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Young man wearing a 'Sunflower' lanyard to indicate a non-vivible disability approaching the Special Assistance area at Heathrow Terminal 5.

Disability assistance

We strive to help those with additional needs feel safe and confident when travelling. Find out what extra assistance is available and how to arrange support at the airport and on board. 

Discover disability assistance
White cross on green background.

Medical conditions and pregnancy

Feeling safe and comfortable when you travel is important to us. Check what health information you may require to fly and assistance on offer.

Medical conditions and pregnancy
Two young travellers running into the sea to surf

Young flyers

We’re here to help intrepid adventurers navigate their solo journeys and provide support to young travellers on their first trip, so that you can let go of their hand with confidence.

Young traveller advice
A little boy with a dog.

Travelling with pets

We can hold hands, and paws. Pets are another family member and we treat them with just as much importance. Discover how we can transport your pet abroad, comfortably and safely.

Travelling abroad with pets
Woman lying on a beach.

Travel advice

New experiences and having fun are what holidays are all about. This information will help you stay aware of your new surroundings while abroad, so everyone stays safe while switching off.

Travel advice
Captain Steve Allright standing under an aircraft.

Flying with Confidence

Soaring into the skies can be daunting for some, which is why we're here to help you conquer your fear of flying with our Flying with Confidence course.

Flying with Confidence

Meet and assist concierge service

Couple being greeted by third party host from Diamond Air, in Heathrow Terminal 5.

Our partner, DiamondAir International, offers a meet and assist concierge service that guides you through the airports we fly to around the world. Providing a dedicated and bespoke service, whether you’re travelling for business or as a family. All agents follow airport and government guidelines. Service is subject to airport and availability.

Travelling on partner airlines

If your flight number begins with anything other than ‘BA’ (e.g. AA123456X), you’re flying with one of our partners.

Please use the links below to find out about the services offered by our partner airlines:

American Airlines
Finnair
Iberia
Japan Airlines
Qatar
China Southern