Page feedback

To help us improve the quality of our website translations can you please assess the accuracy of the translations on this page?




Please select an answer for the feedback question.

Page feedback
Thank you

We appreciate you taking the time to help us.

Skip to Navigation

At British Airways our promise of ‘To Fly. To Serve’ embodies who we are and what we do. We want to ensure our promise extends beyond our everyday operation and that our commitment is one that lasts. To do that we have one overarching goal: Responsible Flying.

What is Responsible Flying?


We want to use the power of flight to spread social and economic benefits to people. We want flying to be both an inclusive and responsible practice that is actively involved in caring for our people and our planet.

British Airways has led the way on sustainability for 25 years since we established our Environment function in 1989.

Our corporate responsibility programme is set up to address both our impact on the planet and the people with whom we interact. It incorporates five pillars or commitments:

  1. To create sustainable and responsible communities
  2. To promote wellbeing and inclusion
  3. To conduct business responsibly
  4. To reduce British Airways’ environmental impact
  5. To reduce waste and improve recycling.

footer navigation links

British Airways logo.