Telephone numbers and addresses

Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices.

The majority of our calls are managed by British contact centres.



collapsedshowMake a new booking, change an existing booking or other enquiries
Contact details and opening hours

Telephone: +420 239 000 299
Monday - Friday
09:00-17:00

collapsedshowEnquire about an existing hotel or car rental booking
Contact details and opening hoursWebsite and email

Telephone: +420 (0) 239 016 792
Monday - Friday
09:30-13:00, 14:30-17:30

To change a booking paid with Avios go to the Executive Club:
Contact Executive Club

collapsedshowEnquire about group travel bookings
Contact details and opening hours

Please contact your preferred travel agent for bookings of 10 or more people travelling together.

collapsedshowContact Customer Relations
Contact details and opening hoursAddressWebsite and email

Fax: +420 239 000 288
(for sending copies of documents or receipts)

British Airways Plc
Customer Relations
PO Box 286118
28361 Bremen
Germany

Complaints and claims

collapsedshowHelp with your delayed baggage
Contact details and opening hoursWebsite and email

Telephone: +420 220 114 483

Fax: +420 220 113 626
(for sending copies of documents or receipts)

Baggage tracer

Email baggage tracing:
lostfound@menziesaviation.cz

collapsedshowGet help with baggage claims
Contact details and opening hoursAddressWebsite and email

Fax: +420 239 000 288
(for sending copies of documents or receipts)

British Airways Plc
Customer Relations
PO Box 286118
28361 Bremen
Germany
Please quote your ten digit file reference (e.g. LHRBA12345)

Make a baggage claim online

Help and advice about lost and damaged baggage