- Check in from 24 hours before your flight departs.
- Print your own boarding pass, save or email it to print later.
- If you lose or forget your boarding pass you can print it again at a check-in kiosk at the airport.
We appreciate you taking the time to help us.
Don’t wait until you get to the airport, check-in online or on your mobile from wherever you are. You'll even have a greater seat choice, so go ahead and check in 24 hours before you fly.
With hand baggage only and your boarding pass you can go straight through security.
With checked baggage and your boarding pass you need to go to our bag drop desk before you go to security.
You can check in online or on your mobile phone, from 24 hours and up to 1 hour, before your flight is scheduled to depart.
Heathrow - 45 mins before departure
Gatwick - 45 mins before departure
London City - 20 mins before departure
In addition to hand baggage you take on board, you can also check-in some baggage for free. Once you have completed check-in go straight to our Bag drop desk to check-in your bags.
If you are travelling from London Heathrow T1 and T3, London Gatwick or London City airport, you can print your own baggage tags at our check-in kiosk before going to the Bag drop desk.
Checking in baggage for connecting flights
Baggage will normally be checked to your final destination, provided your journey is on the same ticket. However, if you hold separate tickets for the flights in your journey, we will only through check your baggage to your final destination if the connecting flights are operated by us or by another oneworld airline.
Some countries will require you to clear customs at the first point of entry. For that purpose, please collect your baggage on arrival, even if it is tagged to the final destination, clear it through customs and then hand it back to an airline representative for your next flight(s).
If your journey involves a change of airport (e.g. arriving at Heathrow, departing from Gatwick or arriving at New York JFK and leaving from La Guardia), your baggage will not be checked to your final destination. Please reclaim your baggage at the arrival airport and check them in again once you reach the airport that your next flight will depart from.
If you want to take extra baggage over your free allowance with you, either pay for it at the airport or to save time and money, pay for it when you make your booking online or through Manage My Booking before you check-in.
Always ensure you have the correct travel documentation for the country you are travelling to. We will check your passport, ID and visa, at the boarding gate.
Passport and visa check at London Heathrow T5
If you are flying longhaul, or to Moscow, St. Petersburg, Tripoli or Kiev with:
Screening of hand baggage can take longer than expected, so allow plenty of time to travel through the airport and arrive at the gate on time.
If you are travelling from Terminal 1,3 or 5 you need to go through security at least 35 minutes before your flight is scheduled to depart or you will miss your flight.
Travelling from the USA
Even if you have already checked in, you need to go to a check in desk to have your travel documents reviewed before you go through security.