Help with delays, cancellations and refunds

Head to the airport ahead of your original departure time if your flight is delayed.

You can check the status of your flight and the latest travel news before you leave for the airport.

If your flight has been cancelled you can claim a refund.

Review your EU consumer rights.

Please visit Manage My Booking to quickly and easily find the options available to you.

If you booked through a travel agent or a tour operator, please contact them directly to discuss your options or request a refund. If you need further assistance obtaining a refund from your travel agent or tour operator, please contact us directly.

If you need assistance please contact us, we are here to help.

Visit our lost and damaged baggage page to report any missing bags or make a claim.

You may be able to claim back costs caused as a result of a delayed or cancelled flight – for example, accommodation costs or food and drink while waiting at an airport.

You could also be entitled to compensation for a delayed or cancelled flight under certain circumstances.

Visit our expenses and compensation page to learn more.

We’ll automatically rearrange any disability and mobility assistance requests if your flight is delayed or rebooked following a cancellation.

We try and serve all ordered and special meals on rebooked flights – although we might not be able to if a rebooked flight departs within 24 hours of your original departure.

We also do our best to transfer seat choices over to rebooked flights. This isn't always possible but we'll provide you with a close alternative where we can.

You can apply for a refund if we’re unable to provide your meal choice or you’re unhappy with an alternative seat selection.

You can apply for a refund if you paid for Wi-Fi and it didn’t work during your flight. We’re also able to provide you with a receipt if you need one.

Go to our complaints and claims portal to make a Wi-Fi claim or request a receipt.

Made your booking with us on ba.com or over the phone? Find the right way to get in touch on our Contacts and FAQs page.

If you booked through a travel agent, tour operator or website other than ba.com, please get in touch with them directly if you've got any queries.

General conditions of carriage

Notice of liability

EU regulations for flight delays and cancellations