Major IT system failure latest information at 09.30 Sunday May 28
Following the major IT system failure experienced throughout Saturday, we are continuing to work hard to fully restore all of our global IT systems.
We expect some further disruption today, but we are aiming to operate the majority of services from Heathrow and a near normal schedule at Gatwick.
Please do not come to the airports unless you have a confirmed booking for travel. At this time we are unable to process re-bookings at the airport terminals. You can check the status of your flight here and your individual booking by clicking on the Manage My Book tab.
We are extremely sorry for the significant levels of disruption caused to customers and understand how frustrating their experiences have been.
We recognise the uncertainty that some customers may be feeling and have therefore extended our flexible booking policy.
Affected customers can claim a full refund or rebook to a future date for travel up until the end of November 2017. Customers are urged to keep any food, transport or accommodation receipts and can make a claim in due course through our Customer Relations teams. There are a significant number of bags at Heathrow which we will be reuniting with customers via couriers as soon as we can. This will be done free of charge.
We will continue to update this information, and you can find the latest updates here.
Please don't come to Heathrow to collect your delayed bags, as they are in the process of being sorted for onward distribution in secure airside locations.