Just off the azure waters of the Caribbean Sea, the all-inclusive Hard Rock Hotel Riviera Maya is nothing short of the ultimate crowd pleaser. Enjoy world-class shopping and a large selection of restaurants and bars.

The Hard Rock Hotel Riviera Maya provides two distinct areas, the main is perfect for families, drop the kids off at one of the six family friendly pools and restaurants. Teens can enjoy a wealth of activities, including borrowing a Fender guitar with a refundable deposit.

Enjoy added opulence with Rock Royalty, which offers a Rock Royalty personal assistant, spa tub preparation, complimentary 25-minute couple massage at the Rock Spa® plus much more.

Why not visit Woodward Riviera Maya which is a 20,000sqft area offering a huge selection of sporting activities, from trampolines, BMX park, gymnastic floor and indoor skate park, to foam pit, digital media space, cafe snack bar and DJ booth. A truly magnificent entertainment experience to enjoy during your stay, get to grips with a mandatory session and then enjoy private classes or drop ins afterwards. Over seven's are welcome and under 17's need to be with an adult. Payable locally and you can bring your own equipment or rent.

Accommodation details


Carretera Cancun - Tulum Km. 72

Check-in Details:

Normal Check-in: 15:00
Normal Check-out: 12:00


51.8 mi / 83.5 km from city centre

General facilities

  • 2 Pool
  • Live entertainment
  • Pool Bar
  • Solarium
  • Aerobics instruction
  • Coffee shop
  • Elevators
  • Exercise gym
  • Non-smoking rooms (generic)
  • 6 Children's pool
  • Internet services
  • Hairdresser/barber
  • Hair dryer
  • Water sports
  • Whirlpool
  • On-Site parking
  • Playground
  • Golf
  • Outdoor pool
  • Baby sitting
  • Dry cleaning
  • Safe deposit box
  • Children's nursery
  • Bicycle rentals
  • Complimentary in-room coffee or tea
  • Business center
  • Concierge desk
  • Jacuzzi
  • Nightclub
  • Beauty shop/salon
  • Ironing board
  • Laundry/Valet service
  • Currency exchange
  • 9 Lounges/bars
  • Onsite laundry
  • 9 Restaurant

Other facilities

• Picks - choose from 20 guitars and help unleash your inner rock star (refundable deposit payable)

• Tracks - choose free tracks by visiting music.hardrockhotels.com and download one of the three carefully curated playlists.

Dining information


• The Market – international buffet

• Pizzeto – wood stove pizza, salads, soups and pastas a la carte

• Frida – traditional Mexican specialties a la carte

• Ipanema – Brazilian rodizio

• Zen – Teppanyaki experience

• Caffeto – continental breakfast, snacks, coffee and tea

• Float – Snacks by the pool

+ 9 bars and lounges.

Additional information

In response to Coronavirus (COVID-19) there will be thermal temperature screening procedures in place when entering the hotel. Concierge and butler service are available at the Lobby Hacienda. Not all restaurants and bars will be open, and buffets will be replaced with a la carte meals or assisted buffet. The fitness centre and yoga temple will operate with a limited capacity, and Les Mills programmes will remain unavailable until further notice. Reservations are required at the spa. The nightclub will be unavailable until further notice.

Hard Rock Hotels are committed to keeping you safe, visit ba.com/hardrock-rivieramaya-safety and find out more about the measures they've put in place.

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