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Planning your trip

We’ve missed you. We look forward to welcoming you back on board again soon and flying you to the destinations and people you love. When flying with us, you’ll see changes at every step of the journey, with new protective measures on the ground and in the air. Your safety remains at the heart of everything we do.

Things to remember

 Check the UK Government’s latest travel advice and entry requirements.
 Keep your details up to date here in case we need to get in touch.
 Book discounted COVID-19 tests for your outbound and return journey.
 You may be required to wear a mask on board or at an airport, depending on restrictions at your destination. Find out more.
If you need COVID-19 travel insurance, you can find out more from our partner Europ Assistance.
 You’ll be offered a new food service which will reduce physical contact with our crew. Find out more
 Check in with our app or online and download up to eight boarding passes.
 Arrive 3 hours before long-haul and 2 hours before short-haul flights. Check local airport website for information.

At the airport

Face masks

You may be required to wear a face mask at the airport, depending on restrictions at your destination. Find out more.


Lounges

Selected lounges at Heathrow, Terminal 5 are now open. We’ve introduced new measures to ensure your health, well-being and safety. Read more


Visit our at the airport FAQs for more information

 

What to expect on board

Face masks

You may be required to wear a face mask on board or when disembarking the aircraft, depending on restrictions at your destination. Find out more.


Onboard menu

We’ve changed our inflight food options and service to reduce physical contact with our crew. Check our FAQs if you have any special requirements.


Visit our what to expect on board FAQs for more information

Arrivals

Arrival information board sign.

Visit our arrivals FAQs for more information