Checking in at home will help make your journey smoother and quicker. Follow our guide to help you complete the steps needed for your destination.
Having problems? View the FAQs below.
If you have a problem using Manage My Booking, please check the following:
If you are unable to upload your documents and check in online, please don’t worry. You can bring your documents to the airport where we’ll check them for you.
Please be aware there may be a long wait as we manually review all documentation for customers who haven’t checked in online. Airport check-in opens three hours before long haul flights and two hours before short haul flights.
Your responsibility: You must have the correct documentation for your journey otherwise you won’t be able to travel - check the travel and health requirements by country.
Keeping our customers and colleagues safe at all times is always our number one priority. During the pandemic we introduced new measures including the need to wear face coverings.
Customers are no longer required to wear a mask at airports in England, however, as an international airline flying all around the world, we are obliged to ensure our customers continue to comply with local restrictions and meet the requirements of the destination they arrive at.
Therefore, we ask you to check the requirements of the destination you’re flying to before departing for the airport, because:
Countries requiring masks
You will need to wear a mask if you are travelling to or from the below destinations. Please also be aware that some countries require a specific type of mask, as indicated.
If your destination is not listed below, then you are not required to wear a mask. However, if you still wish to wear a mask you’re able to make a personal choice and we kindly request everyone to respect each other’s preferences.
Please note, if your flight is due to be operated by another airline on behalf of British Airways, you may still be required to wear a mask for your flights regardless of your destination. We advise that you bring your own mask with you if flying with a partner airline to ensure you meet any requirements.
|Country||Mask on board - to destination||Mask on board - to the UK||Mask in terminal|
|Hong Kong, China|||||||
You are required to check the local restrictions at the destination you’re travelling to.
Yes you can but please be aware there may be a long wait as we need to manually review all documentation for customers who haven’t checked in online. We encourage everyone to check in online before coming to the airport if possible.
Airport check-in opens three hours before long haul flights and two hours before short haul flights.
Your responsibility: You must have the correct documentation for your journey otherwise you won’t be able to travel - check the entry requirements by country.
If you’re still waiting for your COVID test results and have checked in for your flight – please contact us and we can help you re-book your flight.
If you’re still waiting for your test results and haven’t checked in for your flight, you can re-book your flight using Manage My Booking or phone customer service.
Please contact your testing provider for an update on the status of your COVID test results.