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Collecting Avios with credit cards

Barclaycard Germany Termination – Frequently Asked Questions

collapsedshowKey information

Question Answer
Why is the partnership ending?
Barclaycard, the British Airways credit card provider in Germany, and
British Airways have mutually decided to end the partnership.
When will the relationship between British Airways and Barclaycard in Germany come to an end? The credit card contract ends effect on 15 December 2015. Customers can collect Avios up until this date.
What will happen to my
British Airways credit card?

Until 15 December 2015 you will be able to use your British Airways credit card and collect Avios. From 15 December 2015 customers will no longer be able to receive Avios or Companion Voucher rewards on transactions using their
British Airways branded credit card.

 

The card can be used for transactions post 15th December 2015 but the customer will not receive any Avios or Companion Voucher benefits.

 

All outstanding credit card invoice amounts are still due by the date given on the corresponding invoice/statement.

 

Your credit agreement with Barclaycard will continue and you are required to make payments of the transactions you have made as per normal. Your credit card will continue to operate along with your credit agreement with Barclaycard.

What will happen to my
British Airways Executive Club membership following the termination of the partnership?

Your British Airways Executive Club membership will not be affected by the end of the credit card partnership. The Avios you have collected will remain in your British Airways Executive Club account so long as your account is active within a 36 month period (as per Executive Club Terms and Conditions).

 

To keep your account active you need to collect or spend at least 1 Avios every three years – this can be from a flight or one of our many partners including car rental, hotels or shopping online at Gate365 (our e-store).

 

For more details on Executive Club membership and Avios please visit the Executive Club Terms and Conditions.

Will I still be able to collect Avios following the termination of the partnership?

You will not be able to continue to collect Avios following the termination using your British Airways credit card. You will continue to be a member of the British Airways Executive Club and can collect Avios on flights with British Airways and our oneworld® partners, hotel stays and car hire.

 

For full details on all the ways you can collect Avios please Visit ba.com to see all the details on how you can collect Avios.

What happens to the Avios I have already accumulated? Will it expire?

The Avios you have earned will remain in your British Airways Executive Club account and will not expire so long as you collect, spend, buy or transfer at least one Avios every 36 months.

 

Find out more about collecting and spending Avios.

Will I be able to query or claim missing Avios after 15 December 2015?   Yes – our team are here to help you and if you’re missing Avios from your British Airways Executive Club account please contact us and register a claim.

 

+49 (0)421 55 75 76 7

Mon-Fri 0900-1800 hours.

 

You can claim back Avios until 14 June 2016 (six months).

collapsedshowCompanion Voucher

Question Answer
Is my Companion Voucher still valid?

Yes. Companion Vouchers are valid for 12 months from the date of issue (issued online in Members Executive Club account).

 

If you receive a Companion Voucher in 2015, before 15 December 2015, you can still use this once collecting with the credit card has ended.

Companion Voucher terms & conditions

British Airways Barclaycard Companion Voucher Terms and Conditions: Effective 1st September 2008 (Revised 16th November 2012)

 

1. This promotion is only available to members of the British Airways (‘BA’) Executive Club who are 18 years or over, resident in Germany and who hold a Premium BA Barclaycard Card (a ‘Member’). The promoters reserve the right to verify the eligibility of Members. If you are not currently a member of the Executive Club, you can enroll online at ba.com.

2. Members must have accrued the required billed expenditure on their Premium BA Barclaycard (the ‘Target’) within a 12 month period ending each year on the anniversary of their Promotion Commencement Date (defined in section 10). Please note, qualifying spend excludes Cash Withdrawals, interest, Balance Transfers, Charge Backs and fees. The Target for Premium BA Barclayard cardholders is €20,000.

3. Once Members have reached the Target applicable to their Premium BA Barclaycard, they will receive a voucher (the ‘Voucher’) to their Executive Club Account.

4. The Voucher entitles the Member, when making a booking using his/her accumulated Avios (a ‘Redemption Booking’), to book a return ticket (a ‘Reward Ticket’ – also known as a Companion Ticket) without incurring the flight price (for applicable charges see Section 5) for a companion on that same flight (the ‘Redemption Flight’). Reservations and bookings for both the Member and the companion must be made at the same time. The Reward Ticket must be used for the same destination and must be booked in the same class as the Redemption Flight. Companion must travel with the Member on both the outbound and inbound journeys.

5. Members and/or their Companion will be responsible for paying the taxes, fees, charges and surcharges relating to the Redemption Flight and the Reward Ticket, including but not limited to departure taxes, fuel surcharges and federal inspection fees. Members must pay for these charges using their Premium BA Barclaycard. For bookings visit ba.com and log in using your membership details or call your dedicated Executive Club number. A fee may be charged for bookings, changes and cancellations to Reward Ticket bookings full details of which can be found on ba.com. It is not possible to redeem any Voucher by contacting any travel agent, or at the airport.

6. Redemption Flights and Reward Tickets may only be used for flights on BA mainline services, which have a BA prefixed flight number. Travel on franchisee, codeshare or alliance airlines is not permitted. Return flights must be booked at the same time as the outward journey is booked. All travel must originate in and return to Germany.

7. This promotion is only available for Redemption Bookings made using Avios and cannot be combined with any other mileage or frequent flyer programme, or with partial cash payments.

8. Reward Tickets are subject to availability and there is no guarantee of receiving a Reward Ticket to the Member’s choice of destination under this promotion.

9. The Voucher is only valid if it has been acquired in accordance with the rules of this promotion. Vouchers must be exchanged for a ticket and all outbound travel from Germany must be taken before the expiry date on the Voucher, which is 12 months from the date of its issue. For example, a ticket routing Germany to London Heathrow (return), the Germany to London Heathrow sector must be taken before the expiry date on the Voucher. Vouchers are non-extendable.

10. This promotion commences on the date of issue of the Member’s first Premium BA Barclaycard (‘Promotion Commencement Date’) Members have a 12-month period ending each year on the anniversary of their Promotion Commencement Date in order to reach the Target applicable to their Premium BA Barclaycard unless the Premium BA Barclaycard agreement expires before that time, or if the promoters decide to end the promotion (in which case Members will be given one month’s notice). Members will not, in any circumstances, be able to carry over any expenditure in respect of the Target into any subsequent 12-month period ending on the anniversary of their Promotion Commencement Date. Only one Reward Ticket will be allowed in any Card Year. A ‘Card Year’ is a period of 12 consecutive months commencing on the Promotion Commencement Date or any anniversary of the Promotion Commencement Date. If Members reach the Target during a Card Year, no further expenditure during that Card Year will count towards the next Target so Members can only start collecting toward the next Target on the first day of the next Card Year. For example, if Members receive their Premium BA Barclaycard on 1 February 2009 and they reach the applicable Target on 1 July 2009, they will not be able to start collecting for a further Reward Ticket until 1 February 2010. Alternatively if they reach the applicable Target on 1 March 2009, they will not be able to start collecting for a further Reward Ticket until the beginning of the next Card Year, which is in the example given 1 February 2010. Any expenditure that they accumulate on their Premium BA Barclaycard between the date on which they reach the Target and the start of the next Card Year will not count towards reaching the next Target but will still earn Avios, which can be redeemed in the usual way.

11. Members must be Premium BA Barclaycard Cardholders at the time of travel. Premium BA Barclaycard reserves the right to refuse to issue or to honour any Voucher/Reward Tickets in the event that the Member is in breach of either the terms of their Premium BA Barclaycard or BA Executive Club membership.

12. The Voucher may only be used by the Member who must select/advise at the time of booking the Redemption Ticket and the Reward Ticket that he/she wishes to use the Voucher.

13. Vouchers have a statutory cash redemption value of 0.001p and are non-transferable. Cash or credit alternatives will not be offered.

14. At no time may the Voucher be purchased, sold, transferred to anyone else or bartered. Any such Voucher will become void.

15. The Voucher may not be used in conjunction with any other offer.

16. Any flight tickets obtained in exchange for an invalid Voucher will also be invalid and liable to removal by British Airways. Alternatively British Airways reserves the right to recover the full applicable fare for the Reward Ticket from the Member or his/her companion.

17. Vouchers cannot be used to amend existing bookings.

18. Only one Voucher may be used at any one time for any one booking.

19. If booking by telephone, Reward tickets must be booked at least 48 hours before the date of travel.

20. Subject to the Executive Club terms and conditions relating to Redemption Bookings, if the Member cancels the Redemption Booking or if the companion can no longer fly on the Reward Ticket more than 24 hours prior to the scheduled departure of the first flight, British Airways may reissue the Voucher which will only be valid for the remainder of its 12 month expiry period. Effective 1 November 2007, Redemption bookings cancelled within 24 hours of departure, will result in the Voucher and mileage, in respect of the redemption not being re-credited to the member.

21. Members with enquiries should contact the Executive Club Call centre on 01805 003419.

22. Schedules and destinations are subject to change without notice and listings are not conclusive or binding.

23. British Airways reserves the right to alter redemption rates for flights purchased using Avios.

24. Once flights are booked no routing changes are allowed. Once the companion is ticketed, no name change is allowed.

25. All tickets issued under this promotion are non-endorsable and they will not be accepted by any other carrier.

26. Interlining is not permitted. Other airlines must be ticketed separately and are not included as part of this promotion.

27. All Redemption Bookings must be made in accordance with the terms and conditions of the Executive Club (copies available on request).

28. The promoters accept no responsibility for tickets or other documentation lost or delayed in the post.

29. Passengers will be responsible for supplying their own travel insurance, valid passports and visas where necessary. BA strongly recommends that all passengers should take out travel and cancellation insurance at the time of booking.

30. Members, who are also BA employees and who qualified for this promotion in the course of their employment, should ensure that the promotion has the endorsement of their employer if they intend to benefit personally from the promotion. They may be liable to pay income tax on the value of the Reward Ticket, are responsible for paying all taxes and agree to reimburse BA any losses, costs, expenses or liabilities that arise if they do not pay such tax when due.

31. The terms and conditions of this promotion may be cancelled or amended without prior notice in the event of war, catastrophe or any actual, anticipated or alleged breach of any applicable law or regulation or any similar event.

32. BA may change the terms and conditions of this promotion on giving the Member 3 months’ notice in writing at any time. Any such change will not affect the validity of any Vouchers or Reward Tickets already issued or due or the terms on which the Vouchers or Reward Tickets may be used.

33. Members and their companion will be carried by British Airways in accordance with its Notice and Conditions of Contract (as stated on each ticket) and it’s General Conditions of Carriage for Passengers and Baggage (copies available on request).

34. Promotional material shall form part of these terms and conditions. This promotion will be governed by English law.

35. The promoters are British Airways Plc, Waterside, PO Box 365, Harmondsworth, West Drayton, UB7 0GB Registered in England No. 1777777 and Barclays Bank Plc. Registered Office: 1 Churchill Place, London, E14 5HP, UK. Registered in England and Wales Number: 1026167.


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collapsedshowAdditional Barclaycard information

Question Answer
Is there a new product I can change to in Germany?

We are not in a position to announce a new alternative; however we understand that this is a valuable product for British Airways Executive Club members to collect Avios. We will communicate any new alternative British Airways credit card product to all British Airways Executive Club members after the 15th December 2015 once we are in a position to do so.

 

Meanwhile, customers can continue using the BA credit card for payments. Spend up to 14th December 2015 will be rewarded and any spend from 15th December 2015 will not be rewarded with Avios.

Extra information from Barclaycard Germany.
All outstanding credit card invoice amounts are still due by the date given on the corresponding invoice/statement.

Your credit agreement with Barclaycard will continue and you are required to make payments of the transactions you have made as per normal. Your credit card will continue to operate along with your credit agreement with Barclaycard.