Telephone numbers and addresses

Please choose a country from the drop down menu below to find the contact details of our worldwide offices.

The majority of our calls are managed by British contact centres.



collapsedshowMake a new booking, change an existing booking or other enquiries
Contact details and opening hours

Telephone: +49 (0) 421 5575 758
Monday - Friday
09:00-18:00
Saturday
09:00-14:00

collapsedshowEnquire about an existing hotel or car rental booking
Contact details and opening hoursWebsite and email

Telephone: +49 (0) 69 9999 15392
Monday - Friday
09:30-13:00, 14:30-17:30

To change a booking paid with Avios go to the Executive Club:
Contact Executive Club

collapsedshowEnquire about group travel bookings
Contact details and opening hoursWebsite and email

Telephone: +49 (0) 421 5575 756
Monday - Friday
10:00-12:00
15:00-17:00

Fax: +49 (0) 421 5575 856
(for sending copies of documents or receipts)

Request a group travel quote

collapsedshowContact Customer Relations
Contact details and opening hoursAddressWebsite and email

Telephone: +49 (0) 421 5575 757
Monday - Friday
09:00-17:00

Fax: +49 (0) 421 5575 857
(for sending copies of documents or receipts)

British Airways Plc
Customer Relations
PO Box 286118
28361 Bremen
Germany

Complaints and claims

collapsedshowHelp with your delayed baggage
Contact details and opening hoursWebsite and email
HAJ

Telephone: +49 511 977 2165

TXL

Telephone: +49 30 4101 3717

HAM

Telephone: +49 1511 460 72 85

DUS

Telephone: +49 1731509653

MUC

Telephone: +49–157–54834242

FRA

Telephone: +49-69-690-61241

STR

Telephone: +49-711-948-2975

Fax: +34 91 514 1317
(for sending copies of documents or receipts)

Baggage tracer

collapsedshowGet help with baggage claims
Contact details and opening hoursAddressWebsite and email

Fax: +49 (0) 421 5575 857
(for sending copies of documents or receipts)

British Airways Plc
PO Box 286118
28361 Bremen
Germany
Please quote your ten digit file reference (eg: LHRBA12345)

Make a baggage claim online

Help and advice about lost and damaged baggage