We appreciate you taking the time to help us.
Some customers are eligible for free seating from the time of booking. Others can pay for seats of their choice in advance or select their seats from 24 hours before their flight departs.
Customers with a corporate travel deal are eligible for free seating when their corporate bacci number and the DTID keyword are entered into the PNR at the time of booking.
The GDS entries must be in the correct formats with the correct corporate bacci number specific to the corporate:
|GDS||Example of GDS entry|
|Amadeus||SK DTID BA-corporate bacci number|
|Galileo||SI.BA*DTID.corporate bacci number [note dot after DTID]|
|Sabre/Worldspan||3OSI BA DTID.corporate bacci number [note space after 3OSI & dot after DTID]|
Customers with a corporate deal booking travelling on Basic fares, can choose their seat for a fee or will be allocated a seat 24 hours before departure.
Flights marketed by American Airlines or Iberia and operated by British Airways
|All GDS users||1. Make booking
2. Call Trade Support to request seat, providing BACCI code
Customers that have bookings in J, C, W or Y class, can select and change their seats for free. You can view the seat map in your GDS or customers can use Manage My Booking on ba.com.
Exit row seats will incur an additional charge and must be purchased by contacting us directly.
Customers travelling in First are eligible for free seating from the time of booking. You can view the seat map in your GDS or customers can use Manage My Booking on ba.com.
Once an Executive Club number (or oneworld frequent flyer number) is added to a booking for Premier cardholders, Executive Club Gold and Silver Members (or oneworld equivalents), you will be able to view the seat map in your GDS or customers can use Manage My Booking on ba.com to select seats for free, including customers travelling on Basic fares. Seats can be selected for themselves and whoever is travelling with them on the same PNR, but the booking must be TCP linked for any companions.
Premier cardholders and Gold Members (and oneworld equivalents) travelling with someone booked on another PNR, can request to be TCP linked, so everyone is seated together. Please find further details under "TCP linking requests" below.
Executive Club Silver Members will incur an additional charge for exit row seats which can be purchased using Manage My Booking on ba.com
Customers travelling with infants (if travelling without their own seat) have access to the carrycot positions and any other suitable seats. Ensure you add relevant IATA codes (eg SR INFT) and passenger type codes (eg INF) to the booking:
|Keyword||Passenger description||Seat allocation|
|INF||Booking contains an infant (under 2 years)||
Parent/guardian can choose own seat for infant
If you use an interactive GDS, you can book the cot directly from the seat map in your GDS or customers can use Manage My Booking on ba.com. If you use a non-interactive GDS, please request a bassinet in the PNR. If seats have not been selected 5 days prior to the flight, seats will be allocated on their behalf.
Customers travelling with an infant and also with someone booked on another PNR, can request to be TCP linked, so everyone is seated together. Please find further details under "TCP linking requests" below.
Customers can reserve their seat free of charge if they have a specific seating requirement because of their disability.
Only customers with a fused/immobilised leg are entitled to a bulkhead seat or a seat with sufficient legroom.
Our Bronze Executive Club Members (and oneworld equivalent of Ruby tier) are eligible for free seating from 7 days before departure, including customers travelling on Basic fares. You can view the seat map in your GDS or customers can use Manage My Booking on ba.com.
Exit row seats will incur an additional charge and can be purchased from the time of booking, up to 24 hours before departure using Manage My Booking on ba.com.
To enable us to allocate seats to relevant customers, please ensure you add correct keywords into the PNR.
We will allocate seats for customers travelling with young children a few days before departure. Ensure you add relevant IATA code (eg SR CHLD) and passenger type codes (eg CHD) into the booking at least 7 days prior to departure so we can seat families together.
If you're unable to add this at least 7 days prior to departure (eg late bookings), customers should be reminded that paid seating is the preferred option to secure the seats of their choice.
Our family seating policy will ensure that each child under 12 years old is seated with an adult from their booking. Anyone over 12 years old will be seated as per our general seating policy and this may be separate from the family group.
Customers travelling on Semi-Flex fares on our Domestic and European routes can select their seats for free from 48 hours before the flight departs. This is not available for open jaw journeys. You can view the seat map in your GDS or customers can use Manage My Booking on ba.com.
We will allocate seats to some specialised Group bookings from 48 hours before departure.
All remaining customers can select their seats for free and check-in online from 24 hours up to 1 hour before their flight departs using Manage My Booking on ba.com.
Customers can also select seats at the airport using self service kiosks where available or at check-in desks.
Seats can be purchased on all British Airways operated and marketed flights, including those ticketed on other carrier's paper. Customers travelling on redemption bookings as well as commercial bookings can purchase seats. Bookings must be ticketed before seats can be requested.
Seats can be purchased for our flights in all cabins (except First as customers can choose their seats for free) at a fixed fee per sector. This is ideal for customers what would like to be seated together or prefer aisle / window seats.
Exit row seats
Customers can purchase exit row seats in World Traveller and World Traveller Plus cabins from the time of booking, up to 24 hours before departure. The additional space depends on the aircraft configuration so we're unable to guarantee this and are not be able to refund customers if their expectation aren't satisfied. We also offer Exit row seats in our shorthaul cabins which are available from the time of booking, but these may not necessarily have more legroom or additional space. Exit row seats are priced separately to standard seats in Euro Traveller.
There are CAA restrictions in place for exit row seats, as customers may be asked to help if there is an emergency evacuation. Passengers seated in exit rows need to be an able bodied adult, in full fitness and able to understand printed and verbal instructions given in English.
These seats are available in World Traveller for customers wishing to sit together without anyone else seated next to them.
Upper deck seats
These seats are available in Club World on our Boeing 747 aircraft and in Club World, World Traveller Plus and World Traveller in our A380 aircraft.
We don't offer seats to purchase for:
Customers can purchase seats by using Manage my Booking on ba.com, where current availability and prices can be viewed. Once purchased, we will send a confirmation receipt to the email address given in the PNR, so please ensure this is updated correctly.
We will accept the customer's credit card but in accordance with IATA Resolution 890, you should not use your own corporate payment card to pay for seating on behalf of a customer.
Customers can call our contact centres for:
Seats cannot be guaranteed and due to an aircraft change for operational, safety or security reasons, we may have to change a seat that has already been paid for. If happens more than 2 days before the flight, we will attempt to notify the customer by email. If the change occurs in our airport system, we will be unable to notify the customer until they arrive at the airport. We will find a suitable alternative, but if we are unable to find a suitable alternative, customers can apply for a refund.
If customers have paid for a seat and wish to change it, provided the seat type is the same (eg from 1 twin seat to another twin seat), customers can make changes using Manage My Booking on ba.com or at the airport.
Customers can only apply for a refund if:
Customers must complete a Seating Refund form online and this must be submitted within 30 days of the final BA operated flight in the journey. Refunds can take up to 30 days to be processed and cannot be requested at the airport on onboard a flight.
If customers change their itinerary, chose to pay for an upgrade or are involuntarily upgraded by us, they will not be eligible for a refund.
Customers can view seat maps in Manage My Booking on ba.com or you can view this in your GDS.
Add the relevant keyword (if applicable) and at the end of the transaction, enter ** to update the information in the British Airways PNR. Requests sent to us before ending the transaction will not be stored.
For customers booked into First, customers on J, W, Y classes or Premier, Gold, Silver Executive Members (and oneworld equivalents) you will be able to view the seat map.
For all other customers who are eligible for free seating at the time of booking, you can make a generic seat request or view the seat map using a long entry outside the PNR.
|GDS||Example of GDS entry (cabin code can be used instead of selling class|
|Sabre||4G*BAFlight No.ClassDateCity Codes
|Worldspan||@BA@BAFlight No.ClassDateCity Codes |
|Galileo||SA*BAFlight No.ClassDateCity Codes
If you still experience problems, please raise a fault with your GDS and you can contact us to book the seat or customers can do this in Manage my Booking on ba.com.
An extra seat enables customers to enhance their personal space on board, work on confidential documents or travel with high value items such as musical instruments in the cabin.
Extra seats can only be purchased for customers travelling on published fares and the correct keyword should be added into the PNR:
|Keyword||When to use|
|EXST||for personal comfort if customer requires more space than one seat provides, due to oversize or injury|
|CBBG||for baggage in cabin if customer is travelling with baggage that must be accommodated in the cabin. This can include musical instruments or any highly valuable items|
|DIPB||for diplomatic baggage if customer is carrying diplomatic baggage that must be accommodated in the cabin|
|PETC||for pet in the cabin if customer is travelling with an assistance dog. This only needs to be booked if travelling in World Traveller as there is sufficient space in our premium cabins|
There are different processes depending on when you add the keyword:
Extra seat requested at time of booking (ie PNR not created)
Book the extra seat in the PNR with the relevant keyword and queue to us to confirm whether the extra seat is sufficient to carry the extra Bag/Musical Instrument. We will revert back to you within 24 hours.
Extra seat requested after original booking has been made
Book the extra in the PNR with the keyword SRBULK-FREE FLOW and queue to us to create a new reservation with the extra seat. We will revert back to you within 24 hours with a OSI TCP remark on both booking references.
When you issue/reissue the ticket with an extra seat, the fare basis should contain an EX keyword at the end: eg
1 LHR BA 143 L 12JAN 1145 OK LNCGB EX 12JAN 1PC
2 O DEL BA 142 L 30JAN 0330 OK LNCGB EX 30JAN 1PC
We have introduced some changes to the way extra seat pricing is charged, with a minimum charge on shorthaul and longhaul services for all extra seat requests.
In addition to their own fare, the charge for the extra seat will be equivalent to the full amount of the customer’s fare (excluding taxes, fees and carrier charges), subject to a minimum charge of £40 on shorthaul and £300 on longhaul flights. The £40 or £300 minimum charge applies to both one-way and return journeys. On longhaul flights only, should a customer wish to pay for an extra seat for only one direction of their return journey, as per today apply 75% of the one-way fare (the £300 minimum charge still applies).
Include the cost of an extra seat as a Q Surcharge. Only 1 ticket is required for itineraries that are only comprised of British Airways flights eg.
TTI/CLON BA ATL Q762.08M762.08BA LON
1) Adjust the base fare eg. TTK/F GBP1908.00
2) Add the endorsement for the number of extra seats booked eg. FE Q SURCHARGE FOR 1 X EXST FOR PAX COMFORT/P1
3) Issue the ticket eg. TTP/XH2/ET/P1
Extra seat on a single sector
Example 1: a customer has booked a return journey and wants to purchase an extra seat for a single journey only. The customer is travelling from LHR-JFK on a return trip in I class but only wants to purchase extra seat for the outbound journey. We will check for a one-way level fare from LHR-JFK . The fare being applied for the EXST must not be less than the fare that the passenger has paid for their seat.
1 LHR BA 117 15JUN 0830 OK I2UKJB 15JUN 3PC
2 O JFK BA 180 25JUN 0715 OK I2UKJB 25JUN 3PC
FARE F GBP 2034.00
LON BA NYC1698.97BA LON1698.97NUC3397.94END ROE0.598595 XF
Check for one-way fare from LHR-JFK. In this case, the one-way fare is NUC 7698.02 (J1JB). We will charge 75% of 7698.02 = NUC 5773.51. The EXST fare collectable is NUC 5773.51 for LHR-JFK.
Fare calculation: LON BA NYC Q5773.51 1698.97BA LON1698.97NUC9171.45END ROE0.598595 XF JFK4.5
Example 2: the customer is travelling from LHR-JFK-LHR (return journey) and you need to book an extra seat on the JFK-LHR sector. We will check for one-way level fare from JFK to LHR. The fare being applied for the EXST must not be less than the fare that the passenger has paid for their seat.
1 LHR BA 117 K 17APR 0830 OK KKXUKJB 17APR17APR 1PC
2 O JFK BA 180 S 25APR 0715 OK SKWUKJB 25APR25APR 1PC
FARE F GBP 385.00
LON BA NYC357.01BA LON274.31NUC631.32END ROE0.610616 XF JFK4.5
Check for one-way fare from JFK-LON. In this case, the one-way fare is NUC 1102.00 (B1NAJB). We will charge 75% of 1102 = NUC 826.5 . The EXST fare collectable is NUC 826.5 for JFL-LHR.
Fare calculation: LON BA NYC357.01BA LON Q 826.5 274.31NUC1457.82END ROE0.610616 XF JFK4.5
Other carriers: if part of the ticket is on another carrier, it will not be possible to book an extra seat for the entire journey as each airline process the extra seat differently. We therefore recommend you book the extra seat on separate PNRs.
Loganair: you should request an extra seat in the same way. Maximum dimensions for items occupying extra seats are 150 x 60 x 46cms