We are sorry for the inconvenience caused as a result of your flight being cancelled.
This page outlines the rebooking options available to you and how to make changes to your booking.
If you are booked to travel on a flight that is cancelled, you can either:
If your booking also includes any other BA flights that are not cancelled you will be able to change these flights at the same time.
If your booking includes a hotel, a car, a transfer or an experience booked in conjunction with a cancelled flight, you can either:
You will need to call your Local British Airways office to make these changes. See below.
For full details of what you are entitled to, please read our guidelines.
If you booked through a travel agent, tour operator or online (but not on ba.com)
Please contact them directly.
If you made a flight only booking on ba.com or by calling a BA call centre
If you have a flight only booking and have received notification of a flight cancellation you can try to re-book yourself to the same destination using Manage My Booking.
If you are unable to use ba.com you can call us using the telephone numbers below
In the UK: 0844 493 0787
In the US: 1 800 247 9297 (1 800 AIRWAYS) (07:00-23:00 local time)
If you have booked a hotel, a car, a transfer or an experience through
British Airways, with or without a flight, and
have not yet started your journey
Please call your local call centre using the numbers given below
In the UK: 0844 493 0762 (06:00-20:00 local time)
In the US: 1 877 428 2228 (09:00-19:00 EST)