Overview

Distinguished with the LHW Commitment to Quality Awards and rated Five Diamonds by AAA, this luxurious, All Inclusive hotel distinguishes Riviera Maya as a premier holiday destination and is ideal for families, food lovers and couples alike.

Situated along a glorious white sand beach of Mexico's stunning Caribbean coast, Grand Velas Riviera Maya offers elegant and classy accommodations, an exquisite gourmet culinary tour dining experience (including a 5 Diamond restaurant), a world class spa and personalised butler concierge services.

Ideal for family-friendly holidays, The Ambassador area of the resort includes 195 spacious 1,200+ sq. ft. ocean-view suites with a terrace, Jacuzzi, sitting area and some with a private plunge pool. These suites are conveniently located around the main infinity pool which is ideal for child’s play near the Kid's Club and gym.

The spacious, high tech teen lounge features a range of games like Xbox, karaoke and ping pong. When evening sets in, the fun continues with a disco dance floor with surround sound and special lighting. Karaoke offers 45,000 songs in multiple languages.

Two kids clubs allow younger guests to try exploring the resorts cenotes, or planting a tree in their name to increase the lush jungle surrounding them. Children aged between 4 and 12 can enjoy storytelling, a theatre, make jewellery and go on treasure hunts. There is even a dedicated concierge for babies, allowing parents to relax. Active families will love the choice of outdoor experiences, from bicycle tours and kayaking, to snorkelling, beach volleyball, treasure hunts, arts and crafts and much more.

Eight onsite restaurants mean you are spoiled for choice when deciding where to dine here. The luxurious Cocina de Autor restaurant is a Five Diamond AAA delight, the first All Inclusive resort to receive this high accolade. Enjoy seasonal produce crafted in to stunning Spanish/Mexican dishes by three international chefs. There is also award-winning Frida, a restaurant serving up the regional delicacies of Mexico, inspired by local painter Frida Kahlo, and is a Four Diamond AAA restaurant itself.

While the kids are having fun, adults can enjoy an award-winning spa, Se Spa, previously named best spa in the world by luxury travel agents. Practicing holistic Mayan inspired treatments, it makes this hotel the ultimate destination for rest and relaxation as well.

Accommodation details

Address:

CARRETERA CANCUN TULUM
COL CENTRO, PLAYA DEL CARMEN
Riviera Maya
Mexico
77710

Check-in Details:

Normal Check-in: 15:00
Normal Check-out: 12:00

Location:

36.0 mi / 58.1 km from city centre

Room types and facilities

Total Number of Rooms - 491

ZEN GRAND SUITE NATURE VIEW

Sleeps 4, Bed Type: King(s) or queen(s)  Balcony/Lanai/Terrace, In Room Movies, Private bathroom, Trouser/Pant press, Ceiling fan, Satellite television, Separate Shower, Air conditioning, Separate Bath, Minibar, Television

ZEN GRAND POOL SUITE NATURE VIEW

Sleeps 4, Bed Type: King(s) or queen(s)  Balcony/Lanai/Terrace, In Room Movies, Private bathroom, Trouser/Pant press, Ceiling fan, Satellite television, Separate Shower, Air conditioning, Separate Bath, Minibar, Television

AMBASSADOR SUITE OCEAN VIEW

Sleeps 4, Bed Type: King(s) or queen(s)  Balcony/Lanai/Terrace, In Room Movies, Private bathroom, Trouser/Pant press, Ceiling fan, Satellite television, Separate Shower, Air conditioning, Separate Bath, Minibar, Television

AMBASSADOR POOL SUITE OCEAN VIEW

Sleeps 4, Bed Type: King(s) or queen(s)  Balcony/Lanai/Terrace, In Room Movies, Private bathroom, Trouser/Pant press, Ceiling fan, Satellite television, Separate Shower, Air conditioning, Separate Bath, Minibar, Television

GRAND CLASS SUITE OCEAN FRONT VIEW

Sleeps 4, Bed Type: King(s) or queen(s)  Balcony/Lanai/Terrace, In Room Movies, Private bathroom, Trouser/Pant press, Ceiling fan, Satellite television, Separate Shower, Air conditioning, Separate Bath, Minibar, Television

General facilities

  • 3 Pool
  • Massage services
  • Live entertainment
  • Pool Bar
  • Spa
  • Aerobics instruction
  • Elevators
  • Exercise gym
  • Non-smoking rooms (generic)
  • 2 Children's pool
  • Internet services
  • Hairdresser/barber
  • Hair dryer
  • Kids Club
  • Water sports
  • On-Site parking
  • Steam bath
  • Golf
  • Outdoor pool
  • Baby sitting
  • Dry cleaning
  • Complimentary in-room coffee or tea
  • Business center
  • Concierge desk
  • Sauna
  • Jacuzzi
  • Beauty shop/salon
  • Ironing board
  • Laundry/Valet service
  • Room service
  • Currency exchange
  • 8 Lounges/bars
  • 7 Restaurant
  • Shop

Other facilities

Additional amenities for a fee:

• Special wine and imported liquors, laundry and dry cleaning, beauty parlour, SPA treatments and services including Riviera Maya Water Journey Hydrotherapy circuit, art and ceramic workshop, long distance calls, tours and transportation, shops and boutique, hobie cat, catering service, WiFi, doctor consultations and diagnosis, travel agency, car rental, baby sitting services, airport-hotel-airport transportation and any item or service not mentioned in the inclusions.

• The Grand Class Suites welcome families from all ages, however the Grand Class Pool and the Bistro all day restaurant located next to the Grand Class pool will only be available to guests 16 years and older.

Dining information

• Azul Restaurant - a casual, international cuisine establishment

• Frida Fine cuisine - Mexican gourmet dinner food

• Sen Lin - Asian dinner restaurant

• Piaf - French gourmet dinner restaurant, for over 12's. Children aged 12 - 16 years are welcome for sittings at 18:00 and 18:30, sittings after 19:00 are available for 16 years+ only

• Cocina de Autor - molecular cuisine for over 12's, dinner only, children aged 12 - 16 years are welcome for sittings at 18:00 and 18:30, sittings after 19:00 are available for 16 years+ only. This restaurant is the winner of a 5 Diamond rating, making it one of North America's most renowned dining experiences

• Chaka - international breakfast and lunch

• Bistro - French food for children 16 years+

• Koi Sports Bar and Dancing lounge - includes a black diamond 231” HDTV providing viewing of top shows and sports events. A DJ spins the latest hits for your listening and dancing pleasure, with a dedicated dance floor. The casually elegant ambiance features indoor and outdoor seating. Enjoy the wide range of frosty beers, signature cocktails and a menu of light bites.

Additional information

We strongly recommend that transfers are booked in this destination. Transfers must be booked as additional items, for which separate vouchers will be required.

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