Transcript: Stay tuned

Alex:

Today, British Airways starts a new road ahead of us. We are announcing £400m of investment on our Club product. This morning we took a group of guests to our Gatwick lounge, I’m very happy about that experience.

Hamish:

Customers are really loving everything we have to offer here; they love the views of the runway, they love all the new catering that we’re putting on board; the different spaces they’ve got to rest and relax. So overall, feeback’s been fantastic.

Abigail:

Customers who fly with us in Business and First class cabins, the lounges give them time to download after a busy flight or sometimes eat on the ground before they want a great night’s sleep on the plane.

Alex:

In a few minutes we’re going to get on a plane and whilst we are flying we’re going to try to feature some of the things that are coming for BA. We are going to land probably in Heathrow in a couple of hours and go through the First Wing in Terminal 5.

Troy:

The First Wing is our new and enhanced premium check-in area. It will enable our First customers, our Executive Gold Club card holders, as well as our oneworld Emerald members to be able to have a dedicated and exclusive check-in experience at T5.

Gilbert:

It’s nice to see the seamless experience coming back, where I want to feel welcomed and important when I walk into the airport. I want to know that I can have a great experience on board as well.

Alex:

Premium product and a product for everyone that is flying BA.

This a new BA. New thinking, new flying.