British Airways Holidays

These terms apply to bookings where you only see one package price.

Flight amendments: please contact us by telephone for details on amendment fees for the flight element of your package as this will vary depending on the type of ticket booked.

If your booking includes a non-changeable/non-refundable hotel, no amendments are allowed.

In addition to the amendment fees below, if you amend your holiday to one that’s more expensive, you will need to pay the difference. If you amend your holiday to one that’s cheaper, we’ll refund the difference. Please note that we cannot accept Avios as a form of payment for any fees, or increase in price, that you need to pay.

The terms below cover:

1. Hotel, car and transfer bookings
2. Hotels, cars and transfers added to a package
3. Hotels, cars and transfers added to a flight where you see a separate price for each element

If your booking includes a non-changeable/non-refundable hotel no amendments are allowed.

No changes allowed.

These terms apply to bookings where you only see one package price.

• Where it states loss of deposit, this applies even if you did not pay by deposit initially. Deposit amounts vary by the value of your holiday - see ba.com/deposits.
• If at the time of booking you selected a flight fare with additional flexibility, the terms above may not apply. If so, please contact us by telephone to find out what your terms are.
• If you are due a partial refund, any non-Avios payment will be refunded first, followed by a refund of Avios (if any).

The terms below cover:

1. Hotel, car and transfer bookings
2. Hotels, cars and transfers added to a package
3. Hotels, cars and transfers added to a flight where you see a separate price for each element

Cancellation charges apply to the hotel, car or transfer value. If you are due a partial refund, any non-Avios payment will be refunded first, followed by a refund of Avios (if any).

If you cancel an experience it is non-refundable.

It is not currently possible to change or cancel package bookings online. Please contact us by telephone and we will be happy to assist.

We’ll be in touch as soon as we can if an element of your booking has been affected in this way.

You can view your booking, the outstanding balance and the due date via Manage My Booking on ba.com. To access Manage My Booking, you will need your 6-digit booking reference and your last name. You can also use Manage My Booking to pay your balance securely. You can pay in instalments or in one transaction. In the unlikely event that you experience difficulties paying via Manage My Booking, please contact us by telephone.

If you choose to secure your holiday package with a deposit, the balance due date will be confirmed at the time of booking. Dependent on your booking date and destination, your final balance will be due either 4 weeks prior to your outbound travel date for short haul destinations or 7 weeks prior to your outbound travel date for long haul destinations, some exceptions may apply for specific destinations, please check your booking confirmation. In most cases, the deposit amount is not refundable if you decide to cancel your booking. However, some exceptions apply if you have chosen a fully flexible air fare as part of your package.

Please contact us by telephone and we will check availability and prices - it is not currently possible to do this online.

A £100 fee applies for a name change. Please call our Customer Support team.

Please call our Customer Support team when you’re able to, and they will do all they can to help. If you’re already away on holiday, our 24-hour helpline team are ready to assist, you can find their contact details on your hotel voucher or the email we sent you a few days before your departure.

Yes, however we will need to cancel your existing car and rebook it which will result in it being re-priced at today’s rates. Any increases in price will be passed on to you in addition to the applicable amendment fee, whilst decreases will be refunded to you less any applicable cancellation or amendment fees as advised at time of booking.

Yes, however we will need to cancel your existing car and rebook it which will result in it being repriced at today’s rates. Any increases in price will be passed on to you in addition to the applicable amendment fee, whilst decreases will be refunded to you less any applicable cancellation or amendment fees as advised at time of booking. If the price changes significantly, we could keep your existing booking and ask the supplier to add a request for the additional item (although special requests are always subject to availability). If the item is then available for you on collection, you would pay the additional charges locally.

This would have been highlighted during the booking process on the room selection page and will be stated on your voucher if applicable. You can view/print your voucher in Manage My Booking (see the ‘Print all vouchers' link in the 'Your booking summary' section). If you would like to know the value of your non-changeable/non-refundable hotel to understand the voucher credit you would receive, please contact us by telephone.

If you have British Airways Holidays voucher credit, please see instructions on your voucher confirmation email or view our Voucher FAQs.

If you need to speak to us directly, please call our contact centre.