Get ready to fly

VeriFLY is only available for use to and from selected destinations.

If you are flying to or from a destination that does not use VeriFLY you may be asked to upload your travel documents when you log into Manage My Booking.

We'll contact you shortly before your flight departs with more information and guidance.

If you are unable to use VeriFLY or check in using Manage My Booking, you can have your documents checked at the airport.

If you have a problem using Manage My Booking, please check the following:

• You need to tick everything off the Step 1 list (above) in order to check in online so please ensure you have reviewed the list and completed everything relevant for your journey
• If you are using VeriFLY for your journey, your documentation must be verified in the app before checking in using Manage My Booking
• You can only check in 24 hours before you travel so you may need to come back closer to your departure date
• Check documents such as your passport and any required visas are in date and haven’t expired
• Make sure you have entered your details correctly and there are no spelling mistakes
• Your details must match your passport and those associated with your booking

If you are unable to upload your documents and check in online, please don’t worry. You can bring your documents to the airport where we’ll check them for you.

Please be aware there may be a long wait as we manually review all documentation for customers who haven’t checked in online. Airport check-in opens three hours before long haul flights and two hours before short haul flights.

Your responsibility: You must have the correct documentation for your journey otherwise you won’t be able to travel - check the travel and health requirements by country.

VeriFLY is an app that checks your COVID-19 health documents before you travel so you can check in online and get through the airport quicker.

If you have a problem using VeriFLY, please check the following:

• VeriFLY is only available for use on selected routes – please check if you can use it for your journey
• If VeriFLY is not available for your route, you may be able to upload your documentation through Manage My Booking and check in online
• If you have a specific issue with VeriFLY, click ‘Help’ in the top right hand corner of the app for assistance. You can also check VeriFLY’s online Help Centre for advice and FAQs

If you are unable to verify your documents with the VeriFLY app, or you don’t receive verification in time, please bring your documentation to the airport where we’ll check them for you

Please be aware there may be a long wait as we manually review all documentation for customers who haven’t checked in online. Airport check-in opens three hours before long haul flights and two hours before short haul flights.

Your responsibility: You must have the correct documentation for your journey otherwise you won’t be able to travel - check the entry requirements by country.

If you need to change or cancel your flight or holiday, log into Manage My Booking to see the options available to you.

You can find additional information about flights on our Delays, Cancellations & Refunds page.

For British Airways Holidays, please visit our Amendments and Cancellations page.

 

Keeping our customers and colleagues safe at all times is always our number one priority. During the pandemic we introduced new measures including the need to wear face coverings.

Customers are no longer required to wear a mask at airports in England, however, as an international airline flying all around the world, we are obliged to ensure our customers continue to comply with local restrictions and meet the requirements of the destination they arrive at.

Therefore, we ask you to check the requirements of the destination you’re flying to before departing for the airport, because:

• If you are travelling on our flights, you will be required to wear a mask on board if the destination you are flying to or from requires you to.
• If you are travelling on our flights, you will be required to wear a mask to disembark the aircraft, and at your arrival airport, if the destination you are flying to requires it.

Countries requiring masks

You will need to wear a mask if you are travelling to or from the below destinations. Please also be aware that some countries require a specific type of mask, as indicated.

If your destination is not listed below, then you are not required to wear a mask. However, if you still wish to wear a mask you’re able to make a personal choice and we kindly request everyone to respect each other’s preferences.

Please note, if your flight is due to be operated by another airline on behalf of British Airways, you may still be required to wear a mask for your flights regardless of your destination. We advise that you bring your own mask with you if flying with a partner airline to ensure you meet any requirements.

 

Country	Mask on board - to destination	Mask on board - to the UK	Mask in terminal
Algeria			
Bahamas			
Brazil			
Egypt			
Grenada			
Hong Kong, China			
Japan			
Morocco			
Qatar			
Seychelles			
Spain			
St Kitts			
St Lucia			

Exemptions

You are required to check the local restrictions at the destination you’re travelling to.

Check entry requirements for your destination

Yes you can but please be aware there may be a long wait as we need to manually review all documentation for customers who haven’t checked in online. We encourage everyone to check in online before coming to the airport if possible.

Airport check-in opens three hours before long haul flights and two hours before short haul flights.

Your responsibility: You must have the correct documentation for your journey otherwise you won’t be able to travel - check the entry requirements by country.

If you’re still waiting for your COVID test results and have checked in for your flight – please contact us and we can help you re-book your flight.

If you’re still waiting for your test results and haven’t checked in for your flight, you can re-book your flight using Manage My Booking or phone customer service.

Please contact your testing provider for an update on the status of your COVID test results.