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We're sorry for the inconvenience caused by your delayed or cancelled flight. We understand how stressful this can be and we will always do our best to prevent this. If we have to make any changes, we'll carefully consider all possible options to minimise the impact to your journey and will only cancel a flight if we absolutely have to.

What we'll do to help

  • We'll notify you about any changes to your flight and keep you updated. Please provide us with your contact details so we're able to do this. If you're an Executive Club Member or a registered customer, you can store them for future journeys. We will not use this information for anything else or pass it on to third parties.
  • We'll automatically rebook you to the next available British Airways flight.
  • If the new booking isn't suitable, please see your options for changing your booking.
  • Depending on the flight distance and the length of the delay*, we will provide refreshments and meals (usually through vouchers) and refund relevant expenses.
  • Depending on the length of the delay, we will pay relevant compensation for your delayed or cancelled flight.

 

*As determined by EU regulations:

  • delays of two hours or more for flights of up to 1,500 km
  • delays of three hours or more for flights within the EU of more than 1,500 km, and all other flights between 1,500km and 3,500km
  • delays of four hours or more for all other flights

What you need to do

  • Provide us with your contact details so we can inform you about changes to your booking. If you're an Executive Club Member or a registered customer, you can store them for future journeys. We will not use this information for anything else or pass it on to third parties.
  • Check if you received any notifications from us - in most cases, we'll automatically rebook you to the next available flight. See your options for more information.
  • Check the status of your flight. Only go to the airport if your flight is departing to avoid long waiting times and queues.
  • Check in online or with the British Airways app rather than at the airport to save time and avoid stress if there are queues. You must have passed through airport security at least 45 minutes prior to the scheduled departure time of your flight.
  • If you have a connecting flight, check the minimum connection time it takes to reach your flight.

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