Get ready to fly

If you have a problem using Manage My Booking, please check the following:

• You need to tick everything off the Step 1 list (above) in order to check in online so please ensure you have reviewed the list and completed everything relevant for your journey
• If you are using VeriFLY for your journey, your documentation must be verified in the app before checking in using Manage My Booking
• You can only check in 24 hours before you travel so you may need to come back closer to your departure date
• Check documents such as your passport and any required visas are in date and haven’t expired
• Make sure you have entered your details correctly and there are no spelling mistakes
• Your details must match your passport and those associated with your booking

If you are unable to upload your documents and check in online, please don’t worry. You can bring your documents to the airport where we’ll check them for you.

Please be aware there may be a long wait as we manually review all documentation for customers who haven’t checked in online. Airport check-in opens three hours before long haul flights and two hours before short haul flights.

Your responsibility: You must have the correct documentation for your journey otherwise you won’t be able to travel - check the travel and health requirements by country.

VeriFLY is an app that checks your COVID-19 health documents before you travel so you can check in online and get through the airport quicker.

If you have a problem using VeriFLY, please check the following:

• VeriFLY is only available for use on selected routes – please check if you can use it for your journey
• If VeriFLY is not available for your route, you may be able to upload your documentation through Manage My Booking and check in online
• If you have a specific issue with VeriFLY, click ‘Help’ in the top right hand corner of the app for assistance. You can also check VeriFLY’s online Help Centre for advice and FAQs

If you are unable to verify your documents with the VeriFLY app, or you don’t receive verification in time, please bring your documentation to the airport where we’ll check them for you

Please be aware there may be a long wait as we manually review all documentation for customers who haven’t checked in online. Airport check-in opens three hours before long haul flights and two hours before short haul flights.

Your responsibility: You must have the correct documentation for your journey otherwise you won’t be able to travel - check the entry requirements by country.

Yes you can but please be aware there may be a long wait as we need to manually review all documentation for customers who haven’t checked in online. We encourage everyone to check in online before coming to the airport if possible.

Airport check-in opens three hours before long haul flights and two hours before short haul flights.

Your responsibility: You must have the correct documentation for your journey otherwise you won’t be able to travel - check the entry requirements by country.

VeriFLY is only available for use to and from selected destinations.

If you are flying to or from a destination that does not use VeriFLY you may be asked to upload your travel documents when you log into Manage My Booking.

We'll contact you shortly before your flight departs with more information and guidance.

If you are unable to use VeriFLY or check in using Manage My Booking, you can have your documents checked at the airport.

If you’re still waiting for your COVID test results and have checked in for your flight – please contact us and we can help you re-book your flight.

If you’re still waiting for your test results and haven’t checked in for your flight, you can re-book your flight using Manage My Booking or phone customer service.

Please contact your testing provider for an update on the status of your COVID test results.

All tickets include free hand baggage (a hand bag or laptop-sized bag and a cabin bag), and unless you’re travelling on a Basic fare ticket, also a checked bag.

If you need to take extra bags in addition to your free baggage allowance, save money and time at the airport by buying online via Manage My Booking. Find out more about your baggage allowance.

We’re always here to help make your journey as comfortable as possible. Let us know the type of assistance you need at least 48 hours before your flight departs by logging into Manage My Booking and selecting 'Disability and mobility assistance'.

We offer assistance with mobility, visual impairments, hearing impairments and non-visible disabilities. Find out more about Disability or mobility assistance.

Keeping our customers and colleagues safe at all times is always our number one priority, and during the pandemic we introduced new measures to make sure we were able to continue to do that to enable us to operate during the most challenging period in our history.

One of the requirements introduced was for us all to wear face coverings.

The legal requirement to wear a face covering has now been removed in England and Wales and we have updated our face mask policy.

Customers are no longer required to wear a mask at some airports in England.

However, as an international airline flying all around the world, we are obliged to ensure our customers continue to comply with local restrictions and meet the requirements of the destination they arrive at.

Therefore, we ask you to check the requirements of the destination you’re flying to before departing for the airport, because:

• If you are travelling on our flights, you will be required to wear a mask on board if the destination you are flying to or from requires you to.
• If you are travelling on our flights, you will be required to wear a mask to disembark the aircraft, and at your arrival airport, if the destination you are flying to requires it.

Countries requiring masks

You will need to wear a mask if you are travelling to or from the below destinations. Please also be aware that some countries require a specific type of mask, as indicated.

If your destination is not listed below, then you are not required to wear a mask. However, if you still wish to wear a mask you’re able to make a personal choice and we kindly request everyone to respect each other’s preferences.

Please note, if your flight is due to be operated by another airline on behalf of British Airways, you may still be required to wear a mask for your flights regardless of your destination. We advise that you bring your own mask with you if flying with a partner airline to ensure you meet any requirements.

Exemptions

You are required to check the local restrictions at the destination you’re travelling to.

Check entry requirements for your destination

All lounges at Heathrow Terminal 5, Heathrow Terminal 3 and Gatwick are open.

If your flight is departing from Terminal 5, B Gates, we welcome you to use the lounge open there.

Visit oneworld for a full list of British Airways lounge locations and opening times.

We’ve introduced measures to ensure the health, well-being and safety of you and our colleagues, including hand sanitising stations throughout the lounge and a frequent cleaning schedule. We always have a dedicated team on hand to provide a clean and safe environment for everyone in our lounges. Our colleagues will also be on hand to assist you or answer any questions. We've also introduced 'Your Menu' which allows you to order food and drink from the comfort of your seat by scanning the QR code.

Euro Traveller (short-haul economy)

If you’re travelling to or from London Heathrow or Gatwick, our Speedbird Cafe menu allows you to pre-purchase from a selection of food and drink online before you fly. We’ll continue to offer a complimentary bottle of water and a snack.

If you’re travelling on international flights departing from Manchester and Newcastle, you’ll receive a complimentary bottle of water and a snack.

If you’re travelling from London City or Southampton, you’ll receive a complimentary snack and a full bar service.

Club Europe (short-haul business)

The Club Europe meal service includes a selection of hot meals relevant to the time of day. Meals will be offered with a selection of drinks, including soft drinks, juices, water or a hot drink. We’ll also have a selection of alcoholic drinks served either as miniatures or individual quarter bottles.

If you’re travelling from London City or Southampton, you’ll receive a complimentary cold meal and a full bar service.

World Traveller Plus (long-haul premium economy) or World Traveller (long-haul economy)

In World Traveller and World Traveller Plus we offer a bar service with a selection of alcoholic and non-alcoholic drinks. This is followed by a meal service appropriate to the time of day and could include a full British breakfast, lunch or dinner, offered with a selection of alcoholic and non-alcoholic drinks. Our cabin crew will be able to provide you with details of choices available and any allergen advice.

Club World (long-haul business)

In Club World we offer a bar service with a selection of alcoholic and non-alcoholic drinks. This is followed by a meal service appropriate to the time of day and could include a full British breakfast, lunch or dinner, offered with a selection of alcoholic and non-alcoholic drinks. Our cabin crew will be able to provide you with details of choices available and any allergen advice.

First (long-haul first class)

In First, we offer a bar service with a selection of alcoholic and non-alcoholic drinks. This is followed by an a-la-carte ‘Dine Anytime’ menu, featuring signature dishes made with quality British ingredients. Our cabin crew will be able to provide you with details of choices available and any allergen advice.

Yes, these will be available on our long-haul flights. Our blankets and bedding will also be individually wrapped to guarantee cleanliness.

We always offer a range of in-flight entertainment options on our flights, including the latest movies and music, along with individually wrapped headphones.

PressReader also gives you access to 7,000 digital newspapers and magazines in 60 different languages. You can find out more on our Entertainment page.

You can stay connected on your flight from the comfort of your seat with .air, our high-speed, on board Wi-Fi service.