaniyah) / BSR (Basra) / NJF (Al Najaf)
Myanmar - RGN (Rangoon)
Nepal - KTM (Kathmandu)
Oman - SLL (Salalah)
Pakistan - ISB (Islamabad) / LHE (Lahore) / KHI (Karachi) / PEW (Peshawar) / SKT (Sialkot) / MUX (Multan) / LYP (Faisalabad)
Phillippines - CRK (Clark International)
Rwanda - KGL (Kigali)
Saudi Arabia - MED (Madinah) / ELQ (Gassim) / TIF (Taif) / AHB (Abha)
Seychelles - SEZ (Mahe, Seychelles)
Sri Lanka - CMB (Colombo)
Sudan - KRT (Khartoum)
Tanzania - DAR (Dar es Salaam) / JRO (Kilimanjaro) / ZNZ (Zanzibar)
Thailand - KBV (Krabi) / CNX (Chiang Mai)
Uganda - EBB (Entebbe)
UAE - SHJ (Sharjah) / RKT (Ras Al Khaimah)
Vietnam - SGN (Saigon)
showSchedule changes - BA*Codeshare
showSchedule changes - Prime other carrier, non Joint Business
For schedule changes on Prime other carrier non Joint Business operated flights, any of the following rebooking or refund options are available:
| Option 1 - Rebook onto Prime flight codes | Rebook onto SAME carrier's code |
| Routing | Same routing (or routing allowed in fare rules) |
| Period | Closest date possible to the original |
| Allowance | Rebook into the same class as original (or booking class allowed in the fare rules) |
| Important information | Must add OS**INVOL REROUTE BA (** = the two letter code of the carrier) Includes Prime other carrier connecting services that are issued on the same ticket Transfer point must remain the same unless alternative routing allowed in the fare rules May rebook onto a BA operated service if allowed in the Routing in the fare rules |
| Option 2 - Full or Part Refund (available when schedule change is more than 240 minutes from the original departure time) |
| If connecting flights are on the same ticket, then 240 mins is the schedule change from point of origin to the point of destination, including the time to transfer |
| Must refund back to the original form of payment |
| Trade bookings can only be refunded by the original issuing agent not by British Airways |
| For Trade bookings, you should cancel any unwanted space and advise the customer to request refund through you |
| If the booking has been held for a fee but has not been paid for, the customer can either accept the new flight time or claim a refund of the hold fees |
showCabin closures - BA
Option 1 - Rebook BA - Same Flight
| Rebook onto | Same BA flight and date as original |
| Allowance | Rebook into the lowest class available in the next cabin down |
| Important information |
Applicable for BA-125 tickets only Includes BA Franchisee/subsidiary services For Avios/Voluntary Upgrade refunds, this will depend on the ticket type purchased as follows:- Avios - dependent on the Avios proposition purchased, recalculate the itinerary based on the downgraded cabin and refund any difference. Voluntary Upgrades (POU, UuA, UuAT or normal commercial fare rules) - Refund the upgrade, revert ticket to the conditions and value of their original purchased ticket. For standard commercial fares, please reissue the ticket using ATU and advise the customer to claim a refund post-travel by contacting YouFirst, for information the following refund values will be used when the refund request is received:- 30% of fare paid for downgraded sectors of 1500kms or less 50% of fare paid for downgraded sectors of 1500-3500kms 75% of fare paid for downgraded sectors of more than 3500kms Children/Infants are reimbursed as per above percentages on actual fare paid
Please also note that if reissuing using ATU and not re-calculating fare until post-travel then the original baggage allowance will carry forward onto the new ticket, therefore on downgrades to BA or JB partners this baggage allowance will continue to be honoured. |
Option 2 - Rebook BA - Alternative BA Flight (INSIDE +/-14 days)
| Rebook onto | Any BA operated service |
| Period | Inside -14/+14 days of original flight (must be booked within ticket validity) |
| Origin/Destination/Stopover Changes | Yes - rebook to alternative BA gateway within 300 miles radius of the original point of origin or destination i.e. LHR-SIN to LHR-KUL. |
| Rebooking Allowance | Rebook into the same class as original or lowest available class in the same cabin as original |
| Important information |
Applicable for BA-125 tickets only Includes BA Franchisee/subsidiary services All updated involuntary sectors must be operated by BA with no additional stopovers except for the purpose of a continuous connection. If alternative gateway booked, must advise customer that travel to/from original points are at their expense, including consequential costs, e.g. car hire, hotel, etc. |
Option 3 - Rebook AJB Routing (INSIDE +/- 14 days)
| Rebook onto | If AJB routing rebook onto AA/BA operated services |
| Period | Inside -14/+14 days of original flight (must be booked within ticket validity) |
| Origin/Destination/Stopover Changes | Yes - reroute to original origin and destination via alternative AJB routing without exceeding MPM of original fare. |
| Rebooking Allowance | Rebook into the same class as original or lowest available class in the same cabin as original |
| Important information |
Applicable for BA-125 tickets only originally booked on AJB routing Includes BA Franchisee/subsidiary services New AJB routing must not exceed Maximum Permitted Mileage (MPM) of original fare. If chosen routing does exceed MPM, itinerary must be repriced with fare difference charged to customer. No new additional stopovers permitted in journey except for a continuous connection i.e. over AA hub. New AJB routing should be as close as possible to original routing utilising BA on transatlantic sectors where possible |
Option 4 - Rebook BA - alternative flight (OUTSIDE +/-14 days)
| Rebook onto | Any BA operated service |
| Routing | Same point of origin and destination |
| Period | Outside -14/+14 days of original flight (must be booked within ticket validity) |
| Origin/Destination/Stopover Changes |
No, only may include change of airports in same city as original ie. JFK to EWR |
| Rebooking Allowance | Rebook into the same class as original |
| Important Information |
Applicable for BA-125 tickets only Includes BA Franchisee/subsidiary services |
Option 5 - Full or Part Refund
|
For BA-125 tickets only Only for a First Class booking which has been automatically downgraded due to an aircraft change. This is not available for any other cabin closures. If the original flight is cancelled, and original booked cabin is not available either because there is no availability or that cabin is not operated on a route, please see Standard Customer Guidelines -> Flight Cancellations. Must refund back to the original form of payment Trade bookings can only be refunded by the original issuing agent. |
showLeased aircraft - BA
For customers originally ticketed on British Airways operated flights that have an aircraft change resulting in the the flight being operated by a lease aircraft from another carrier, the following rebooking options are available:
| Option - Rebook onto BA alternative flight | Rebook onto any BA operated service |
| Routing | Same point of origin and destination |
| Period | Closest available either before or after original flight departure |
| Allowance | Rebook into the same class as original or lowest available in the same cabin |
| Important information | Applicable for BA-125 tickets only Includes BA Franchisee/subsidiary services |
Refunds are not allowed unless allowed in the fare rules of the original ticket.
