We believe that if you book flights directly with us, you deserve the very best deal. Which is exactly what you’ll get with our Best Price Guarantee. If you book with us, but find a qualifying British Airways flight for less elsewhere and let us know on the same day as you book, we’ll refund the difference, subject to Terms and Conditions below.
The information that you provide to us will only be used to provide you with your BPGR or to discuss your BPGR request with you. We will destroy this information within 6 months. British Airways will not share your personal information with third parties outside the British Airways Group of companies.
To process a best price guarantee claim we require a screenshot of the travel agent’s website. An example screenshot is available above as a clickable link.
To be eligible for a best price guarantee claim your screenshot of the website should include as a minimum:
• Date and time the screenshot was taken;
• Full itinerary (including all flight numbers);
• All passengers total costs including credit/debit card charges & booking fees; and
• Website name/logo.
You may need to take more than one screenshot to capture all of this information.
Hold down the power button and at the same time press the home button. Look through your Camera Roll to see if the image has been saved correctly. To find your Cameral Roll just click on the ‘Photos’ app on your home screen.
Press the Prnt Scrn (PRTSC) button (on some laptops you may have to press the function key at the same time)
Press the Command + Shift + 3 buttons together.
If the date or time are not shown in the bottom right hand corner of your screen please expand your task bar. This can be achieved by hovering your mouse until the pointer changes to a 2 sided arrow, click and drag the task bar up until the date and time are both revealed.
On BA.com you can find this information once you have selected your flight. Some travel agent websites also provide this information; this is often found once a flight has been selected and before you input your name and passport details.
This term refers to a booking that has not been made directly on a website, for example a ticket that is booked over the telephone or by physically visiting a travel agency.
A ticketing website is one which allows the customer to purchase a ticket directly from the site. Some comparison sites show the prices of flights but do not allow the customer to purchase a ticket. If you have seen a fare on one of these sites, follow the link to the ticketing website and take the screen-shot from the ticketing site.
We will respond to your claim within 2 business days. However it can take up to 28 days for a refund to be processed following the verification of the claim.
You are required to show a full breakdown of the fare, with all passengers included.
When comparing fares, we always compare the total price. This includes any credit/debit card charges and booking fees made by the online travel agent website. If a credit card has been used to make the booking on ba.com then the associated charges with that type of card are used in the comparison with the travel agent website.
For further questions, information or clarification, the Best Price Guarantee team will be in contact following the submission of your claim.