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Coronavirus (COVID-19)

Last updated 6 April 2020, 10:20

We understand the uncertainty this unprecedented time might be causing, we are focused on supporting you wherever you are in the world. Our teams are working around the clock to help you get to where you need to be, or rearrange your travel plans.

We’re working closely with the Foreign & Commonwealth Office (FCO) to continue flying where travel restrictions allow and we’ll do everything we can to help those of you who are affected by the changes.

 

Keeping up to date

Please make sure your contact details are up to date in Manage My Booking so we can let you know directly if your flight is affected.

Before you fly, please check the FCO’s website, or the equivalent in your country, for the latest travel information.

If you’re British and currently overseas, we recommend you read the FCO's latest guidance. This includes information on how airlines are working with the government to help British people return to the UK as soon as possible.

 

Greater travel flexibility

To allow greater flexibility you can change the destination, date of travel, or both without being charged a change fee, on all new bookings made from Tuesday 3 March to Sunday 31 May 2020, or receive a voucher for any existing bookings that depart up to Sunday 31 May 2020. Find out more

 

Enhanced aircraft cleaning

The cleanliness of our aircraft is of utmost importance. We have reviewed and made changes to our cleaning programme for aircraft including increasing our cleaning teams and audit inspections. Our disinfectant cleaning fluids are used on every aircraft after each flight to thoroughly clean all hard surfaces in the cabins and lavatories.

All our aircraft are fitted with HEPA filters which remove particulate and bacterial contamination and provide passengers with clean air. They provide the same level of air filtration as hospital operating theatres.

 

Travel restrictions

There are a number of travel restrictions in place, please see the full list of restrictions by country or territory.

If you’re travelling within the next 72 hours please contact us on 0800 727 800 from the UK, or +44 (0)203 250 0145 from outside the UK so we can help you with any urgent re-bookings. 

If you are not due to travel within the next 72 hours, you can find out how to change or cancel your booking here.

We are currently experiencing a high volume of calls and have brought in extra teams to help, so please bear with us. Thank you for your understanding and patience.

 

Frequently Asked Questions