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We continue to fly as normal between Heathrow and Madrid.

Flights operated by our partner airline Iberia from Heathrow to Madrid will become a codeshare service - where they will show an Iberia flight number and a different British Airways flight number.

By working with our airline partners we are able to offer our customers more choice, lower fares and a greater frequency of daily flights.

What is changing? Are customers affected?

Flights operated by our partner airline Iberia from Heathrow to Madrid will be sold as a codeshare service - where they will show an Iberia flight number and a different British Airways flight number.

The flight will still go ahead as scheduled, but this requires some system changes which may affect a small number of customers who have already booked pre-paid seating and pre-paid excess baggage. We are in contact with these customers to apologise and provide refunds to those affected.

 

 What happens to customers’ pre-paid seats or excess baggage when they had already booked and paid for it?

Customers who had already paid for services such as excess baggage are being fully refunded as it is not possible for these items to be automatically transferred across.

We have contacted our customers directly to explain this and apologise for the inconvenience.

 

Why are Executive Club members being affected? What are you doing for them?

A small number of our Executive Club members who had pre-selected seats are being reallocated to the same seat or equivalent.

We have contacted our customers directly to explain this and apologise for the inconvenience.

 

What is codesharing and why do you do it?

As well as the more than 200 direct routes that we operate around the world, we offer our customers the opportunity to book flights with our oneworld and codeshare partners through our website, ba.com.

These partnerships help to give our customers benefits including more access to great value fares and allow them to mix and match bookings on a wider network which best suit their travel needs. They also allow customers to make one booking rather than several and take advantage of co-ordinated schedules and more convenient connections.

They allow carriers to launch new routes which otherwise would not be viable if only operated by one carrier. They also ensure better competition in certain markets which again, is good for customers. Also, if customers are a member of one of the airline's frequent flyer schemes, for instance, the British Airways Executive Club, then they can earn rewards on their booking and also redeem them on a much wider range of flights.

We work closely with these airlines to ensure that they offer a similar high quality service to our own.

Differences to your journey

A number of other changes may be relevant to your journey and these are summarised in the table below.

Product and services Customer information

Seat reservations

If you are eligible to reserve your seat and have already done so, then a seat will be allocated to your updated booking and will be available to view along with all your other trip information on Manage My Booking. Paid seat reservations are not available on these flights. If you have paid for your seating in advance we will refund this.
Car seats Car seats will be accepted on these flights for an infant or child who is between 6 and 36 months old, accompanied by an adult. The car seat should have a solid back and seat with internal restraint straps installed to securely hold the child.
Child Aviation Restraint System (CARES) You may use your own ‘CARES’ child restraint belt on board these flights in conjunction with an aircraft seat. The child must be aged over 1 year and weigh between 10-20 kg (22-44 lbs) and is only suitable for an economy cabin seat without airbag seatbelts.
On-board child seat/carrycot On-board child seats and carrycots will be provided and are subject to availability on board the aircraft on the day. They will be given to customers sitting in the carrycot/child seat positions on a first-come, first-served basis.
Baggage allowance Your baggage allowance will be honoured as per your original booking and customer eligibility.
Prepaid excess baggage Your prepaid excess baggage will be cancelled and refunded. You will need to repurchase any excess baggage in advance of travelling.
Firearms carried in the hold The carriage of firearms carried in the hold is available on these flights. Carriage of firearm requests will be retained as per your original booking.
Lounge access Lounge access will be honoured as per your original booking and customer eligibility.
Additional assistance If you have requested assistance for these flights this remains unchanged. 
Special meals Special meals are available on these flights. Any special meal requests will be retained but there may be a variance in the style of meal for some customers.
Pre-ordered meals Pre-ordered meals are not available on these flights.
Wi-Fi on board Wi-Fi on board will not be available on these flights.
Avios and tier points Avios and tier points will be credited to your Executive Club account as per your original booking.

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