Name corrections

Business women.

Name corrections can be avoided by ensuring you spell the customer's name as shown on their passport. We recommend you make bookings with the customer's full first name rather than just an initial. 

Entire name changes are NOT permitted as tickets are non-transferable. However, if a customer has made a booking in their married name, but their passport shows their maiden name (or vice versa) or they have officially changed their name or gender, documentation will be required to prove they are the same person. Authority from Trade Support is still required for you to action the amendment.

For tickets that have NOT been issued

You can action name corrections of 3 characters or less, provided the ticket hasn't been issued. This also applies to amending a title. Please contact your GDS helpdesk for relevant entries.

For tickets that HAVE been issued

We can assist you with name corrections of 3 characters or less and changes to married or maiden names (documentation is required), but you must call Trade Support before actioning the correction. This also applies to amending a title.

Name corrections are not permitted once travel has commenced.

collapsedshowProcess for Amadeus agents
Steps Guidance
1. Update corrected name as an SR message in the PNR SSROTHSBA – CORRECT NAME JON SMITH SHOULD BE JOHN SMITH/P2
2. Contact Trade Support (in UK) or your local British Airways Service Centre (for other countries) to obtain authority and to action the name correction for you.
Advise original and updated names.

Passport copy to be provided as proof of name if required.
We will update the booking with authority eg.
SROTH1A – ATTN AGENT AUTH TO CORRECT NAME FROM JON TO JOHN/P2
RM - ATTN AGENT AUTH TO CORRECT NAME FROM JON TO JOHN/P2
3. Reissue ticket If no changes to flights, dates or class, ticket can be reissued at nil ADC.

Carry forward all deal numbers and endorsements.

Ticket endorsement should include "TICKET REISSUED DUE NAME UPDATE"


PNR ownership stays with you for future servicing and/or changes to the booking.

Name corrections can only be made once per booking. Our audit process will monitor bookings to ensure the procedures are followed correctly and an ADM may be raised for any unauthorised name corrections.


Exception

If the flight has critical inventory ie less than 1 seat available in the class you’re booking, you will get a response of RESTRICTED/CALL AIRLINE BA/S3". Trade Support will need to update the name for you and also reissue the ticket. PNR ownership will lie with British Airways and you will no longer be able to re-issue the ticket.

Once we've reissued a ticket, the customer will be sent an email to confirm the name correction. For subsequent changes or servicing of the booking, customers should use Manage My Booking on ba.com or call our Contact Centre.  If any additional payment is due, payment must be made to us directly.

collapsedshowProcess for Galileo, Sabre and Worldspan agents

Steps Guidance
1. Update corrected name as an OSI message in the PNR eg. OSIBA – CORRECT NAME JON SMITH SHOULD BE JOHN SMITH/P2
2. Contact Trade Support (in UK) or your local British Airways Service Centre (for other countries) to obtain authority. Advise original and updated names.

Passport copy to be provided as proof of name if required.
We will update the booking with authority eg.
SROTHZZ – ATTN AGENT AUTH TO CORRECT NAME FROM JON TO JOHN/P2
RM - ATTN AGENT AUTH TO CORRECT NAME FROM JON TO JOHN/P2
3. Update corrected name in PNR and reissue ticket If no changes to flights, dates or class, ticket can be reissued at nil ADC.

Carry forward all deal numbers and endorsements.

Ticket endorsement should include "TICKET REISSUED DUE NAME UPDATE"


PNR ownership stays with you for future servicing and/or changes to the booking.

Name corrections can only be made once per booking. Our audit process will monitor bookings to ensure the procedures are followed correctly and an ADM may be raised for any unauthorised name corrections

Bookings with other carriers in the itinerary

We are only able to action name corrections for bookings on British Airways mainline and flights operated by BA CityFlyer, Comair Limited & SUN-AIR of Scandinavia A/S. We can help with name corrections for bookings on Aer Lingus prime flights and BA*EI, American Airlines prime flights (excluding booking classes: U, T, R, X and Z) and BA*AA, as well as Iberia flights operated by Iberia, Air Nostrum, Iberia Express and BA*IB.

We're unable to help with name corrections if an itinerary contains segments on other carriers and/or codeshare flights.

Redemption bookings

British Airways flights only
Trade Support (in UK) or your local British Airways Service Centre (for other countries) or our Executive Club Service Centre can help you with name corrections on redemption bookings made using a Frequent Flyer number, if all flights on the itinerary are marketed and operated by British Airways.

Bookings with other carriers
We're unable to action name corrections for redemption bookings including other carriers. The ticket should be refunded and a new ticket issued with the correct name.