Clinical Human Factors Training


A Clinical Human Factors partnership between British Airways & the NHS

British Airways Flight Training are offering a unique one-day workshop using flight simulation and aviation concepts to provide Human Factors Training relevant to the healthcare environment.

Human Factors principles have been applied to every aspect of aviation; design, work environment and human performance for over a quarter of a century. Aviation has best practice concepts in areas such as leadership, communications, teamwork, decision making and situational awareness. These are seen in everyday use in how pilots and cabin crew work on-board aircraft.

Our one-day workshop is run jointly by British Airways’ senior training pilots in conjunction with senior clinicians with a background in Human Factors training working in the current high pressure healthcare environment. Delegates will develop a deeper understanding of the role of human factors in healthcare and learn how to implement these in their day to day clinical practice. Senior BA training pilots and clinicians share their experiences and good practice as well as critical incidents learning.

Who Should Attend?
Healthcare professionals from all medical specialities
Risk managers
Patient support organisations

The course is only open to sixteen delegates and each delegate will experience the following:

Flight Simulator
Get into the cockpit of one of our £10m full-motion flight simulators with one of our training pilots and take flight.
Take the controls and experience first-hand what tools pilots use to avoid human factor errors during your one-hour flight.

Cabin Simulation
Workshops held in our cabin simulators blending medical scenarios and an unfamiliar environment allowing us to draw out and emphasise the human factors at play.
Simulations led by clinicians trained in simulation training & British Airways cabin crew training instructors with a clinical background.

Seminars & Workshops
Informative and interactive seminars given by British Airways Human Factors trained pilots.
Facilitated workshops with peer to peer supported learning conducted by Human Factors trained clinicians.

Course Dates
There will be a limited number of courses during the year with the next courses taking place on:

Saturday 23rd March 2019 - APOLOGIES, THIS COURSE IS NOW FULL


Book a Date

British Airways Flight Training is located within the British Airways Global Learning Academy facility at Heathrow Airport.

The cost, including a light lunch and refreshments throughout the day, is:
£395.00, including VAT, per delegate.

CPD Points
The course is accredited for 6 CPD points by the Royal College of Anaesthetists.

Security Information
When you arrive for the course, you will be required to show one form of photographic identification such as your passport or UK photographic driving license. Failure to do so will prevent a security pass being issued and denial of access with no refund of your course fees.

Further Information
If you would like any further information on this please contact:


collapsedshowCourse Programme

08:30 hrs      Arrive at British Airways Global Learning Academy, Heathrow.
                      Meet your hosts. Security Pass processing and transfer to lecture room.
09:00 hrs      Registration and tea & coffee
09:15 hrs      Introduction and Learning Goals For The Day

                      Crew Resource Management Training in Aviation

                      Human Factors in Healthcare - A Brief Overview
10:40 hrs      Tea & coffee break
11:00 hrs      Workshops & Lunch:

                       • Fly a full-motion flight simulator
                       • Challenging your colleagues
                       • Developing a checklist discipline
                       • On board Cabin Medical Emergencies with emphasis on Human Factors
                       • Light lunch and refreshments
15:25 hrs      Putting It Together: Challenges of Introducing Crew Recourse Management and Human Factors in Healthcare (interactive)

16:25 hrs      Summary & Feedback
17:00 hrs      Depart British Airways Global Learning Academy
(The above is a provisional programme and timings for the day)

collapsedshowRecommendations for the Course

Safety & Security
Safety & Security is our FIRST priority in British Airways.

British Airways Flight Training is located inside the main British Airways Engineering Base at Heathrow Airport.  This is a very busy operational area.  Exercise caution and observe all safety and security instructions.

Do not breach any security procedures.  Do not access any restricted areas or aircraft.  Do not use your pass to allow access to anyone else.  Failure to abide by security procedures will result in denial of access or immediate removal from the Base and may lead to prosecution.

To gain access to British Airways Flight Training, you will first need to report to Vanguard House (Pass Issue) where you will be met by your host and be issued with your Security Pass.

You will be required to show one form of photographic identification such as your passport or UK photographic driving licence.  Failure to do so will prevent a Security Pass being issued and denial of access with no refund of your course fees.  Your Security Pass must be worn and be visible at all times.  It must be returned at the end of your visit.

Personal Health and Physical Abilities
Our Simulator flights involve a degree of physical mobility and may not be suitable for some people.  Please check with us if you have any concerns.

We recommend that the following groups of people do not take part:
              Ladies who are or could possibly be pregnant.
              Anyone with back, joint or mobility problems.
              Anyone who is susceptible to motion sickness.

Prior to arrival at British Airways Flight Training, no alcohol may be consumed by any visitor.

We recommend that:
              Ladies wear trousers and not skirts or dresses.
              Shoes with a heel no higher than about 25mm are worn.

There is a 10 minute walk from Vanguard House to the flight simulators in Technical Block A.  This walk is open to the elements.  Please be prepared for inclement weather and dress accordingly!

You are welcome to bring a camera along.  Your mobile phone may also be used as a camera but it MUST be in FLIGHT MODE in the simulator.

Location and Car Parking
British Airways Flight Training is located in:
Technical Block A (TBA) at the British Airways Global Learning Academy.
Vanguard Way, Off Eastchurch Road.
Near Hatton Cross.
Middlesex.  TW6 2SY

To Vanguard House by Car
The GPS location for Vanguard House is:  N  51°  28'  21''      W  0°  25'  33''
The closest postcodes for Vanguard House are:
TW6 2SY (Exeter Way) or TW6 2PL (Ensign Close).
They do NOT take you directly to Vanguard House! They both direct you left off the roundabout at the top of Eastchurch Road and onto Exeter Way.  At this roundabout, you actually need to go right onto Vanguard Way.  Then, immediately turn right again for Vanguard House.

Car Parking
Initially, park in the Visitor’s Car Park at the side of Vanguard House.  Then, report to the Pass Issue Desk in Vanguard House to obtain your Security and Vehicle Passes.  Once your Passes have been issued, you will be directed to the appropriate car park.

To Vanguard House by Underground
The closest Underground Station is Hatton Cross, on the Piccadilly Line.
Walking time from Hatton Cross Underground Station to Vanguard House, via Eastchurch Road, is approximately 15 minutes. 

collapsedshowTerms & Conditions

1.0      British Airways Flight Training (BAFT) Services: Except where Training is cancelled under clause 4, BAFT agrees to provide Training in respect of all confirmed bookings.
2.0      General: BAFT shall carry out or arrange the completion of the Training defined overleaf and the Customer shall pay for such Training provided.  All prices quoted are valid for thirty days only.
3.0      Customer's Responsibilities: The Customer must ensure that it and all Course participants:
3.1      comply with their obligations set out in Course Booking Form;
3.2      ensure that all information they provide to BAFT is complete and accurate;
3.3      ensure that no BAFT training, materials and/or software (whether original or copies) is disclosed or made available to any person other than those attending the Course;
3.4      co-operate with BAFT in relation to this Agreement and performance of it;
3.5      procure that all Course Participants fully comply with all requirements and instructions given by BAFT's personnel during such Courses and at the Locations in relation to all health, safety and security requirements and such other requirements and instructions as BAFT notifies to the Customer including before a Course from time to time;
3.6      provide BAFT with such information and materials and access as BAFT may reasonably require, from time to time, in order to provide Training under this Agreement; 
3.7      keep and maintain all materials, equipment (including computer hardware), documents and other property of BAFT (BAFT Materials) given to the Customer or Course Participants in safe custody and in good condition at the Customer's risk, until returned to BAFT, and not dispose of or use the BAFT Materials other than in accordance with the BAFT's written instructions or authorisation and return any such things immediately on BAFT's request;
3.8      comply with and shall ensure that Course Participants comply with all Relevant Laws; 
3.9      Adhere to BAFT IT policies.
4.0     Charges: Unless otherwise agreed by a duly authorised representative of BAFT in writing, the price to be paid for the services shall be the price stated overleaf.  Customers shall pay before the course date.
5.0     Cancellation of Training: Training booked by the Customer can only be cancelled or moved by BAFT for technical or operational reasons beyond the reasonable control of BAFT.
5.1      If BAFT cancels the Booking under clause 4.0 the Charges for Training shall be cancelled and BAFT will use its reasonable endeavours to procure an alternative booking for the Customer as soon as practicable.
6.0     Force Majeure: Neither party shall have any liability or be deemed to be in default for any delays or failure in performance under this Agreement resulting from acts beyond its control, including but not limited to acts of God, acts or regulations of any governmental or supranational authority, war or national emergency, accident, fire, strikes, lock-outs, industrial disputes or epidemics.
6.1     If a party is unable to perform its obligations under the Agreement because of acts beyond its control for a period exceeding 30 days then either party may terminate this Agreement forthwith by giving notice to the other.
7.0     Liability, Indemnity and Insurance: The Customer shall indemnify BAFT and keep BAFT indemnified from and against any and all loss, damage or liability suffered and legal fees and costs incurred by BAFT resulting from the Customer's breach of this Agreement including any act, neglect or default of the Customer.
7.1     BAFT shall not be liable to the Customer or to any third party for any liabilities, claims, costs, expenses, damages, losses, demands and proceedings (including any direct, indirect or consequential losses), howsoever arising and of whatsoever nature whether in contract, tort, statute or otherwise at law howsoever arising under and/or in connection with this Agreement which arise from any use of Training materials, information, knowhow, computer based training and software referred to and/or distributed during the Courses.
7.2     The Customer agrees that BAFT will not be liable under this Agreement for any loss of profit, business contracts revenues or anticipated savings or for any special indirect or consequential damage of any nature arising directly or indirectly out of BAFT's provision of the Training or from the performance non-performance or delayed performance of the Training.
8.0     Warranty: BAFT and the Customer each warrant to the other that it has power to enter into this Agreement and has obtained all necessary approvals to do so and that the person executing this Agreement has been duly authorised to sign it.
9.0     Cancellation of, or failure to use bookings by the customer: If the customer cancels their place on the course with 28 days or more before the course date, there will be a 50% refund of the Customer’s course fees. If the customer cancels their place on the course with 27 days or less before the course date, there will be no refund of the Customer’s course fees. When the Customer arrives for the course, the Customer will be required to show one form of photographic identification such as their passport or UK photographic driving licence. Failure to do so will prevent a Security Pass being issued and denial of access with no refund of the Customer’s course fees.
10.0    Counterparts: This Agreement may be entered into in any number of counterparts and by the parties to it on separate counterparts, each of which when executed shall constitute an original copy of one and the same agreement.

collapsedshowPresenter Biographies

Captain Rob De Martino

British Airways Training Captain

Having flown professionally for over 30 years, Rob is now a training captain on the BA A380 fleet and a Senior Examiner on behalf of the Civil Aviation Authority.

He is trained in Human Factors education and uses many techniques to avoid Human Factor errors when in the air.


Captain James Harlow

Jim has been an airline pilot for 20 years. He has flown Boeing 747, 757 and 767s in the past and is currently an A320 Captain. He is both a technical trainer on the A320 (TRI/TRE) and a human factors trainer and examiner for all BA pilots.
His human factors role within BA covers many things. First and foremost, and the part he is most passionate about is training; be it in a classroom, the simulator or most importantly on the aircraft.
He also helps write and design training packages as well as being part of a group who are responsible for ensuring that all BA flight crew achieve the highest levels of HF skills, defining competency standards and maintaining regulatory compliance.

Senior First Officer Mark Ponnusamy

British Airways Senior First Officer

Mark began a career in Investment Banking before following his passion for flying and moving into commercial aviation.

Having flown professionally for over 10 years on various aircraft, Mark is currently a Trainer on the A380. He is trained in assessing and applying Human Factors to enhance crew co-ordination and flight safety.

Mr Wai Yoong

Consultant in Obstetrics & Urogynaecology

A Consultant at North Middlesex Hospital, Mr Yoong is Honorary senior lecturer at UCL and associate professor at St George's international school of Medicine.

He was the past RCOG National Convener of Basic Practical Skills course and is the senior founding trustee of Haemorrhage After Childbirth Foundation, a charity dedicated to teaching skills to doctors and midwives on how to manage obstetric haemorrhage.

Dr Maud Nauta

General Practitioner

A GP at Camden Health Improvement Practice (CHIP), a practice which specialises in serving the homeless.

She is a member of the Clinical Human Factors Group and is a qualified CRM trainer.

She is particularly interested in the interface between Primary & Secondary care and reducing the errors within it and lectures regularly on Human Factors at Southbank University and Middlesex University

Miss Viswapriya Sivashanmugarajan

Consultant Obstetrics & Gynaecology

A facilitator at the RCOG Massive Obstetric Haemorrhage Masterclass, she has developed an interest in medical education.

She runs one of the few Birth Reflections clinics in London using these cases & 'complaints' to focus on human factors and debriefing to prevent future errors.

Mr Wasim Lodhi

Consultant Obstetrician & Gynaecologist

Alongside his special interest in outpatient Hysteroscopy, Mr Lodhi is the undergraduate lead for NMUH trust and has a Postgraduate Certificate in Medical Education.

He has facilitated at Harassment and Undermining workshops nationally and faculty member of the RCOG MRCOG parts I and II courses as well as being an examiner of the new MRCOG part III course.

He is a founder trustee of Haemorrhage After Childbirth Foundation, a charity dedicated to teaching skills to doctors and midwives on how to manage obstetric haemorrhage.


Dr Abhijoy Chakladar

Consultant Anaesthetist

(Qualifications: MBBS, BSc, MRCP, FRCA, FFICM)
Abhijoy is a consultant anaesthetist at Brighton and Sussex University Hospitals NHS Trust and has varied clinical interests including airway, day case surgery, obstetrics, regional anaesthesia and vascular surgery. He trained in Anaesthesia and Intensive Care Medicine in Sussex, London and Western Australia, where he completed fellowships at the Fiona Stanley Hospital in Simulation Education and Airway Management. Utilising his skills in in simulation and debriefing, he has set up and run multiple courses ranging from exam preparation to the management of obstetric, airway and ICU emergencies. Whilst in Western Australia, Abhijoy co-founded the Airway Rescue Course, a broad high fidelity programme designed to train, test and appreciate the technical and non-technical skills required to manage a difficult airway and Can’t Intubate, Can’t Oxygenate (CICO) scenarios. He has developed an interest in developing human factors training and understanding in the acute and perioperative environments and is responsible for the implementation of the Anaesthesia QRH locally.

Dr Nadia Masood

Anaesthetics Registrar

Dr Nadia Masood is a senior Anaesthetics Registrar in London. She is trained to teach and regularly teaches medical students and doctors in a simulation environment. She is also a certified Advanced Paediatric Life Support instructor.

She has a keen interest in exploring and developing the non-technical skills that are used in medical emergency situations.

Dr Matteo De Martino

Obstetrics & Gynaecology trainee

As a North London trainee in Obstetrics & Gynaecology he has developed an interest in Human Factors having seen the differing standards of acceptance of their value at different hospitals.

During his foundation years Matteo was an Honourary Clinical Tutor for undergraduates of the Hull York Medical School.

He has multiple presentations at national & international conferences and a paper published in a peer reviewed journal about innovative training approaches in anaesthetics.


Dr Tim Yates

Neurology Registrar

Tim is training at the Royal Free Hospital and Queen Square. As National Medical Director's Clinical Fellow at NHS Digital, he was Clinical Lead and Clinical Safety Officer for the NHSmail Programme – one of the world's largest email systems – and part of the team deploying Skype for Business safely across the NHS. Tim has a track record in medical education and developed an outpatient clinic simulation for the Cambridge Graduate Course in Medicine. His human factors interest is the digital-human interface.

Dr Emma-Jane 'EJ' Smith

Registrar in Anaesthetics & Intensive Care Medicine

EJ qualified from UCL in 2008 and is now a senior registrar dual-training in anaesthetics and intensive care. A keen educator, she holds a teaching qualification, is an Advanced Life Support instructor, and enjoys teaching on a variety of courses using simulation - the more immersive, the better. She has an interest in obstetric anaesthesia and maternal critical care and strives to apply high quality non-technical skills to her own practice.

Claire Durand

Learning and Development Manager, Crew Learning

I began my career with British Airways as a Nurse in British Airways Health Services where I completed my Occupational Health Nursing degree.

I have spent the last 10 years working in the Global Learning Academy concentrating on Aviation Medicine.

Andy Clubb

Corporate & Media Manager

Andy flew as cabin crew for 20 years during which time he trained pilots, cabin crew and passengers on safety equipment, procedure and aircraft evacuation techniques.

Since 2002, he has trained pilots on the operation of flight simulators and also facilitated all corporate, press and media visits to British Airways Flight Training.