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Join the Executive ClubLog in to On BusinessWelcome
A warm welcome to Project Osprey from British Airways. This page is dedicated to those who are taking part in our trial. From here additional information can be found, however, detailed information will be available through your welcome email and via the Facebook Messenger chat app.
Get going with Project Osprey the British Airways Harrier tracker
Getting going with the trial is easy, the detailed personal instructions you need will have been sent to you from osprey@ba.com. If you have a device and have not received this, please check your spam or junk folders.
Charging - Ensure that your tracker is charged. You have a USB cable included with your tracker. When the tracker is plugged in the LED on the device will illuminate red. This will turn to green once the tracker is fully charged.
Updates - Occasionally we will update the tracker, this happens automatically when the device is plugged in - the tracker's LED will change to white whilst an update is in progress.
Flying - Every time you fly with your mobility device, remember to let us know your flight number through your selected chat app.
Attaching - Make sure your tracker is placed into the pouch provided and attached securely to your mobility device.
Support and further questions are answered through the Facebook Messenger Chat App. Any additional help can be found by emailing osprey@ba.com. Please quote the serial number of your device in your correspondence.
Additional Information
Your Privacy
We take your data security very seriously. In all we do, we ensure that we respect and protect your data and only request relevant data from you. We’ve conducted a full assessment of the impact of this trial on data protection.
We’re partnering with Versa, a technology company based in the Netherlands, which manufactures the technology we’re using in this trial. Their address is Versa, EC Solution Group B.V., van Boetzelaerlaan 40, 2581 AK the Hague, the Netherlands. We’ll use your data to track your baggage while you travel for the legitimate purpose of enabling us to provide a better baggage service by reducing the chances of experiencing baggage disruption.
The following categories of personal data will be used: First and last name, flight information, travel information, baggage characteristics, Tracker ID and Tracker location. The following sources of personal data will be used: Customer, airline data, location services, real-time flight monitor services, industry baggage management systems, itinerary service providers. The following will be recipients of personal data: Customer, airlines, baggage management systems and ground handlers.
British Airways and Versa, as joint data controllers, recognise their responsibilities under the General Data Protection Regulation (GDPR). Your personal data will not be held for longer than six months following the completion of the trial, after which it will be deleted. All matters regarding your rights should be addressed to British Airways. You can request to review, amend or delete your personal data at any time by contacting British Airways. Requests will be reviewed as soon as reasonably possible and in any case within the time limits imposed by the GDPR.
Further information on our Privacy Policy can be found here.
Charging
Charge the British Airways Tracker with the micro USB cable included.
Other cables and power adapters that are compatible with USB 2.0, or power adapters compliant with one or more of the following standards: EN 301489-34, IEC 62684, YD/T 1591-2009, CNS 15285, ITU L.1000, or another applicable mobile devices power adapter interoperability standard.
Using damaged cables or chargers, or charging when moisture is present, can cause electric shock. When you use a USB Power Adapter to charge the British Airways Tracker, make sure that the AC plug or AC power cord is fully inserted into the adapter before you plug it into a power outlet.
Using the device
When the British Airways Tracker is charged it will automatically turn on and off when it’s on the move. Therefore, it has no physical on/off button.
The battery status, indicating how much battery power is remaining, is available through the chat tools. It is always worth checking the battery level before flying. We recommend charging when the battery level is below 50%. You will receive a low battery notification when there is less than 20% battery power remaining.
Using the device
When the British Airways Tracker is charged it will automatically turn on and off when it’s on the move. Therefore, it has no physical on/off button.
The battery status, indicating how much battery power is remaining, is available through the chat tools. It is always worth checking the battery level before flying. We recommend charging when the battery level is below 50%. You will receive a low battery notification when there is less than 20% battery power remaining.
Reset
In case the British Airways Tracker is charged but somehow doesn’t work please reset the device by gently pushing a paperclip in the pinhole next to the LED for 10 seconds. When you release the paperclip a white light will blink, indicating that the tracker has been reset. A subsequent blue light indicates that the British Airways Tracker has started functioning again.
Handling
Handle the British Airways Tracker with care. It is made of durable plastic but it has sensitive electronic components inside. The Tracker can get damaged if dropped, burned, punctured, or crushed, or if it comes in contact with liquid. Don't use a damaged Tracker, such as one with a broken cover, as it may cause injury.
Repair
Do not open the British Airways Tracker and don't attempt to repair it by yourself. Disassembling the Tracker may damage it or may cause injury to you. If the Tracker is damaged, malfunctions, or has come in contact with liquid, contact British Airways.
Battery
Do not attempt to replace the British Airways Tracker battery yourself as you may damage the battery, which could cause overheating and injury. The lithium-ion battery in the Tracker should be replaced only by British Airways or a British Airways Authorized Service Provider and must be recycled or disposed of separately from household waste. Do not incinerate the battery.
Prolonged heat exposure
The British Airways Tracker and its USB charging cable comply with applicable surface temperature standards and limits. However, even within these limits, sustained contact with warm surfaces for long periods of time may cause discomfort or injury. It's important to keep the Tracker and its power adapter in a well-ventilated area when charging them. Take special care if you have a physical condition that affects your ability to detect heat against the body.
The British Airways Tracker uses radio signals to connect to wireless networks. Since the Tracker has the purpose of tracking luggage—or other items—it will not have the same amount of body contact or proximity as a smartphone. Concerns on Radio Frequency radiation exposure are not applicable.
GSM Operating bands and output power
Because the British Airways Tracker is intended for global use it has a 2G/3G GSM antenna, using the following frequency bands & output power:
- Output of GSM/GPRS mode in 850/900MHz bands are class 4 in accordance with the specifications which determine the nominal 2W peak RF power (+33dBm) on 50ohm.
- In the 1800/1900MHz bands are class 1 in accordance with the specification which determines the nominal 1W peak RF power (+30dBm) on 50ohm.
- Transceiver output of EDGE mode in 850/900MHz bands are class E2 in accordance with the specifications which determine the nominal 0.5W peak RF power (+27dBm) on 50ohm.
- In the 1800/1900MHz bands are class E2 in accordance with the specification which determine the nominal 0.4W peak RF power (+26dBm) on 50ohm.
- The transceiver output of WCDMA mode in 850/900/1900/2100MHz bands is class 3 in accordance with the specifications which determine the nominal 0.25W peak RF power (+24dBm) on 50ohm.
WLAN and Bluetooth
The British Airways Tracker uses WIFI 802.11b/g/n:
- 802.11n MCS0-7 in both 20 MHz and 40 MHz bandwidth
- 802.11n MCS32 (RX)
- 802.11n 0.4 µs guard-interval
- Up to 150 Mbps of data rate
- Receiving STBC 2×1
- Up to 20 dBm of transmitting power
- Adjustable transmitting power
British Airways Tracker is compliant with Bluetooth v4.2 BR/EDR and BLE specifications:
- Class-1, class-2 and class-3 transmitter without external power amplifier
- Enhanced Power Control
- 10 dBm transmitting power
- NZIF receiver with –97 dBm BLE sensitivity
- Adaptive Frequency Hopping (AFH)
Radio frequency interference
Observe signs and notices that prohibit or restrict the use of mobile phones (for example, in healthcare facilities or blasting areas). Although the British Airways Tracker is designed, tested, and manufactured to comply with regulations governing radio frequency emissions, such emissions from the Tracker could negatively affect the operation of other electronic equipment, causing them to malfunction. The Tracker will automatically switch to Flight Safe Mode to turn off the Tracker wireless transmitters when use is prohibited, while traveling in aircraft. No action from the user is required for this. Upon arrival at the Airport the Tracker will automatically get out of Flight Safe Mode and return to normal operation mode and broadcast its location.
Medical devices
The British Airways Tracker contains radios that emit electromagnetic fields. These electromagnetic fields may interfere with pacemakers, defibrillators, or other medical devices. Maintain at least 6 inches (approximately 15 cm) of separation between your pacemaker or defibrillator and the Tracker. If you suspect the Tracker is interfering with your pacemaker or any other medical device, make sure you keep a distance from the Tracker and have another person place the Tracker in your suitcase.
Volatile atmospheres
Do not charge or use the British Airways Tracker in any area with a potentially explosive atmosphere, such as a fuelling area, or in areas where the air contains chemicals or particles (such as grain, dust, or metal powders). Obey all signs and instructions.
Simplified EU Declaration of Conformity
Hereby, British Airways declares that the radio equipment type British Airways Tracker is in compliance with Directive 2014/53/EU and RoHS 2011/65/EU where applicabe. With reference to the following standards applied:
- Draft EN 300 328 v2.2.0
- EN 303 413 v1.1.1
- EN 301 511 v12.5.1
- EN 301 908-1 v11.1.1
- IEC 62368-1: 2014 (2nd ed)
- Draft EN 301 489-1 v2.2.0
- Final draft EN 301 489-3 v2.1.1
- Draft EN 301 489-17 v3.2.0
- Draft EN 301 489-19 v2.1.0
- Draft EN 301 489-52 v.1.1.0
The Notified Body Telefication B.V., with Notified Body number 0560 performed: Module B
Where applicable, the issued EU-type examination certificate: 182140110/AA/00
Description of accessories and components, including software, which allow the radio equipment to operate as intended and covered by the DoC: Micro USB cable
FCC Regulatory Status
The British Airways Tracker is registered under FCC ID: 2ASXO-VERSA1.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
- This device may not cause harmful interference, and
- This device must accept any
interference received, including interference that may cause undesired operation.
No changes shall be made to the equipment without the manufacturer’s permission as this may void the user’s authority to operate the equipment.
ISED Regulatory Statements
ISED Certification Number (IC): 25113-VERSA1Hardware Version Identification Number (HVIN): VERSA1Product Marketing Number (PMN): VERSA
This device complies with ISED’s license-exempt RSSs.Operation is subject to the following two conditions:
- This device may not cause interference, and
- This device must accept any interference, includinginterference that may cause undesired operation of the device.
Cet appareil est conforme au(x) standard(s) RSS exempt(s) delicence d’ISED. Son fonctionnement est sujet aux deuxconditions suivantes:
- Cet appareil ne doit pas occasionner d’interférence et
- Cet appareil doit supportertoutes les interférences, y compris celles qui pourraient provoquer unmauvaisfonctionnement de cet appareil.