Rebook and refund options

Delayed flights

  • If your flight is delayed for 5 hours or more, you can get a refund for the parts of your journey you did not fly.
  • If you're delayed at your final destination by more than 3 hours and that delay arises from causes within our control (rather than extraordinary circumstances which could not have been avoided by all reasonable measures) you can claim compensation.

Check the status of your flight

Cancelled flights

  • We will rebook you onto another British Airways flight at no extra charge (subject to availability). In most cases, we will automatically rebook your flight but you can change this if it's not suitable.
  • If you no longer wish to travel, you can cancel your booking and get a refund (incl. taxes) to the original form of payment.
  • If your booking includes a British Airways flight that is not cancelled, you will be able to change the non-cancelled flight at the same time.
collapsedshowIf you booked through a travel agent, tour operator or online (but not on

Please contact them directly to rebook or get a refund.

collapsedshowIf you booked directly with British Airways ( or British Airways contact centre)

The quickest way to rebook your flight, or get a refund is to use Manage My Booking:

  1. Log in to Manage My Booking
  2. Select your flight.
  3. Select ‘Change/cancel booking’ and follow the on-screen instructions.

If you're not able to use Manage My Booking, contact us:

collapsedshowInformation for refunds
  • Please allow 5 working days for us to process your refund, plus any processing time for your bank. If you didn't pay by credit/debit card or if your booking involves another airline, this may take longer but we'll do our best to resolve your request as quickly as possible.
  • If you lost your booking reference and can't log into Manage My Booking, you can request a refund without a booking reference.
  • To get an update on a refund request you've submitted, please use these contact details.

Flight connections

The below applies to delayed or cancelled connecting flights that are booked together under the same booking reference, e.g. Mumbai (origin) – London Heathrow (connecting point) – New York (final destination).

collapsedshowIf your flight is delayed
  • If the flight from your origin is delayed within 3 hours before departure, we will automatically rebook your connecting flight that is operated by British Airways to give you more time to connect.
  • Please be mindful of the minimum connection times  for reaching your flight.
  • Being part of the oneworld alliance, we can provide support through the oneworld Global Support teams at key airports. They can help speed you through the airport, provide up-to-date travel information, new boarding passes and, if required, overnight accommodation.
collapsedshowIf you miss your connecting flight
  • We will automatically rebook you to the next available British Airways flight.
  • The oneworld Global Support team will be able to help with your journey e.g. provide up-to-date travel information, new boarding passes and, if required, overnight accommodation.
  • If you booked your connecting flight separately with another airline, we won't be able to help, even if our flight was delayed. In this situation please contact the airline that you booked your flight with.
  • If a delay or cancellation of five hours or more disrupts a connecting flight that you booked under the same booking reference (with a planned connection time of 24 hours or less) and you no longer wish to continue to your final destination, the operating carrier will provide you with a return flight to your original point of departure at the earliest opportunity as well as refund the parts of the journey you did not fly.
  • You can claim a refund for the parts of your journey which you did fly, provided that you can prove that the journey no longer serves any purpose in relation to your original travel plans. You must then claim this refund at the same time as claiming a refund for the parts of your journey you did not fly.
  • To claim a refund, please follow the same steps as for cancelled flights.

Bookings including flight + hotel/car hire/transfer/experience

(Booked together with a cancelled flight)

  • Rebook to travel, on a like-for-like basis, within 14 days after the scheduled departure time of your original flight (subject to availability, no extra charge)
  • Or, rebook to travel 15 days or more after the scheduled departure time of your original flight (subject to availability). There's no charge for changing your flight booking. If the price of your hotel, car hire, transfer or experience is higher you will need to pay the difference. If the difference is lower, we will refund it.
  • Or, cancel your booking and claim a refund (incl. taxes) to the original form of payment.
collapsedshowIf you have already started your journey

Call the British Airways Holidays 24-hour helpline. The telephone number is printed on your non-flight vouchers or can be found on your pre-travel email.

collapsedshowIf you haven't started your journey yet