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We know how distressing a delayed or damaged bag can be and will do everything in our power to ensure it doesn’t spoil your trip. We return most missing bags to their owners within 72 hours.
If we know your bag has missed its flight, we’ll send you an email or text message with a missing baggage report number which you can use to track the status of your missing bag.
If you have received one of these notifications, please check your contact details and tell us where to forward your bag:
If you are still at the airport – our hosts are on hand to help you
If you have already left the airport
If you have any problems creating a report, please contact us.
Bags should be reported within 8 days of your flight, before you leave the airport it is essential that you complete a customs declaration and leave it with our team. Without this being fully completed we can't enter the bag into your destination country (not needed for UK&I domestic flights or internal South Africa flights)
Travelling with Comair
All queries relating to your baggage must be raised at the airport before you leave the arrivals hall. Failure to do this means we’re unable to open a claim for you. All completed forms must be received within seven days of your date of travel.
If you need an incident to be investigated further or need a letter for the insurance company, you can e-mail us at - baggageclaims@comair.co.za. We’re sorry for any inconvenience you may have experienced.
If you are leaving the airport due to your flight not operating and we are unable to return bags to you in the airport, please use the baggage portal and we will send your baggage to you.
Bags should be reported within 8 days of your flight, before you leave the airport it is essential that you complete a customs declaration and leave it with our team. Without this being fully completed we can't enter the bag into your destination country (not needed for UK&I domestic flights or internal South Africa flights)
Travelling with Comair
All queries relating to your baggage must be raised at the airport before you leave the arrivals hall. Failure to do this means we’re unable to open a claim for you. All completed forms must be received within seven days of your date of travel.
If you need an incident to be investigated further or need a letter for the insurance company, you can e-mail us at - baggageclaims@comair.co.za. We’re sorry for any inconvenience you may have experienced.
Including damaged baggage and damaged or missing contents.
You must report damages and loss of contents within seven days of receiving your bag.
If you have already reported your delayed bag and have a delayed baggage report number, you can log into our baggage tracing system to:
In most cases, as soon as we find your bag we will return it to you for free to any address you choose. If you have travelled internationally, you may be required to complete a local customs declaration form before this can happen.
Check customs declaration rules
In a few countries, local laws prevent us from forwarding your bag and you will need to collect it from the airport, but we’ll tell you if this is the case.
If you have experienced a delayed bag or damage to your baggage or contents, you may be entitled to make a claim.