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The Terms and Conditions (incorporating the Conditions of Use) set out below are important and affect your rights as a Member of the Executive Club. We draw your attention in particular to Clauses 24 to 28 respecting changes which may be made to the Executive Club, including those relating to the earning and redemption of Avios Points and termination of the Executive Club.
You must read both these Terms and Conditions and ba.com carefully before first quoting your Membership number to British Airways or an Airline Partner or Service Partner. If you have any questions, telephone your local Service Centre.
The Executive Club Terms and Conditions contain some exclusions and limitations of liability.
These Terms and Conditions set out the contractual relationship between British Airways, AGL and each individual Member of the Executive Club.
AGL is a member of the British Airways Group and its role in this contract relates primarily to the awarding of Avios points, the redemption of Avios points and to clarify that title in Avios points is held by AGL in accordance with Clauses 14.1, 15.1 and 21.1. As a result, AGL will also receive, store and otherwise process and hold Members’ Data in connection with administering aspects of the Executive Club as set out in these Terms and Conditions. In this respect, it is a Data Controller under the Data Protection Act 1998, along with British Airways. Please note that although AGL and British Airways are each a Data Controller in respect of Members’ Data, they are independent Data Controllers, each with their own responsibilities for separate aspects of the data processing involved in administering the Executive Club.
AGL is also a party to the terms in this Agreement where they are specifically referenced.
In these Terms and Conditions unless the context requires otherwise:
means Avios Group (AGL) Limited;
means airlines (other than British Airways) whose flights may, from time to time, be eligible for Tier Points, Avios points or Rewards;
means the credits denominated as Avios or Avios points earned by a Member from AGL and credited to a Member's Executive Club account;
"BA" or "British Airways"
means British Airways Plc;
"BA Group Company/Companies"
means any undertaking which is a parent undertaking or subsidiary undertaking of BA, a subsidiary undertaking of any parent undertaking of BA or which is a franchisee of any such company;
means flights operated by any franchise BA may use from time to time and any BA, American Airlines Inc ("AA") and/or Iberia ("IB") flight or a combination of any or all of these airlines;
means the Executive Club pages, as amended from time to time, available on the British Airways website at internet address www.ba.com;
means, where issued, a Premier, Gold, Silver, Bronze or Blue Executive Club Membership card, as the case may be;
"Conditions of Use"
means the Conditions of Use relating to the certain Executive Club propositions as amended from time to time;
means data personal to a Member;
"Event Beyond Your Control"
means unusual and unforeseeable circumstances which you cannot control and the consequences of which you could not have avoided even if you had taken all reasonable care;
means the British Airways Executive Club;
“Family and Friends List”
means the list of up to five nominated individuals which Household Account members can redeem Avios on behalf of;
includes fraud, dishonesty and deceit and in particular:
means the account established by British Airways which enables up to seven members of a household, including a maximum of six persons under 18 years of age, to earn Avios points and redeem all or part of such Avios points for Rewards for any one person in the Household Account and for no other individual;
means Membership status for the duration of the Membership held by the Member that is offered by British Airways to Members who earn the required number of Lifetime Tier Points as stated on ba.com;
"Lifetime Tier Points"
means the number of Tier Points collected across the duration of the Executive Club membership;
means losses, costs, damages, injuries, accidents or claims (whether direct or indirect) suffered by Members in connection with the provision of Services or Rewards;
means an airport lounge provided for Members;
means Service Partners, franchisees, subsidiaries of British Airways, oneworld member airlines and any company selected by British Airways to offer services, products or facilities to Members;
means the person who is a member of the Executive Club and whose name is printed on the Card;
means membership of the Executive Club;
means the membership number allocated in accordance with point 3.5. of the Executive Club Terms and Conditions;
means any Rewards comprising, in whole or in part, goods or services other than flights supplied by or on behalf of British Airways upon redemption by a Member of an appropriate part of the Member's Avios points;
means any flight run by one of BA’s Airline Partners;
means Executive Club Tier Points earned by Members from British Airways for the purpose of progressing towards Bronze, Silver or Gold Tier Membership. Tier Points are separate from Avios points and are awarded according to the conditions specified on ba.com;
"Processing" and "Processed"
includes obtaining, using, recording and holding in electronic or any other form;
means any flight ticket issued by, or other goods or services supplied by, or on behalf of British Airways upon redemption by a Member of an appropriate part of the Member's Mileage;
means a single eligible flight sector between two destinations;
means partners (including Airline Partners) and companies such as financial and insurance institutions, hotels and car hire companies who provide Services to Members by reason of their Membership;
means the benefits, services, Rewards and facilities from time to time available to Members whether provided by British Airways or Service Partners;
"Tier Point collection Year"
means the 12 month period starting from the 9th day of the calendar month in which a Member joins the Executive Club or, if the member joins after such date, the 8th day of the following calendar month, and every consecutive 12 month period thereafter.
When you first join the Executive Club your Tier Point collection year is valid for two years, and the end date automatically changes when you earn your first Avios. For example, if you joined on 11 January 2012 your Tier Point collection year will initially end on 8 February 2014. If Avios were first credited to your account on 15 August 2012, your Tier Point collection year will then end on 8 September 2013, which is a year after the next available Tier Point collection year reset date.
3.1. Individuals who are 18 years of age or over may apply for membership.
3.1.1. British Airways reserves the right not to enrol individuals with resident addresses in certain countries and/or regions. Such countries and/or regions are subject to change however reasonable advance notice will be given in circumstances where the removal of a country and/or region will affect the membership of existing Members. Up to date information on countries and/or regions which are not open to membership is available online at ba.com.
3.2. Membership is not open to companies, partnerships, unincorporated associations or similar entities.
3.3. To apply for Membership an individual must apply online at ba.com. Membership applications must state the applicant's full name and preferred mailing address for correspondence. The preferred mailing address determines the applicability of any local rules or restrictions relating to the Services and eligibility for local promotions or the Services. Members cannot state more than one preferred mailing address.
3.4. Membership is offered at the discretion of British Airways and British Airways may refuse Membership to any applicant.
3.5. Applicants accepted as Members will be given a Membership number and may be provided with a Card. Multiple Membership is not permitted and each Member must maintain only one account. In the case of duplication of Membership, all Memberships (other than the first Membership approved by British Airways) will be cancelled as will any duplicate Avios points.
3.6. Applicants will be admitted to Membership on the date they activate their account via ba.com; sign the Card or the date they first quote their Membership number to either British Airways or a Service Partner (whichever occurs first). By activating their account via ba.com; use of the Card and/or providing their Membership number and/or participating in the Executive Club, Members agree to be bound by the Terms and Conditions (as amended from time to time) and the information on ba.com.
3.7. Each Member must give British Airways immediate written notice of any changes of name or preferred mailing address and, if requested by British Airways, written proof of any such changes. These changes can also be made online by visiting ba.com.
3.8. Members cannot transfer Membership registration between countries in which the Executive Club operates more than once in every six months.
3.9. Correspondence will be sent to the Member's last preferred mailing address and/or the e-mail address provided on application or in accordance with Clause 3.7. British Airways and AGL reserves the right to provide information, including changes to the Executive Club programme, only to active Members. An active Member is a Member who has earned or redeemed Avios points within the previous 12 month period.
3.10. Neither British Airways nor AGL will be responsible for late, lost or misdirected mail.
3.11. Correspondence from Members to British Airways or AGL should be sent to the Member's local service centre.
3.12. Membership will terminate automatically:
3.12.1. in the event of the expiry of all Avios points in accordance with Clause 14.4 when a Member has not earned or redeemed Avios points or purchased or transferred Avios points in accordance with the appropriate Conditions of Use for 36 consecutive months; and
3.12.2. upon the death of a Member, Avios points, Tier Points and Lifetime Tier Points accumulated but unused at the time of death shall be cancelled.
3.13. A member may nominate another individual to act on their behalf in relation to their Membership. Nominations must be made in accordance with the relevant procedure details of which are available from the Member's local service centre. A nominated individual will be able to check Avios points and Tier Points, flight tracking, change meal, seat preferences and make redemption bookings. The Member is responsible for the actions of the nominated individual. The Member is responsible for ensuring any nomination is updated as necessary.
3.14. The Executive Club is not a members' or proprietors' club.
4.1. The Data which is Processed by British Airways and/or AGL in connection with Members may include:
4.1.1. Membership Data (such as Avios points accumulated or redeemed) and Data concerning Membership of other frequent flyer programmes;
4.1.2. Data about travel booked or undertaken by the Member including Data identifying any company or organisation booking travel for the Member;
4.1.3. Data supplied by the Member;
4.1.4. Data collected when the Member is provided with Services; and
4.1.5. Data collected when the Member is otherwise in contact with British Airways, AGL or a Service Partner (such as Data about use of ba.com).
4.2. The sources of the Data Processed by British Airways in connection with Members may include BA Group Companies (including AGL), Service Partners, Marketing Partners, purchasers of travel booked for or undertaken by the Member, travel agents, computer reservations systems, data processors, agents and contractors and other airlines. British Airways and/or AGL may link together Data obtained from a number of sources or combine Data with data held on other British Airways and BA Group Companies (including AGL) databases in order to differentiate between categories of Members and of members of other loyalty schemes for any of the purposes listed in 4.4 below.
4.3. Members consent to:
4..3.1. their Data being supplied to BA Group Companies (including AGL),, Service Partners, Marketing Partners, other airlines, data processors, agents and contractors, and immigration and customs authorities;
4.3.2. their Data being transferred to other countries whether or not such countries have data protection laws; and
4.3.3. the processing of any sensitive data included in their Data (such as data revealing a medical condition or religious belief).
4.4. The purposes for which Data may be Processed by British Airways, AGL or by another recipient of Data under 4.3.1 include:
4.4.1. providing Services to Members;
4.4.2. making changes to Services and developing new Services;
4.4.3. providing customer service on British Airways flights and the flights of Airline Partners;
4.4.4. accounting and audit, safety and security, fraud prevention and investigation, and systems testing, development and maintenance;
4.4.5. the management and administration of the Executive Club and other loyalty schemes operated by BA Group Companies;
4.4.6. customer relations, service recovery and assisting British Airways and Service Partners in future dealings with Members;
4.4.7. credit checking and credit scoring where permitted;
4.4.8. immigration and customs control;
4.4.9. customer profiling and other marketing and market research analysis;
4.4.10. (by or on behalf of British Airways and/or AGL) communicating to Members information about Executive Club, including information about Executive Club benefits, using any contact details provided;
4.4.11. (by or on behalf of British Airways, AGL or Marketing Partners) communicating to Members about other products, services or facilities offered by British Airways, AGL Marketing Partners or other carefully selected companies, using any contact details provided;
4.4.12. conducting market research; and
4.4.13. any other purpose which is obvious or is communicated to the Member.
4.5. Consent to receive marketing and market research communications under 4.4.11 and 4.4.12 is requested at the time of enrolment and may be given by the Member subsequently. Member agrees that any consent previously provided to British Airways in respect of processing that it provided in connection with the Executive Club which going forward will be performed by AGL (including sending marketing and promotional communications) shall also be effective consent for such processing by AGL.Where consent is given it may be withdrawn by the Member writing to the local service centre or by any other means for withdrawing consent made available by British Airways from time to time.
4.6. Before any Data relating to a Member is disclosed to a Member by British Airways and/or AGL, the Member may be asked security questions which may require him/her to confirm his/her identity by providing information held by British Airways and/or AGL about that Member.
4.7. British Airways and/or AGL may disclose Data relating to a Member to a third person who has been nominated in writing by the Member in advance. Members are responsible for the security of their online logons and passwords and neither British Airways nor AGL shall have any liability in the event that a Member's logon and/or password is disclosed by the Member, whether intentionally or not, so as to allow a third person online access to the Data and to make any transactions. British Airways and AGL reserves the right to block online access to Data by or through any third party website not authorised by British Airways or AGL.
5.1. Applicants accepted for Membership will be eligible to receive a card upon earning a set level of Avios points. Membership Cards must be signed immediately on receipt and then will be valid until the expiry date shown on it.
5.2. Only the Member named on the Card may use it or quote the Membership number. Cards are not transferable in any circumstances.
5.3. The Card is not a credit card. It remains the property of British Airways and must be returned if requested.
5.4. The Member should produce the Card or Membership Number at any time whilst travelling or otherwise utilising any Services at the request of British Airways or a Service Partner. Members should add their Membership Number to all bookings at time of booking, or prior to arriving at the airport.
6.1. Entitlement to a Gold, Silver, Bronze or Blue Card depends on the applicable level of Tier Points, Lifetime Tier Points, Avios points earned or total number of eligible flights completed by Members. British Airways may, from time to time, change the number of Tier Points, Lifetime Tier Points, Avios points or eligible flights needed to qualify for each type of Card but will inform Members in advance of any changes. Full details are set out on ba.com.
6.2. Card entitlement is based on the number of Tier Points earned or total number of eligible flights taken in a Tier Point Collection Year. Each Member's Card status will be reviewed at the end of each Tier Point Collection Year before the expiry date of the current membership . Tier Points and eligible flights can only be counted once. At the end of each Tier Point Collection Year the Member's Tier Point or eligible flight level returns to zero. Members progress from Blue to Bronze, Bronze to Silver and from Silver to Gold. In order to achieve or retain Bronze status Members must ensure they take at least 2 flights operated and marketed by British Airways during each Tier Point Collection Year in addition to obtaining either the required number of Tier Points or completing the required number of eligible flights. In order to achieve or retain Silver or Gold status Members must ensure they take at least four flights operated by British Airways during each Tier Point Collection Year in addition to obtaining the required number of Tier Points.
6.3. Tier level may be reduced at British Airways' discretion depending on the Tier Points earned or total number of eligible flights taken in the previous Tier Point Collection Year. Tier Points earned or eligible flights completed prior to the beginning of the relevant Tier Point collection Year will not be counted for this purpose.
6.4. Gold status may also be earned through accumulating the required number of Lifetime Tier Points. The status will be automatically renewed each year while the Member remains in the Executive Club.
7.1. Gold Executive Club Membership will be awarded for life to Members who earn the required number of Lifetime Tier Points as stated on ba.com.
7.2. British Airways reserves the right to change or withdraw Lifetime Status for both new and existing Lifetime Status Members and will give at least 6 months’ notice of the change or withdrawal of this benefit. This will not affect a Member’s entitlement to use other services.
7.3. Tier status, including Lifetime Status may not be awarded to a Member if they are currently under audit, are subject to a flight ban or if British Airways determines that Tier Points have previously been earned in breach of these Terms and Conditions.
7.4. Lifetime Status is subject to the Terms and Conditions of the Executive Club and is dependent on continued membership of the Executive Club. British Airways reserves the right to amend the criteria for gaining Lifetime Status or to withdraw the ability of Members to earn Lifetime Status and will give at least 6 months’ notice of the change or withdrawal of this benefit.
7.5. Lifetime Status is not transferable and can only be awarded to the Member who has earned the required number of Tier Points or at British Airways’ discretion.
8.1. Tier Points can only be earned for travel on eligible Sectors at eligible fares on either British Airways flights or on eligible flights of certain Airline Partners and will be earned by a Member as set out on ba.com.
8.2. British Airways may, from time to time, alter the rules for earning Tier Points (for example, by altering eligible flights or fares or the number of Tier Points earned for specific Sectors). Members will be notified in advance of any changes.
8.3. Members must supply their full name and Membership number when booking flights in order to obtain Tier Points.
8.4. The rules for earning Tier Points may be different from the rules for earning Avios points.
8.5. Tier Points including Lifetime Tier Points must be earned by the Member and are not transferable.
9.1. Lifetime Tier Points are the cumulative total Tier Points a Member has earned since joining the Executive Club.
9.2. In accordance with clause 14.10, existing Members can claim missing Tier Points on ba.com for flights taken up to 6 months prior. New Members can claim missing Tier Points for BA flights up to 3 months prior to joining the Executive Club. These Tier Points will be added to the Lifetime Tier Point balance.
9.3. Members can access their Lifetime Tier Point balance by logging into their Executive Club account on ba.com. Members who have queries about their Lifetime Tier Point balance should contact their local service centre.
10.1. Lounges are available only to Silver and Gold Card holders and their guests as set out on ba.com.
10.2. Members must show their Card and/or a boarding card or ticket (where their Membership Number and Tier status are clearly visible) before they can be admitted to a Lounge. If a Member is unable to produce any of these items, this may result in not being invited into the Lounge. Anyone under the age of 18 years must be accompanied by a responsible adult when using a Lounge. Local laws relating to the consumption of alcohol will apply.
10.3. Further provisions about use of Lounges are set out on ba.com.
11.1. Some Services (such as Lounges) will be provided by British Airways and others (such as car hire) by Service Partners. British Airways will use reasonable endeavours to ensure the availability of Services provided by Service Partners but will not be liable for any Loss arising from failure by Service Partners to provide such Services except where such failure is caused by British Airways.
11.2. The provision of Services from Service Partners is conditional on Members stating their full name and Membership number when booking the Service and, where appropriate, showing their Card and providing additional information if required to do so by the Service Partner.
11.3. Where a Member uses Services which are not provided by British Airways, the Service Partner's terms and conditions relating to such Services will apply including those terms and conditions relating to bookings, ticketing, passports and all other matters, and British Airways will not be liable for any Loss.
11.4. British Airways may discontinue relationships with Service Partners at any time and will give Members such notice of any discontinuance as is reasonably practical in the circumstances.
12.1. Only individual Members are eligible to earn Avios points and each Member must quote their name and Membership number (which must match exactly, should they have a Membership Card, the name and Membership number on their Card) at the time of booking and when using British Airways, Airline Partners or Service Partners.
12.2. Members are not entitled to Avios points if the name given when booking does not match exactly the name on their Card (where applicable), or if they have given incomplete information when booking.
12.3. Each Member has a responsibility to check that Avios points and Tier Points have been properly credited. This can be checked online at ba.com.
13.1. Avios points can only be earned for travel on eligible Sectors in eligible booking classes on either British Airways flights or on eligible flights of Airline Partners. Details of currently applicable eligible booking classes on British Airways and Airline Partners are set out on ba.com.
13.2. British Airways may, from time to time, communicate the criteria for earning Avios points, which may include:
13.2.1. the identity of the airline (that is, British Airways or any of the Airline Partners);
13.2.2. eligible Sectors;
13.2.3. eligible regions;
13.2.4. eligible cabin classes; and
13.2.5. eligible booking classes.
13.3. Agency discount tickets, industry discount tickets and airline employee discount tickets are not eligible either for Avios points or Tier Points. Travel taken on redemption tickets (including, but not limited to Rewards or On Business Rewards) is not eligible to accrue further Avios points or Tier Points. Tier Points are not relevant to the calculation of Avios Points. Infant fares are not eligible for Avios points or Tier Points.
14.1. Avios points are earned by Members from AGL in return for activity with British Airways and Service Partners. The methods to earn those Avios Points and are set out in the remainder of this Clause 14.
14.2. Avios points will be earned according to the fare class of travel booked, paid for and ticketed, not the class of travel actually flown. The Member must, except as mentioned below, actually travel on the Sector to qualify for Avios points and Tier Points.
14.3. Avios points can only be accumulated once per flight per Member, regardless of the number of seats purchased. Avios points will be credited only to the Member who has travelled on the flight on the relevant Sector and not to any third party.
14.4. If a Member has not earned or redeemed Avios points or purchased or transferred Avios points in accordance with the appropriate Conditions of Use for 36 consecutive months, all Avios points that has accrued to that date will expire.
14.5. Further details of how Avios points are earned are contained on ba.com.
14.6. Where a Member is involuntarily re-routed by British Airways onto another carrier, and the original flight on which the Member was booked would have qualified for Avios points, the Member may still claim such Avios points online at ba.com. British Airways will endeavour to ensure the Member's account is credited with the appropriate Avios points however it may be necessary for details of the Member's itinerary, including the retained segment of the boarding pass and passenger receipts to be sent to the Member's local service centre in order to claim any Avios points credit.
14.7. Avios points credit in relation to any flight will be tracked and credited to only one account.
14.8. Other than in relation to special promotions British Airways does not permit the credit of Tier Points or Avios points where a Member is earning credits within another loyalty programme in respect of the same Services and such Tier Points or Avios points are subject to recapture.
14.9. British Airways will record Avios points in the Member's personal account. Avios points cannot be redeemed until British Airways has recorded it in the Member's personal account.
14.10. Avios points and Tier Points which are not tracked automatically at the time of travel may be credited later at British Airways' discretion. Members may claim Avios points and Tier Points after completion of their travel either online at ba.com or if required by submitting the retained segment of the boarding pass and passenger receipts provided that the Member was enrolled in the Executive Club at the time of travel and the claim is made, within 6 months of the date of travel or the relevant transaction. A new Member may claim Avios points and Tier Points for eligible British Airways flights taken up to 3 months prior to the commencement of their Membership.
14.11. In cases of dispute about entitlement to Avios points and Tier Points, British Airways may require proof of travel on the relevant Sector including the retained segment of the boarding pass and passenger receipts for the Sector claimed to have been flown. Claims must be lodged within 6 months of the date of travel.
14.12. Avios points credit for a Member's travel on British Airways can be calculated based on the cities where the Member's travel begins and ends. For travel on connecting flights, Avios points will be credited as the total of the separate Sectors of the trip, but on direct or through flights with one or more intermediate stops, Avios points will be credited for the ticketed point of origin to destination of travel. Details of how to calculate how many Avios points you will earn can be found on ba.com.
14.13. When Members enter into a transaction with a Service Partner they may be entitled to receive benefits and earn Avios points provided they quote their Membership number when entering into the transaction and if required presents his/her Card or Membership Number on request.. In some cases a Member may be required to enrol in the loyalty programme of a Service Partner and convert the Service Partner's loyalty credits into Avios points at the Member's option. Where a Member must elect whether to earn Avios points or the Service Partner's loyalty credits the Member will not be permitted to re-elect at a later date.
14.14. Executive Club hotel Service Partners offer benefits to Members worldwide if a Member quotes his/her Membership Number when making a booking and presents his/her Card or Membership Number on checking-in. A stay is defined as all consecutive nights at one hotel, whether or not the Member checks out and checks back in during the stay. The stay does not have to be in conjunction with a BA flight to be eligible for Avios points. Avios points will be earned on the basis of one room per Member, regardless of the number of rooms booked. Avios points for hotel rates is awarded on all eligible rates. Retrospective claims for Avios Points must be made within 6 months of the date of the stay; new Members cannot claim for ground partner transactions made prior to enrolment.
14.15. Car hire Service Partners offer Members service benefits and the ability to earn Avios points if the Member quotes his/her Membership number when hiring a car (on eligible rates) and presents his/her Card or Membership Number when picking up the car. Retrospective claims for Avios points must be made within 6 months of the date of the hire; new Members cannot claim for car hire transactions made prior to enrolment.
14.16. Other Service Partners which offer service benefits and the ability to earn Avios points to Members are listed on ba.com.
14.17. A Member must give his/her Executive Club number to the reservations agent/travel agent each time a booking is made for travel on British Airways or when using any other Services. A Member must also present his/her Executive Club Card at check-in. Failure to give complete information may result in earned Avios points and Tier Points not being credited to the Member's account and the Member not receiving certain Services.
14.18. Executive Club Members who are registered in the United Kingdom and North America (including Bermuda and the Caribbean) can collect bonus Avios points when booking a flight inclusive package, (flight+hotel or flight+car), where the individual elements have not been displayed separately. The actual level to be awarded will be displayed at the time of booking as “bonus Avios points”.
14.19. To qualify for bonus Avios points, you must have an active Executive Club account into which they can be awarded.
14.20. Bonus Avios points will not be awarded to you if you have registered for the Executive Club in one country, but selected a different county of residence when making your booking.
14.21. Avios points are shown on the Executive Club member’s account 48 hours after the departure date of the booking. If your booking is cancelled no Avios points will be awarded.
15.1. Avios points are redeemed by Members with AGL for Rewards provided by British Airways and Service Partners. The methods to redeem those Avios points and access the Rewards are set out in the remainder of this Clause 15.
15.2. Rewards will be issued to any name requested and mailed only to the preferred mailing address of the Member. In some countries Members may be required to collect Rewards from designated places. Rewards for travel on British Airways flights are subject to the General Conditions of Carriage for Passengers and Baggage. Rewards for travel on Airline Partner flights are subject to the relevant terms and conditions of the Airline Partner. Non-Flight Rewards are subject to the terms and conditions notified to the Member at the time of booking by British Airways or the relevant Service Partner.
15.3. Requests and bookings relating to Rewards (including Service Partner Rewards) may be made online at ba.com or through the Member's local service centre in accordance with such procedures that may be in force from time to time for the issue of Rewards, as set out on ba.com. Reward bookings can only be requested by the Member who holds the account or an individual nominated in accordance with Clause 3.13. Members should allow 3-4 weeks for Service Partner requests to be processed. Rewards will only be sent to the Member's preferred mailing address.
15.4. Infants (less than 2 years of age) travelling with a Member on a flight Reward will travel for ten percent of the Avios points required for the Member's flight Reward if they do not have their own seat. Children (2 years of age or older) and infants who require their own seat will be "charged" the full Avios points for the relevant destination.
15.5. Bookings for Reward travel must be made no later than 10 days prior to the intended time of departure where a paper ticket is issued (the applicable regional booking requirements are set out on ba.com) and no later than 24 hours prior to the intended day of departure where an e-ticket is issued. Bookings which do not comply with these requirements may be subject to a charge as specified on ba.com.
15.6. Reward tickets will be issued at the same time as the booking is made. In some countries Reward tickets may have to be collected from designated places.
15.7. E-tickets in respect of Reward travel will be issued for travel on all routes where possible. Where a member chooses a paper ticket on an eligible route a charge, as specified on ba.com, will be applied.
15.8. One way tickets can be issued as Rewards on British Airways flights at 50% of the Avios points required for a return journey to the same destination. Open tickets cannot be issued as Rewards.
15.9. There are no charges for stopovers included in a Reward itinerary where the stopover is connecting from a domestic flight on to a long-haul destination. For reward itineraries where the stopover is connecting from a domestic flight on to a shorthaul destination, charges will be applicable.
15.10. For return journeys, outbound and return flights must be booked at the same time. Travel to one destination from a point of origin and returning from another city to the same point of origin (or vice versa) is permitted.
15.11. Reward bookings are subject to availability and cannot be waitlisted. Reward bookings may be made up to 355 days prior to departure, during this period, as a minimum, British Airways makes some seats available for Reward bookings on all routes operated by British Airways on some flights in each direction for each week of operation throughout the year. The total number of seats available for Reward bookings will vary from route to route and from week to week depending on commercial demand. Reward bookings on an Airline Partner are subject to the availability determined by the Airline Partner. Members are advised to make Reward bookings well in advance of the date of travel however British Airways cannot guarantee that a Member will be able to make a Reward booking on any specific flight regardless of the time of booking.
15.12. Rewards for travel will only be issued to and from destinations served by British Airways and/or Airline Partners designated at the time the ticket is issued and also at the time the ticket is used. The most direct routing must be taken.
15.13. Rewards are based on round trip travel between origin and destination using the most direct route possible. Rewards may be for more than one flight sector. On no more than one occasion per Reward may a flight sector commence at a different point from the end of the preceding flight sector. It is possible to combine flights on British Airways and Service Partner airlines to make a round trip journey of up to a maximum of 8 sectors.
15.14. Members will be charged a fee as specified on ba.com for tickets they have lost.
15.15. Other than in relation to special promotions and subject to the applicable Conditions of Use of such promotions, Members will be liable for all taxes and other charges associated with Reward travel on British Airways or a Service Partner airline, including without limitation, airport departure tax, customs fines, immigration fees, airport charges, customer user fees, carrier imposed charge, fuel surcharge, agricultural inspection fees, security and insurance surcharge or other incidental fees or taxes charged by any person or relevant authority or body, including, but not limited to British Airways. If required to do so, British Airways will provide any relevant fiscal authorities with full details of any persons in receipt of Rewards. Any liabilities that arise as a result of the submission of these details, or from a direct notification by a Member, shall be the personal liability of the Member concerned and shall not be borne or paid by British Airways.
15.16. Reward tickets are subject to IATA fare construction rules. Travel itineraries for Reward bookings may start and end at different airports within the same country, or in different countries, provided the two airports are in the same zone. Outbound journeys may terminate at a different airport to the airport where the return journey starts provided the two airports are within the same zone. The different zones are listed in the redemption zone map on ba.com.
15.17. All Reward travel must be completed within 12 months of the date of ticket issue.
16.1. Changes to bookings for Reward travel on flights operated by British Airways or Airline Partners are permitted only in respect of date (subject to clause 16.2.), time, class of service and (subject to Clause 16.3.) route. Such changes may only be made by the Member or an individual nominated in accordance with Clause 3.13.
16.2. For Reward flight bookings made on or after 28th April 2015: where the date applicable to a Reward travel booking is a peak travel date it may be changed provided that the new date selected is also for travel during a peak travel period. Where the originally booked travel date is an off-peak travel date, the date can be changed provided that the new travel date is also an off-peak travel date. Where the originally booked travel date is a peak travel date, the date can be changed to an off-peak travel date. Where a booking is changed from a peak travel period to an off peak travel period, Members will receive a refund either through the local Executive Club service centre when the change is made or by following the process set out on ba.com for changes made online. Date changes are not permitted where the originally booked travel date is an off-peak travel date, and the new travel date is a peak travel date through ba.com, however such changes can be processed through contacting the local Executive Club service centre. Peak and off-peak travel dates are subject to change and can be found on ba.com at the time of booking.
16.3. The route applicable to a Reward travel booking may be changed provided that the new route selected would, as at the date the change is requested, require the redemption of the same amount of Avios points as was redeemed in making the original booking. Route changes are only permitted for Reward travel bookings which (other than for the payment of taxes, fees and charges) are purchased using Avios points only.
16.4. If more than one Avios and Money price option is available for a British Airways flight, it is not possible to change the price option chosen by a Member after a booking has been made.
16.5. All permitted changes are subject to capacity limitations and must be made a minimum of 24 hours prior to the scheduled departure of the first flight in the Reward travel itinerary.
16.6. A fee as specified on ba.com may be payable for each permitted change. For the avoidance of doubt, name changes are not permitted.
16.7. If you make a Non-Flight Reward booking a per product fee as specified on ba.com will be charged in addition to any fees levied by the Marketing Partner for each change made. Changes are not permitted inside 72 hours of travelling.
17.1. A fee as specified online at ba.com will be charged if flight bookings for Reward travel are cancelled by the Member prior to departure. Provided a cancellation is made more than 24 hours prior to the scheduled departure of the first flight in the Reward itinerary the Avios points charged for the Reward will be re-credited to the Member's account. Avios will not be refunded for partially flown bookings.
17.2. If flight bookings for Reward travel on British Airways or on flights operated by an Airline Partner are cancelled by the Member within 24 hours of departure, Avios points in respect of the Reward will not be re-credited to the member. In the event you are prevented from travelling by an Event Beyond Your Control we will refund your Avios points provided you have an unused Reward, have informed British Airways promptly, provided evidence of the event if requested to do so and paid the applicable fee specified on ba.com.
17.3. Failure to utilise an Reward flight i.e. "no show", will result in the airline's cancellation of any onward or return reservations and Avios points cannot be re-credited.
17.4. Unless specified otherwise if you cancel a Non-Flight Reward booking we will charge you a per product fee as specified on ba.com in addition to the fees set out below:
|Period before your departure date||Percentage of refund|
|15 or more days||100% refund|
|14 to 8 days||75% refund|
|7 to 4 days||50% refund|
|Up to 3 days||0% refund|
17.5. For bookings made with Marketing Partners, additional fees may be levied by the Marketing Partner for cancellations on any Non-Flight Reward booking
17.6. If you book a special offer Non-Flight Reward, the cancellation terms and conditions may be different to those given above. Due to the discounts offered on these packages, the refund may be lower depending on the supplier, the amount of the discount and the date you cancel your booking. We will tell you whether you are booking a special offer Non-Flight Reward when you make your booking.
18.1. The following are the specific terms and conditions that apply to Household Accounts. If there is any conflict between the terms and conditions in this Clause 18 and any other clause herein, these terms and conditions will prevail to the extent the term or condition relates to, or regulates the operation of the Household Account:
18.1.1. Members can apply for a Household Account by completing the application process available online at ba.com.
18.1.2. A maximum of seven individuals are allowed per Household Account. All Household Account members must permanently reside at the same residential address. Subject to Clause 18.1.4 (b) below, there is no age requirement to belong to a Household Account.
18.1.3. Only one Household Account per residence is permitted. Business addresses are not permitted for Household Accounts. Only permanent residential addresses are permitted for Household Accounts.
18.1.4. To create a Household Account:
(a) the application process on ba.com must be completed naming the relevant members; and
(b) a primary member must be designated in respect of the Household Account who must be 18 years of age or over and, in all cases, an existing Member of the Executive Club.
The remaining members of the Household Account (other than the primary member) can either be existing Members of the Executive Club or new Members. At the time of joining the Household Account, new Members will receive an Executive Club Membership number and will be eligible for a Card if the required Avios points have been earned.
18.1.5. Subject to clause 18.1.6 only the primary member of the Household Account may submit a change of address, details of the addition to and removal of members from such account or the dissolution of the account. This will change the address on the account and/or status of the account for all of the Household Account members. The primary member can make such changes by using the process available online at ba.com.
18.1.6. Members who are part of a Household Account, but who are not the primary member of the Household Account can request at any time to be removed by contacting the Executive Club in writing (including e-mail). Members of a Household Account other than the primary member cannot request the other Members of a Household Account to be removed.
18.1.7. If the primary member of the Household Account dies or leaves the Executive Club, the remaining Household Account members, who are over 18 years, must nominate between them another member (or a new member) to become the new primary Household Account member. Failure to do so will result in the dissolution of the Household Account. The new primary member must satisfy the criteria in Clause 18.1.4(b) above. Details of the new primary member must be notified to British Airways in writing at the address specified on ba.com.
18.1.8. Once a Household Account is established, new member(s) may not be added or existing member(s) removed more than once every six months. A Household Account may not be dissolved or re-established more than once every six months.
18.1.8. Avios points will be tracked and recorded individually under each member's own Executive Club Membership number by British Airways. Provided a member has been active in the Executive Club programme, each member may access an online statement at ba.com detailing their own transactions and the household Avios points in total. For the avoidance of doubt, infant fares do not earn Avios points.
18.1.9. Executive Club Tier level is attained for the individual (not the household) based on the individual member's Tier Points earned.
18.1.10. Any Household Account member can individually redeem from the Household Account, regardless of who earned the redeemed Avios points, including without limitation, all or part of the total Avios points earned by the other members of the Household Account. Each member is solely responsible for discussing with other Household Account members decisions concerning the use and redemption of Avios points under any Household Account as between members.
18.1.11. When a redemption is made for individuals who are either on the Household Account or Family and Friends list the Avios points will be taken from each member's Avios points balance in proportion to the size of each Household Account member's Avios points balance.
18.1.12. Parents or guardians may nominate persons under 18 years of age to be a member of a Household Account and this will entitle them to earn and, subject to the remainder of this Clause 18.1.12, redeem Avios points. Requests and bookings relating to Rewards may be made by any Household Account member provided they are 18 years of age or over. For the avoidance of doubt, apart from the ability to earn Avios points and to receive the benefit of Reward travel by virtue of Avios points being redeemed for their benefit by any Householder Account member over 18 years of age, Household Account members under 18 years of age are not entitled to the Services by reason of their being a Household Account member.
18.1.13. If a participant dies, ceases to reside at the Household Account address or ceases to be a Member of the British Airways Executive Club, the unredeemed Avios points held by that person will be removed from the Household Account balance.
18.1.14. Subject to Clause 18.1.12, Rewards can only be issued by British Airways to members of the Household Account or to customers listed on the households Family and Friends list (and will not be issued to persons that are not members of such an account/list), as designated/nominated by a Household Account member at the time of issuance, after which Rewards may not be transferred or reissued to a different name except where in accordance with the Conditions of Use relating to Transfer Avios.
18.1.15. Rewards will be mailed only to the residential address noted on the Executive Club Household Account records. In some countries Rewards may have to be collected from designated places.
18.1.16. For the avoidance of doubt the Avios points balance of individual Household Account members shall expire in accordance with Clause 14.4 if the individual Household Account member has not earned or redeemed Avios points or purchased or transferred Avios points in accordance with the appropriate Conditions of Use for 36 consecutive months. Notwithstanding Clause 3.12.1 in such circumstances the membership of the individual Household Account member and the Household Account shall continue in effect.
18.1.17. Notwithstanding Clause 18.1.16 in the event a Household Account has as a Household Account member a Gold or Silver Tier Member who has earned or redeemed Avios points within the last 36 consecutive months then the Avios points balance of the other Household Account members shall not be subject to expiry in accordance with Clause 14.4. In the event a Household Account ceases to have as a Household Account member any such Gold or Silver Tier Member then the provisions of Clause 18.1.16 shall apply.
18.1.18. For commercial bookings made using Avios as part-payment, bookings can be made for people outside of the household account. Current redemption rules apply regarding the debiting of Avios across the accounts of the household members.
19.1. The following are the specific terms and conditions that apply to Family and Friends lists which enables Members who are part of a Household Account to redeem for a nominated group of five individuals who do not reside at the same address. The operation of the Family and Friends list is subject to that of the Household Account provisions at Clause 18, and if there is any conflict between the terms and conditions in this Clause and any other Clause herein, these terms and conditions will prevail to the extent the term or condition relates to, or regulates the operation of the Friends and Family list.
19.1.1. Members may nominate individuals to be part of their Family and Friends list at any time by visiting ba.com.
19.1.2. Individuals nominated to the Family and Friends list must remain on the list for a minimum of six months.
19.1.3. If a Member is also part of a Household Account, where they are not the nominated Head of the Household Account, then their Family and Friends list will be shared with the Head of the Household Account.
19.1.4. Members may have up to a maximum of five individuals on a Family and Friends list at any given time.
19.1.5. Only one Family and Friends list is permitted per Member.
19.1.6. To add individuals to a Family and Friends list, Members must complete the mandatory information as requested on the dedicated Family and Friends webpage on ba.com. Members are responsible for the accuracy of the information provided and for obtaining the consent of the individual nominee to do so.
19.1.7. The individuals added to the Family and Friends list can either be existing Members of the Executive Club, in which case their Executive club number can be added to the nomination, or they can be individuals who are not Members of the Executive Club.
19.1.8. At the time of nomination to the Family and Friends list, non-Members will not receive an Executive Club Membership number or be automatically enrolled into the Executive Club. Should the nominated individual wish to become a Member of the Executive Club then they are responsible for completing an enrolment form and providing their details to their relevant family or friend who has selected to nominate them to be part of their Family and Friends list.
19.1.9. Once a Family and Friends list is established, new nominees(s) may be added or existing nominee(s) removed at any time, at all times subject to Clause 19.1.2.
19.1.10. Avios points collected will not be ‘pooled’ amongst members who are part of a Family and Friends list.
19.1.11. When redemption from a Household Account is made for a nominated Family and Friends list member Avios points will be taken from each Household Account Member's Avios points balance in proportion to the size of each Member's Avios points balance. No Avios points will be taken from the Family and friends list member’s account.
19.1.12. Persons under 18 years of age can be nominated to be part of to be a member of a Friends and Family list, however must be enrolled into a Household Account in order to be able to become an Executive Club Member. Use of BA facilities such as lounges and other Executive Club privileges may not be available to persons under the age of 18 travelling without an adult.
19.1.13. Members of a Friends and Family list who are removed from the list in accordance with Clause 19.1.9 will retain their individual Executive Club status (if applicable).
19.1.14. Members of a Family and Friends list who are also Executive Club Members are subject to Clause 14.4 in respect of expiration of points.
20.1. From time to time, British Airways and AGL may offer special promotional rates for Avios points and/or Reward bookings and such accruals and/or bookings will be subject to the terms and conditions as published with each offer and which take precedence over these terms and conditions. Unless otherwise permitted by British Airways, Rewards (including those special promotional Rewards) may not be used in conjunction with other awards, promotions, coupons, discounts or special offers.
20.2. Other than as provided for herein Rewards are not redeemable for cash, refundable or exchangeable for any other tickets or anything else and may be confiscated in such circumstances. At no time may Rewards be purchased by, sold to, bartered or otherwise transferred to other persons.
20.3. It is the Member's responsibility to ensure that they and everyone with whom they are travelling or any third party in whose name a Reward has been issued:
20.3.1. have checked the relevant entry requirements for any country being visited; and
20.3.2. have the correct passports, visas, health certificates and other travel documents needed for the journey.
Members, travel companions or third parties in whose name a Reward has been issued may be denied boarding if their documents are not in order. British Airways shall not be liable for any Loss suffered by a Member and/or traveller as a result of their failure to arrange the above.
20.4. British Airways and AGL reserves the right to audit a Member's account and records without notice to the Member to check for compliance with these terms and conditions, the British Airways General Conditions of Carriage and any other applicable rules, regulations or terms and conditions. During an audit a Member may be unable to make Reward bookings or make or receive transfers of Avios points pursuant to the Conditions of Use relating to Transfer Avios.
21.1. Avios points, and all rights of title to and property in such Avios points issued at any time, remains with AGL at all times and never passes to the Member.
21.2. Risk (for example, theft or unauthorised or fraudulent redemption) associated with Avios points passes to the Member as soon as Avios points is recorded on the Member's account, or otherwise awarded to the Member. Neither AGL nor British Airways is liable for unauthorised or fraudulent redemptions arising due to the actions of the Member or the failure by the Member to adhere to these Terms and Conditions.
22.1. Except as otherwise provided by British Airways and AGL and communicated to the Member, Avios points are not transferable (whether from person to person, account to account, statement to statement, card to card or otherwise) other than in accordance with the Conditions of Use relating to Transfer Avios and cannot be bequeathed, devised or otherwise transferred by operation of law.
22.2. Any purported purchase, sale, transfer, unauthorised use (including bartering), procurement or redemption of Avios points issued or awarded to another person or any other use of Avios points contrary to these Terms and Conditions will constitute a fundamental breach by the Member of these Terms and Conditions and the Conditions of Use relating to Purchase Avios and Transfer Avios and therefore the contract between British Airways, AGL and the Member.
22.3. Each Member acknowledges that a breach pursuant to Clause 22.2 above may also constitute an inducement to breach the contract between British Airways, AGL and the Member, intentional damage to the business of British Airways and/or AGL,, conspiracy and criminal offences under applicable local or national law. Any breach pursuant to Clause 22.2 will constitute Fraud and/or Misconduct and will be dealt with in accordance with Clause 24.
Members may terminate their Membership by writing to their local service centre stating that they no longer wish to be a Member and (if applicable) enclosing their Card cut in half. Any such termination will result in a loss of all Avios points and does not relieve the Member of any continuing obligations under these terms and conditions.
24.1. In addition to any other rights or remedies it may have British Airways reserves the right at any time in its absolute discretion to terminate the Membership of any Member and/or (if applicable) the right of any Member to use the Card if a Member commits Fraud, Misconduct, is given a banning notice or withdraws their consent under Clause 4. British Airways must write to such Member stating their Membership is being terminated for this reason. British Airways and/or AGL may in its discretion suspend such termination and impose a reduction in Tier grade and/or remove Avios points and/or Tier Points and/or request undertakings in respect of future conduct.
24.2. In the case of Fraud and/or Misconduct, British Airways and/or AGL may cancel all accrued and accruing Avios points of the Member and any Reward tickets.
24.3. The Member shall be liable to British Airways and/or any Airline Partner for the full price of any travel undertaken on Reward tickets, wholly or partly as a result of such Fraud and/or Misconduct, in accordance with the published fare applicable to such travel together with any reasonable costs, including legal fees, incurred by British Airways.
24.4. In the event of the termination of Membership the Card (if applicable) must be returned to British Airways. Furthermore an individual may be required to return any co-branded financial cards to the card issuer. In the event an individual continues to hold a co-branded financial card they will not be entitled to receive any Avios points or Services.
British Airways and/or AGL may terminate the Executive Club at any time. Except in the event of insolvency of British Airways or AGL, each of British Airways and AGL will use its reasonable endeavours to give at least six months’ notice to Members. In the event of insolvency of British Airways or AGL, or otherwise at the end of the period of notice, each Member acknowledges and agrees that their right to use the Services (including the earning and redemption of Avios points with AGL) will cease with immediate effect.
26.1. British Airways and/or AGL may modify, withdraw, amend or add to any Services or other offers or arrangements or impose any requirements or restrictions relating to the use of Services or Rewards. British Airways and/or AGL will give as much advance notice as practicable of such action to Members. Current information is set out on ba.com.
26.2. Examples of the action which British Airways and AGL might take under Clause 26.1. include withdrawing Services which British Airways provides itself (such as Lounges), modifying the right to earn or redeem Avios points, amending or withdrawing Lifetime Status (such as Gold for life), the withdrawal of a Service (such as car hire) provided by a Service Partner or the withdrawal of Rewards. In addition, Service Partners reserve similar rights to withdraw, amend or add to Services or impose requirements or restrictions relating to them.
26.3. Members shall be deemed to have agreed to any modifications, withdrawal, amendment or addition to the Services or Rewards or the Executive Club Avios points programme pursuant to Clause 26.1 if, after they have been notified of the changes, they continue to quote their Membership number to obtain Services. Members who do not wish to accept changes in the Services may terminate their Membership in the manner described in Clause 23.
British Airways and AGL may, from time to time, change the currency used by the Executive Club either in whole or in relation to any country or region. British Airways will use its reasonable endeavours to give at least six months notice to Members of any such changes.
British Airways and AGL reserves the right at all times to make any changes to these Terms and Conditions subject to giving Members reasonable notice as appropriate in the circumstances. Members who do not accept the amendments may terminate their Membership as described in Clause 23.
29.1. Neither British Airways nor AGL will be liable for any Loss resulting from alteration to, or termination of the programme or the right to earn or redeem Avios points or any of the Services, except for Loss caused by its own negligence or wilful misconduct.
29.2. Neither British Airways nor AGL will be liable for any Loss if, by reason of local legal or regulatory prohibitions or restrictions, the Executive Club or the whole or any part of the Services cannot be made available in certain countries or to certain Members.
29.3. The limitations and exclusions of liability referred to in the General Conditions of Carriage for Passengers and Baggage will apply in relation to travel on the services of British Airways including Reward travel.
29.4. The limitations and exclusions of liability referred to in terms and conditions of the relevant Airline Partner will apply in relation to any travel on the services of the Airline Partner including Reward travel.
29.5. The limitations and exclusions of liability referred to in terms and conditions of British Airways and/or AGL and the relevant Service Partner will apply to Non-Flight Rewards as are notified to the Member at the time of booking by British Airways or the relevant Service Partner.
30.1. Neither British Airways nor AGL makes any representations as to any income, use, excise or other tax liability of Members as a result of their Executive Club Membership. Such a tax liability may arise, for example, if a Member obtains Avios points and/or Rewards as a result of business expenditure. Members are advised to check with their accountant or tax adviser for further information.
30.2. The Member is solely responsible for any tax liability incurred as a result of Membership.
British Airways and its Airline and Service Partners are constantly trying to improve the Services it provides to its Members. Any Member with concerns or complaints should contact their local service centre. British Airways may occasionally monitor telephone calls from Members to the service centre to maintain and enhance its service to Members.
32.1. To the extent permissible by local law or regulation these Terms and Conditions shall be governed by and construed in accordance with English law. British Airways and AGL and each Member submits to the non-exclusive jurisdiction of the English courts to resolve any disputes that may arise out of them.
32.2. Any provision of these Terms and Conditions declared void or unenforceable by any competent authority or court shall, to the extent of such invalidity or unenforceability, be deemed severable and shall not affect the other provisions remaining which shall continue unaffected.
32.3. If there is any conflict in meaning between the English language version of these Terms and Conditions and any version or translation of these Terms and Conditions in any other language, the English language version shall prevail.
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