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Bookings & policies

We have some specific policies that may be useful for you to refer to when making or changing bookings. You can also help with customer queries using the information provided.

Ticketing

Check our ticketing information when making bookings.

Ticketing instructions

Shorthaul fares

Longhaul fares

Advance Passenger Information

Agency discount tickets

One itinerary - flights & trains

Policies

Individual policies and customer handling guidelines.

Ticketing authority & Terms and Conditions

ADM policy

Groups

Seating

Marine & Offshore fares

Humanitarian fares

Distribution

Our recent developments from a Distribution perspective.

New Distribution Capability (NDC)

Distribution Technology Charge

IAG Booking Portal

Changes to bookings

Actioning changes and updates once a booking has been made.

Standard customer guidelines

Change fees & refundable balance

Name corrections

Refunds

Disruption notification

Check-in

Find out how customers can check-in and restrictions in place.

Check-in options [on ba.com]

Online check-in restrictions

Offloads

Special assistance

For customers requiring additional assistance.

Disability & mobility assistance

Medical clearance & travel with casts

Travelling when pregnant [on ba.com]

Assistance dogs

Other assistance

For customers requiring other types of assistance.

Children travelling alone

Family travel [on ba.com]

Pets [on ba.com]

Flying with Confidence [on ba.com]